Shoe Carnival Return Policy: Everything You Need to Know
Shoe Carnival return policy explained! Learn how to return or exchange items within 60 days—both in-store and online.
Shopping at Shoe Carnival is exciting, but sometimes, you may need to return or exchange an item. Understanding their return policy can help make the process smooth and stress-free. This article covers everything you need to know about Shoe Carnival return policy, including return timeframes, conditions, refund methods, and more.
Shoe Carnival Return Policy Overview
Below is a quick summary of their return policy.
| Policy Feature | Details |
|---|---|
| Return Window | 60 days from purchase date |
| Condition of Items | New, unused, in original packaging. Used items only accepted if defective. |
| Where to Return | In-store or online (online returns can be shipped back or dropped off at Walgreens). |
| Return Shipping Fee | $6 fee deducted from refund for mailed or drop-off returns. |
| In-Store Returns | Allowed for store purchases and Klarna orders. Online orders, except PayPal and Venmo, can also be returned in-store. |
| PayPal & Venmo Orders | Must be returned via the online Returns Center. Refunds credited to the original payment method. |
| Klarna Orders | Can be returned in-store or online. Refunds processed per Klarna’s terms. |
| Exchanges | Only for same style (different size or color) or same price items. Available in-store or by calling customer service. |
| Customer Service Contact | Call 800-430-SHOE (7463) or visit Shoe Carnival Contact Page. |
How to Return an Item to Shoe Carnival
Returning an Item In-Store
- You can return items to any Shoe Carnival store within 60 days.
- The item must be new, unused, and in its original packaging.
- If the item is used but defective, it may still be eligible for a return.
- Bring your original receipt for a smooth return process.
- Online orders (except PayPal and Venmo purchases) can also be returned in-store.
Returning an Item Online
There are two ways to return online purchases:
- Ship It Back
- Visit the Returns Page to start your return.
- Enter the Order Number and Billing Zip Code as shown in the below screenshot.
- Follow the step-by-step instructions.
- A $6 return shipping fee will be deducted from your refund.
- Drop It Off at Walgreens
- Return your package at over 8,000 Walgreens locations.
- Visit the Returns Page to get a return label.
- A $6 return shipping fee applies.
Returning PayPal and Venmo Orders
- PayPal and Venmo orders cannot be returned in stores.
- These orders must be processed through the Returns Center.
- Refunds will go directly to your PayPal or Venmo account.
Returning Klarna Orders
- Klarna orders can be returned in-store or online.
- If returned in-store, the full item value will be refunded.
- Any remaining Klarna balance will still need to be paid per Klarna’s terms.
Exchange
- Exchanges can be done for the same style in a different size or color.
- You can also exchange for a different style if the price is the same.
- To exchange:
- Visit a Shoe Carnival store.
- Call 800-430-SHOE (7463) for assistance.
Refund Methods
- Original Payment Method: Refunds are processed to the original payment method used for the purchase.
- PayPal/Venmo: Refunds are credited directly to your PayPal or Venmo account.
- Klarna: Klarna will credit the refunded amount and update your payment plan accordingly.
- Shipping Fees: A $6 return fee applies for mailed or drop-off returns, which is deducted from the refund amount.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
Shoe Carnival return policy is quite straightforward. You have 60 days to return an item as long as it is new and unused. You can return in-store for free, or return online with a $6 return fee. Exchanges are allowed, and different rules apply for PayPal, Venmo, and Klarna orders.
By understanding these rules, you can shop with confidence at Shoe Carnival, knowing that returns and exchanges are easy to handle!
If you have any more questions, feel free to contact Shoe Carnival’s customer service at 800-430-SHOE (7463).
