Total Wine Return Policy: Simplified

At Total Wine, customer satisfaction is a priority. If you are not happy with your purchase, they have a return policy to help you. This article explains Total Wine return policy in detail, covering how to make a return, specific rules for different states, and other important information.

How to Return a Product to Total Wine

Total Wine allows you to return items whether you purchased them online or in a store. Here’s how to return your product:

• For shipped products: Contact Total Wine’s Customer Service team for specific return instructions. You can reach them at (855) 328-9463.
• For in-store purchases: Visit the Total Wine store where you made the purchase. The staff will help you with the return process.

State-Specific Rules for Alcohol Returns

Since alcohol laws vary by state, Total Wine follows different rules for alcohol returns depending on the location. Here are the state-specific details:

• California and Georgia:
  • Alcohol returns are allowed only if the product is spoiled, unfit for consumption, or purchased by mistake.
• Wisconsin:
  • Alcohol can only be returned if it is spoiled or unfit for consumption.
• Michigan:
  • Alcohol can be returned only if:
    • The product is spoiled or contaminated.
    • The container is damaged to the point where its contents are unsanitary or unfit to drink.
  • You can receive a cash refund or an exchange in such cases.
• Kansas:
  • Alcohol returns are accepted only if the product is damaged or defective, and you must return it within 24 hours of purchase.

Contacting Customer Service for Help

If you need help with your return, Total Wine provides several ways to contact their team:

• Call: Reach out toll-free at (855) 328-9463. Their phone lines are open Monday to Sunday, 9 a.m. to 12 a.m. ET.
• Chat: You can chat with their online chatbot for quick assistance with your account or orders.

Key Points to Remember About the Return Policy

• You can return both online and in-store purchases.
• State laws may affect whether you can return alcohol, so always check your state’s specific rules.
• Keep your receipt or proof of purchase to make the return process easier.
• Damaged or spoiled products are generally eligible for a return or exchange.
• Customer service is available every day to help with returns.

If you have any more questions about the returns, you can visit Total Wine return policy on their website.

Customer Feedback on Return Policy

To get a better understanding of how Total Wine & More return policy works in practice, let’s take a look at what customers are saying on Reddit:

• Positive Experiences: Many Reddit users share positive experiences with returning unopened alcohol to Total Wine & More, particularly after weddings where they overestimated their needs . They highlight the ease of the return process and appreciate the ability to get a refund for unused beverages.
• Flexibility: Some users mention that Total Wine & More may be flexible with returns, even for corked bottles, as long as you have a receipt . This suggests that the store prioritizes customer satisfaction and is willing to go the extra mile to resolve issues.
• Keg Returns: Reddit users on the r/kegerators subreddit discuss returning kegs to Total Wine & More, indicating that there may not be a strict time limit for keg returns . However, it’s always best to confirm this with your local store.

Overall, Reddit feedback suggests that Total Wine has a generally favorable return policy, with customers appreciating the convenience and flexibility offered. However, it’s important to remember that individual experiences can vary, and it’s always wise to familiarize yourself with the specific terms and conditions of the return policy and contact customer service if you have any questions.

FAQs

Tips for a Smooth Return Process

• Always check the condition of your product before leaving the store or after receiving it.
• Contact Customer Service right away if you notice any issues with your purchase.
• Follow state-specific rules to ensure your return is accepted.

Final Thoughts

Understanding Total Wine return policy can save you time and trouble if you ever need to return an item. Whether your purchase is damaged, spoiled, or doesn’t meet your expectations, Total Wine aims to make the return process as simple as possible. Keep this guide handy and always double-check the rules for your state.