Spanx Returns: Simplified

Shopping online can be exciting, but sometimes things don’t go as planned. If you’ve bought something from Spanx and need to return it, don’t worry! This guide will help you understand everything about Spanx returns in simple terms.

Quick Overview of Spanx Return Policy

What Items Cannot Be Returned?

Some items cannot be returned. These include:

• Final Sale items (unless you are in the EU or UK, where you can return them within 14 days)
• Products without original tags attached
• Worn, altered, or damaged items: Items that show wear and tear, or are damaged, altered, or washed cannot be returned.
• Non-genuine Spanx products
• Swimwear missing the hygienic liner and reusable pouch
• Panties and underwear (for non-U.S. customers, these are final sale)
• Items purchased from a third-party retailer (must be returned to the original store)
• Partially returned multi-item products: If you buy a bundle or multi-item product, you can’t return part of it; you need to return the whole product.
  
  Important: Spanx inspects all returned items. If they do not meet return standards, your refund may be denied.

How to start a Return

Returning items to Spanx is easy. Follow these steps:

1. Start Your Return
   • Visit the Spanx return portal.
   • Enter the order number and email address as shown in the below screenshot

2. Select the Items to Return
   • Choose the items you want to return.
   • Any ineligible items will be grayed out.
3. Choose a Reason for Return: You’ll need to explain why you’re returning each item.
4. Choose a Refund Option
   • Refund to original payment method (a $6 return shipping fee applies for U.S. customers).
   • Refund as a Spanx gift card (return shipping fee is waived).
   • Exchange for a different size or color (return shipping fee is waived).
5. Print Your Return Label
   • You’ll receive a prepaid return shipping label via email.
6. Pack Your Items Securely
   • Include the original tags and packaging.
7. Drop Off Your Return
   • U.S. customers can drop off returns at FedEx, Walgreens, or the local post office.
   • International customers should use the closest DHL location.

Tip: If you are returning multiple items from the same order, pack them in one box with a single return label to ensure the correct refund.

Note: If you are making returns outside US, you can visit the return section for international returns as shown in the below screenshot

Return Authorization and Important Reminders

Before sending any items back, you must request a Return Authorization from Spanx. Here’s what you need to know:

• Return Authorization: This authorization is required to make sure the return process goes smoothly. It only applies to the items listed in it, and Spanx will only issue refunds for those items.
• Mistaken Returns: If you accidentally send items that don’t belong to Spanx (like personal items or non-Spanx products), Spanx is not responsible for them.

Refunds

• Processing Time: Refunds take 5-7 business days after Spanx receives your return.
• Refund Methods:
  • Original payment method (minus the $6 return shipping fee for U.S. customers).
  • Spanx gift card (return shipping fee is waived, and you get the full refund amount).
  • If you choose to exchange, the new item will be shipped after the original one is returned.
• International Refunds:
  • Customers outside the U.S. will have return shipping costs deducted from their refund.
  • If returning from the EU or UK, standard outbound shipping costs will be refunded (not express shipping fees).

Returning Multiple Items

When returning multiple items:

• From the Same Order: Include all items in one box and use one return label.
• From Different Orders: Create separate returns for each order and package each item using its corresponding return label. This ensures accurate refunds.

Damaged Items

If your item arrives damaged:

• Fill out the Damaged Item Form.
• Spanx will assist you in replacing or refunding the damaged product.

Returning Gifts

To return a gift:

1. Fill out the Gift Returns Request form on Spanx’s website.
2. If approved, you’ll receive a pre-paid return label and instructions.
3. Once received, expect a digital Spanx gift card via email within 30 days.

Exchanges

Exchanges are easy, especially if you’re in the U.S. Here’s how it works:

U.S. Customers:

• You can exchange an item for a different size or color by clicking Start Return
• Spanx will provide a return shipping label, and once they get the original item, they will send the replacement.
• The return shipping fee is waived for exchanges.
• To exchange for a different item, return the original item and place a new order separately.
• Refunds for exchanged items are issued as store credit. f you want the money back instead of store credit, you’ll need to contact customer service.

International Customers:

• Automated exchanges are not available.
• You must return the item and place a new order for the replacement.
• Contact Spanx Customer Support for assistance.
• Non-U.S. Customers: Automated exchanges aren’t available outside the U.S., so you’ll need to return the original item.

If you have any more questions about the Spanx returns, you can visit Spanx return policy on their website.

FAQs

Key Takeaways

• Spanx offers a clear and simple return policy.
• You have 30 days to return non-final-sale items in original condition.
• A $6 return shipping fee is charged in the U.S. unless you choose a gift card or exchange.
• Final sale items, worn products, and certain types of items, like underwear, cannot be returned.

By following the steps above, you can easily return or exchange items from Spanx without any hassle.