Shein Return Policy: A Complete Guide

Shein is one of the most popular online stores for clothes, shoes, and accessories. They have a huge selection and their prices are super affordable. But what happens if that cute top you ordered doesn’t fit or you change your mind about those cool sneakers? No worries! Shein has a return policy to help you out.

This article will explain everything you need to know about their return policy in a way that’s easy to understand,

Time Frame

You have 30 days from the day you receive your order to return an item to Shein. It’s important to remember that the clock starts ticking when your order arrives at your doorstep, not when you placed the order. So, make sure to check your items as soon as they arrive and decide if you want to keep them or return them.  

Not Returnable Items

While Shein is pretty flexible with returns, there are some items they can’t take back. This is usually because of hygiene reasons or because the items are personalized. Here’s a list of items you can’t return:

• Bodysuits (think leotards or swimsuits that snap at the bottom)
• Lingerie (underwear and bras)
• Jewelry (earrings, necklaces, bracelets)
• Beauty products (makeup, skincare)
• Event & Party Supplies (like balloons or decorations)
• DIY Supplies (things like craft materials)
• Pet Supplies and accessories (except for scarves, bags, and mermaid blankets)
• Cosmetics if the hygiene seal is broken (if you’ve opened a makeup product, you can’t return it)
• Items marked as non-returnable (some items might specifically say they can’t be returned)
• Free gifts (if you got a freebie with your order, you can’t return it)
• Customized items (anything you’ve had personalized, like a T-shirt with your name on it)  

Remember that accessories like hats and gloves are also not returnable, unless they are scarves, bags, or mermaid blankets.

Return Requirements

To return an item, it must meet specific requirements. Here’s what you need to know for different categories:

Clothing Items

• Must be new, unworn, unwashed, and undamaged.
• Original tags must still be attached.
• Hygiene stickers must remain intact if applicable.

Human Hair Wigs

• Must also be new, unworn, unwashed, and undamaged.
• Original tags must still be attached.

Shoes, Bags & Luggage

• Items should be in new, unworn, and undamaged condition.
• Must include original boxes and all accessories (like shoelaces).

Furniture

• Must be in new, unused, and undamaged condition.
• Should be in original packaging with all parts included.

Electronics

• Must be returned in their original packaging and in a new condition.
• If damaged or not working, contact customer service within 30 days.

All Other Categories

• Items must be returned unused and unaltered with all tags attached

How Do make Returns

Returning an item to Shein is pretty straightforward. Just follow these simple steps:

1. Sign in to your Shein account: Go to the Shein website and log in using your username and password.
2. Go to “My Orders”: Once you’re logged in, you’ll see a section called “My Orders.” Click on it to see all the orders you’ve placed.
3. Find your order: Locate the order that has the item you want to return and click on “Order Details” to see more information about it.
4. Click “Return Item”: You’ll see a button that says “Return Item.” Click on it to start the return process.
5. Select the item(s): Choose the item(s) you want to return from the list.
6. Give a reason: Shein will ask you why you’re returning the item. Choose the reason that best fits your situation (e.g., wrong size, didn’t like it).
7. Click “Next Step”: Once you’ve selected the items and given a reason, click “Next Step” to continue.
8. Choose how you want your money back: Shein will give you a few options for how you want to receive your refund. You can usually choose to get the money back to the card you used to pay or as store credit in your Shein wallet.
9. Choose your return method: Shein offers a few different ways to return your items. We’ll talk more about these methods in the next section.  

Important Note: Make sure to repackage your items carefully in the original packaging or a similar-sized package. This helps protect the items during shipping and makes it easier for Shein to process your return.

Return Methods

Shein offers a few different ways to return your items. Here’s a table that explains each method:

As you can see, some methods require a printer, while others don’t. If you don’t have a printer, you can choose a QR code method or return your items to a Forever 21 store.

Cost to Return an Item

Here’s the good news: your first return from each order is free! Shein will provide you with a prepaid shipping label, so you don’t have to pay anything to send your items back.  

However, if you need to make more than one return from the same order, there’s a small fee of $7.99 for each additional return. This fee will be deducted from the refund you receive.   

How Do I Track My Return

Once you’ve shipped your return package, you can easily track its progress. Just follow these steps:

1. Go to “My Orders”: Log in to your Shein account and go to the “My Orders” section.
2. Click “Return & Refund Record”: You’ll find a section called “Return & Refund Record.” Click on it to see the status of your returns.
3. Find your return: Locate the return you want to track and click on “Details” to see more information, including the tracking number and the current location of your package.  

Refunds

Once Shein receives your returned package, they’ll process it and issue your refund. This usually takes about 7 days. You’ll receive your refund in the same way you paid for the order, unless you chose to receive it as store credit in your Shein wallet.  

Damaged or Incorrect Item

If you receive an item that’s damaged or different from what you ordered, don’t worry! Shein will help you sort it out. Here’s what you need to do:

1. Contact customer service: Send an email to Shein’s customer service at support@sheingroup.com.  
2. Explain the issue: Let them know that you received a damaged or incorrect item and provide your order number.
3. Provide evidence: If possible, take pictures of the damaged item or the incorrect item you received.
4. Follow their instructions: Shein’s customer service will guide you on how to return the item and get a replacement or a refund. 

Can I Modify a Return Request?

Oops! Did you accidentally select the wrong item for return? No problem! You can modify your return request by following these steps:

1. Go to “My Orders”: Log in to your Shein account and go to “My Orders.”
2. Click “Return”: Click on “Return” to see your current return requests.
3. Click “Return & Refund Record”: Click on the “Return & Refund Record” button to see more details about your return.
4. Click “Detail”: Click the “Detail” button next to the order you want to modify.
5. Click “Modify Return Items”: You’ll see a button that says “Modify Return Items.” Click on it to change the items you want to return.
6. Complete the process: Once you’ve made the changes, follow the same steps as before to complete the return process.  

If you have any more questions about the returns, you can visit Shein return policy on their website.

FAQs

Summary

Shein has a pretty awesome return policy compared to other online stores, especially those that sell similar trendy clothes. They give you 30 days to return items, and your first return is absolutely free! Plus, they offer different return methods to make it convenient for everyone.  

However, it’s important to remember that some items can’t be returned, and there’s a small fee for additional returns from the same order. By understanding their policy you can shop at Shein with confidence, knowing that you can easily return or exchange items if needed.