Coach Outlet Return Policy: A Complete Guide
Coach Outlet return policy explained: Learn how to return, exchange, or get a refund on your purchase—step-by-step instructions inside!
Shopping at Coach Outlet can be exciting, but sometimes you might need to return or exchange an item. Whether it’s the wrong size, color, or you simply changed your mind, knowing the return policy helps avoid confusion.
This guide explains everything about Coach Outlet return policy in simple words.
Quick Overview of Coach Outlet Return Policy
| Return Type | Timeframe | Refund Method | Conditions |
|---|---|---|---|
| Regular Price Items | 30 days | Original payment method | Must be unworn, unused, with all tags and accessories |
| Sale & Clearance Items | 30 days | Original payment method | Must be unworn, unused, with all tags and accessories |
| Leather Care Products | Final Sale | No returns or exchanges | Cannot be returned or exchanged |
| Fragrances | Final Sale | No returns or exchanges | Cannot be returned or exchanged |
| Personalized/Altered Items | Final Sale | No returns or exchanges | Cannot be returned or exchanged |
Return Options
Coach Outlet allows you to return items in two ways:
1. Return to a Coach Outlet Store
- Bring the item to any Coach Outlet store within 30 days.
- Must have original receipt or order confirmation.
- Refunds are issued to the original payment method.
- If you used a gift receipt, you’ll receive store credit instead of a refund.
2. Return by Mail
- Visit the Coach Outlet’s return portal on their website.
- Fill in the Order Number and Email Id as shown in the below screenshot
- Use the pre-paid return shipping label generated from the returns portal.
- A $7 fee will be deducted from your refund if you use their label.
- You can also return via insured, traceable shipping (like UPS, USPS, or FedEx) to:
CSI Returns
One Coach Way
Jacksonville, FL 32218 - Returns take 7-10 business days to process after arrival.
- Refunds may take 1-2 billing cycles to appear in your account.
Exchange Policy
Coach Outlet allows free exchanges within 30 days.
How to Exchange in Store
- Take your item to any Coach Outlet store.
- Exchanges are subject to stock availability.
How to Exchange Online (For Footwear & Apparel Only)
- Visit the exchange portal and select your item.
- Pick a new size or color, if available.
- Send back the original item within 3 days of starting the exchange.
- Once your return is received, the exchange will be processed in 5-7 days.
- If your requested item is unavailable, you’ll get a full refund.
📌 Important Notes:
- Items must be unworn, unused, and include all tags, parts, and accessories.
- Customized and final sale items cannot be exchanged.
Price Adjustments
If you bought an item and it goes on sale within 7 days, you can request a price adjustment.
- Visit any Coach Outlet store with your receipt.
- Or call 1-800-307-0040 for assistance.
Non-Returnable Items
- Leather care products
- Fragrances
- Personalized or altered items
- Final sale items (marked as “Final Sale”)
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
Returning or exchanging an item at Coach Outlet is simple if you follow the policy. Always keep your receipt, return items within 30 days, and ensure they are unused. If you’re mailing a return, remember the $7 shipping fee. For exchanges, visit a store or start the process online for footwear and apparel.
By knowing the return policy in advance, you can shop confidently at Coach Outlet!
