OReilly Auto Parts Return Policy: Simplified

O’Reilly Auto Parts is a go-to destination for automotive parts and tools across the U.S. Whether you’re a seasoned DIY mechanic or just picking up windshield wipers, chances are you’ll eventually need to return something. Maybe the part didn’t fit, or maybe you just changed your mind.

Don’t worry O’Reilly has a straightforward return policy but there are a few key rules and steps you need to follow. I’ve broken everything down so it’s easy to understand and act on.

OReilly Auto Parts Return Policy Overview

Returning New Merchandise (In-Store or Online)

What Can You Return?

To return a product to O’Reilly—either in person or by shipping—it must meet these conditions:

• Be in original packaging
• Include all original materials
• Be unopened and uninstalled
• You must have your original receipt

There’s no set number of days to return, but they do ask that you return items as soon as possible.

Where Can You Return It?

In-store returns: The fastest and easiest way. Just head to any O’Reilly Auto Parts store in the U.S. or Puerto Rico.

Online returns: If you bought something from OReillyAuto.com, you can either take it to a store or ship it back—after getting a Return Material Authorization (RMA).

How to Return an Online Order (Step-by-Step)

If you ordered online, follow these steps:

1. Get an RMA:
   • If you have an account:
     • Sign in at OReillyAuto.com
     • Click My Orders
     • Select Return Items
   • If you checked out as a guest:
     • Chat online or call 1-888-327-7153 for help
2. Ship the item:
   • You must pay for return shipping
   • Use UPS, FedEx, or USPS with tracking and delivery confirmation
   • Returns sent COD (Cash on Delivery) won’t be accepted
3. Wait for your refund:
   • Usually processed within 1–3 business days after the item is received and approved

Important: If you try to return something you didn’t buy from them, you’ll have to pay to get it shipped back to you!

Same Day Delivery Returns

If you used the Same Day Delivery option, you have to return your item in-store. Tips added for drivers during checkout can’t be refunded so those are final.

Returning Defective, Damaged, or Wrong Items

If your order arrives damaged, defective, or isn’t what you ordered, here’s what to do:

1. Contact O’Reilly Auto Parts Customer Support
   Call 1-888-327-7153 or use the contact form online.
2. Provide your order number and describe the issue.
   Be as specific as possible so they can help you quickly.
3. Wait for approval and a return code (RMA).
   If approved, you may receive a prepaid return shipping label by email.
4. Return the item for inspection.
   All returned items will be inspected and approved before a refund is issued.

Core Returns: What They Are & How to Do Them

If you’ve ever bought car parts like alternators or brake calipers, you’ve probably paid a core charge. Think of this like a deposit you get it back when you return the old part (the “core”).

Returning Cores

• Return in-store or ship it back (you pay shipping)
• Drain all fluids (if applicable)
• Include your:
  • Original receipt or packing slip
  • Confirmation email
  • Card used for the purchase
• Get an RMA just like you would for any online return
• For assistance, call 1-888-327-7153 .

Once received and inspected, your core refund will hit your original payment method in 3–5 business days

Battery Returns: Handle With Care

Batteries have special rules—so pay attention here.

• Installed batteries: Not returnable unless tested in-store and found defective
• Dry batteries (with acid kits): Not returnable once opened or once the acid is added

That means if you crack open the battery or use it, don’t count on returning it unless it’s truly defective and verified in-store.

Shipping Mistakes, Damaged Items & Warranty Returns

If your order was wrong, damaged, or you received a defective item, here’s what to do:

1. Email or call Customer Support (1-888-327-7153, option 1)
2. Provide:
   • Order number
   • A brief explanation of the issue

If they approve your return, they’ll send you:

• An RMA
• A prepaid return shipping label (sweet!)

Important: All returned merchandise will be inspected before you get a refund.

Items That Can’t Be Returned

Some products just aren’t eligible for return. Here’s a list:

• Clearance items
• Custom-made or modified parts
• Used or opened batteries (unless defective)
• Dry batteries once opened or acid is added
• Items returned without receipt or in poor condition

Also, store credit is not given. Refunds only go to the original payment method—so hang on to those gift cards!

What About Missing Orders?

If your order was marked as delivered but you don’t see it, don’t wait. Here’s what to do:

1. Check your tracking info (in your email or account)
2. Ask others in your household and check around your porch or with neighbors
3. If it’s truly gone, file a police report and check with your insurance
4. Contact O’Reilly to file a Missing Package Report

But here’s the kicker: If the shipping carrier says it was delivered, O’Reilly likely won’t issue a refund unless the carrier admits to misdelivering it.

State Delivery & Oil Fees

State-Specific Delivery Fees

Some states charge a non-refundable delivery fee on shipped orders. This fee helps cover road maintenance and the environmental impact of delivery trucks.

• If you cancel an order before it ships, this fee will be refunded.
• If you return an item after delivery, the fee will not be refunded.

Tip: To avoid this fee entirely, choose Curbside Pickup or Buy Online, Pick Up In Store when available.

Oil Deposit Fees (Puerto Rico Only)

In Puerto Rico, there’s a $1 oil deposit per quart of oil, transmission fluid, or hydraulic fluid—per local law. You’ll get that money back if:

• You return the same amount of used oil
• You bring it back within 120 days
• You show proof of purchase

O’Reilly will even recycle the used oil at no extra charge.

How to Contact Them for Help

Need help with a return? Here’s how to get in touch:

• Phone:
  1-888-327-7153 (Option 1 for online orders)
• Online Chat:
  Available at OReillyAuto.com
• Email:
  Use the contact form under the “Online Ordering” section of the Contact Us page.

Pro Tips for Hassle-Free Returns

Here are a few bonus nuggets I’ve picked up after reading every line of their policy:

1. Keep the receipt in your glovebox – You never know when you’ll need it.
2. Open items carefully – Don’t break seals or toss packaging unless you’re 100% sure.
3. Always ask for an RMA – Online returns need it, even for cores.
4. Test batteries before leaving the store – Avoid the whole “it’s installed so it’s yours now” problem.
5. Snap a photo of your return package with the label – Just in case it gets lost in transit.

Common Questions

Summary

Returning an item to O’Reilly Auto Parts is simple as long as you follow their guidelines. Always keep your receipt and make sure the product is in its original condition before returning it. If you have any issues, O’Reilly’s customer support team is there to help!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official O’Reilly Auto Parts website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting O’Reilly Auto Parts Customer Service directly is the best resource.