IKEA Return Policy: Everything You Need to Know
Confused about IKEA return policy? Our guide breaks it down step-by-step—returns, exchanges, refunds, and more. Read now!

IKEA makes returning items simple, whether you bought them online or in-store. This article explains IKEA return policy in detail. By the end, you’ll know how to return, exchange, or get refunds for your purchases.
Policy Overview
Here’s a quick table summarizing IKEA return policy:
Return Type | Details |
---|---|
Unopened Products | Return within 365 days with proof of purchase for a full refund. |
Opened Products | Return within 180 days with proof of purchase for a full refund. |
Mattresses | Exchange once within 90 days if unsatisfied. |
Non-Returnable Items | Plants, cut fabric, custom countertops, and “as-is” products. |
Proof Required | Receipt or order confirmation and a valid photo ID. |
Refund Method | Refunds are given in the same form as the original payment. |
Returns Locations | Not accepted at Planning Studios or Pick-Up Points. |
Pickup Service | Available for a fee; cost matches delivery charges. |
Return Policy Details
1. Unopened Items
- You can return any new and unopened item within 365 days.
- Proof of purchase (receipt or order confirmation) is required.
- Refunds will be processed to the original payment method.
2. Opened Items
- You can return opened items within 180 days if you are not happy with them.
- Make sure you have proof of purchase.
3. Mattress Return Policy
- IKEA offers a 90-day “Try It at Home” policy for mattresses.
- If the mattress doesn’t work for you, exchange it for another mattress.
- Conditions for exchange:
- Can only be exchanged once.
- Must not be dirty, stained, or damaged.
- Home delivery customers get free pickup and delivery for exchanges.
- This policy does not include mattress toppers, bed slats, or bed bases.
For more details on the Mattress Return Policy you can visit the Ikea website.
4. Non-Returnable Items
IKEA does not accept returns or exchange for:
- Plants
- Cut fabric
- Custom countertops
- “As-is” products
- Items that are dirty, stained, or modified from their original state.
How to Make a Return
1. Returning In-Store Purchases
- Bring the item, receipt, and a valid photo ID.
- Go to your local IKEA store and look for the “Exchanges & Returns” entrance.
- Follow signs to the returns desk, and sign up in line for assistance.
- You can also start the return online.
- Enter the Order Number or receipt number and Initiate the return as shown in the screenshot below

2. Returning Online Purchases
- Option 1: Return in-store
- Bring your order confirmation and item to a nearby IKEA store.
- Visit the “Exchanges & Returns” desk, and a Customer Service Representative will assist you.
- This option is free of charge.
- Option 2: Arrange for pickup
- If returning the item in-store isn’t convenient, you can arrange a pickup.
- Pickup Cost: The cost of pickup will match the delivery fee from your original order.
- To set up a pickup, contact IKEA’s Customer Support Center at 1-888-888-4532.
- Tip: To avoid the pickup fee, you can return your item to your nearest IKEA store instead.
3. Mail Returns
- Small items purchased in-store can also be returned by mail.
- Download and complete the return form from IKEA’s website.

Missing or Damaged Orders
Sometimes orders arrive damaged or incomplete. Here’s what you can do:
- Visit a store: Bring the damaged item or proof of missing items.
- Call customer service: Dial 1-888-888-4532 with your order number for assistance.
- Contact online support: Visit IKEA’s “Contact Us” page.
Refunds
Refunds are:
- Issued in the original payment method.
- Based on the item’s net purchase price (minus discounts or promotions).
Note: If you received a free promotional item but don’t return it, the promotional item’s value will be deducted from your refund.
How to Exchange Items at IKEA
Exchanging items at IKEA is a simple process, but there are specific guidelines you need to follow to ensure a smooth experience. Here’s a detailed look at how to exchange various products, including furniture and mattresses.
Steps to Exchange an Item
- Check the Exchange Policy:
- Ensure that the item you want to exchange is eligible. Most new and unopened products can be exchanged within 365 days, while opened products have a 180-day window for exchanges.
- Condition of the Item:
- The item must be in good condition. For opened items, they should be complete and show no signs of significant wear or damage.
- Proof of Purchase:
- Bring your receipt or order confirmation as proof of purchase. This document is essential for processing your exchange.
- Selecting a New Item:
- When you go to exchange an item, you can choose a new product of equal or lesser value. If the new item costs more, you will need to pay the difference.
- In-Store Exchange Process:
- Visit your nearest IKEA store.
- Go to the Exchanges & Returns entrance.
- Present your item, receipt, and valid photo ID at the Returns desk.
- The staff will assist you with the exchange process.
- Online Purchases:
- If you bought your item online, you can return it in-store or arrange for a pickup service. For pickup, there may be a fee similar to the original delivery cost.
Special Considerations for Mattress Exchanges
- Usage Period: You must use the mattress for at least 30 days before exchanging it.
- Time Frame: You have up to 365 days from the purchase date for an exchange.
- One-Time Exchange Policy: You can only exchange your mattress once during this period.
Tips for a Smooth Return
- Always keep your receipt or order confirmation.
- Bring a government-issued photo ID when returning items.
- Double-check the return eligibility of your item (e.g., non-returnable items).
- If using the pickup service, place the item in an accessible area like your porch or garage.

Contacting IKEA
If you need help with your IKEA purchase or return, there are several ways to reach out for assistance. Here’s how you can contact IKEA:
1. Chat with a Co-worker
The easiest and fastest way to get help is through IKEA’s online chat.
- Availability: Every day from 8:00 AM to 12:00 AM (ET).
- What to Do: Have your order number ready to receive quicker assistance.
- Click on the “Start Chat” option on IKEA’s website to begin.
2. Call Customer Service
If you prefer to speak to someone, you can call IKEA’s customer service team.
- Phone Number: 1-888-888-4532
- Hours: Available daily from 8:00 AM to 12:00 AM (ET).
- Make sure to keep your order number handy when calling for faster service.
3. Customer Service Hours
IKEA’s customer service is available every day of the week during the following hours:
- Sunday to Saturday: 8:00 AM to 12:00 AM (ET)
IKEA’s team is ready to assist you with any questions or concerns about your purchases or returns!
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Summary
IKEA’s return policy is flexible and customer-friendly. With options for in-store, online, and pickup returns, you can easily find a solution that works best for you.