Party City Return Policy: Simplified

Shopping at Party City can be fun, but what happens if something doesn’t work out? Maybe the decorations you bought don’t match your party theme, or you ordered too many items. Don’t worry! Party City has a return policy to help you handle these situations smoothly.

In this guide, we will walk you through every detail of the Party City return policy in simple terms, so you’ll know exactly what to do.

Return Policy

Party City allows returns and exchanges within 30 days of purchase. To get a refund, you need:

• The original receipt (for in-store purchases).
• The order confirmation email (for online purchases).
• Items in new condition and in their original packaging.

If you meet these conditions, Party City will refund the amount you paid using the same method of payment you used to buy the item.

Important Note: Seasonal Merchandise

For seasonal items like Halloween costumes, Christmas decorations, or Easter supplies, the rules are slightly different. Seasonal merchandise must be returned at least 7 days before the holiday. Here’s how it works:

• Before the 7-day deadline: Items must be new, in original packaging, and have a receipt or order confirmation email. You will receive a refund to your original payment method.
• After the 7-day deadline: You can still return the items, but only for an exchange or in-store credit. You’ll need the receipt or order confirmation email.

Items That Cannot Be Returned

Some items are non-returnable. These include:

• Helium tanks.
• Custom and personalized items (U.S. only).
• Partial party kits (you cannot return individual pieces from a kit).
• Blade & Timber Birthday Kits.

If you’re buying any of these items, double-check your order before paying, as these are final sale.

How to Return Items to Party City

Party City offers two main ways to make a return: in-store returns and online returns. Let’s look at each method in detail.

In-Store Returns

You can return items at any Party City store, regardless of whether you bought them in-store or online. Here’s what you need to do:

• Find your nearest Party City store.
• Bring the item you want to return.
• Provide one of the following:
  • The original receipt (for in-store purchases).
  • The order confirmation email (for online purchases).

Note: If you don’t have your receipt or confirmation email, your return will be denied. Keep these documents safe!

Online Returns

If you bought your items online, you can return them by mail. Follow these steps:

1. Log in to your Party City account and find the item to be returned from your order history
2. Or, you may visit the returns portal by filling the Order number and Email Id as shown in the below screenshot

3. Use the Party City label creator to generate a return label.
4. Download and print the label.
5. Attach the label to your package and send it back using your preferred courier service.

Important: This method is only for online purchases. If you bought something in-store, you cannot return it by mail.

Special Situations

What if You Lose Your Order Confirmation Email?

No problem! If you placed your online order through a Party City account, you can find your order number in your Order History. You can also request a new confirmation email by contacting Party City’s customer service.

Returning In-Store Pickup Orders

If you ordered items for in-store pickup, you can return them to any Party City location. Just bring your order confirmation email.

Pre-Ordered Items

Pre-ordered items can only be returned after you receive them. Once you have the item, you can return it in-store or by mail.

Refunds

Once Party City receives your return, the refund will appear in your bank account within 2-5 business days. Keep in mind:

• Shipping and handling charges are non-refundable.
• Taxes are also non-refundable.

Contacting Customer Service

If you have questions or need help with a return, Party City’s customer service team is ready to assist you. You can:

• Call: (800) PARTY CITY or (800) 727-8924
• Text: (914) 200-4600
• Chat: Use the Live Chat feature on their website.

Customer service hours:

• Monday to Friday: 8:00 AM – 8:00 PM EST
• Saturday and Sunday: 9:00 AM – 6:00 PM EST

If you have any more questions about the returns, you can visit Party City return policy on their website.

FAQs

Final Tips for Smooth Returns

• Keep all receipts and emails for easy returns.
• Check items carefully before buying non-returnable products.
• Return seasonal items early to avoid losing refund eligibility.

Now you’re ready to shop at Party City with confidence! If you ever need to make a return, just follow the steps in this guide.

Happy shopping and party planning!