Bath and Body Works Return Policy: Simplified

Bath and Body Works return policy made simple! Everything you need to know about returns, refunds, and exchanges.

bath and body works return policy

Bath and Body Works is known for its wide range of personal care products, including lotions, fragrances, and candles. But what happens if you buy something and it doesn’t meet your expectations? Fortunately, its return policy aims to ensure customer satisfaction.

In this article, we will break down everything you need to know about their return policy.

Overview of the Return Policy

Bath & Body Works offers a 100% satisfaction guarantee. This means if you are not completely happy with your purchase, you can return it. Here’s a quick summary of the return policy:

FeatureDetails
Return WindowProducts can be returned at any time if you are not satisfied.
Eligible ItemsNew, gently used, or defective items are eligible.
Ineligible ItemsHeavily used items or items with defaced labels.
Online Return OptionsBy mail or in-store (Croc products are mail return only).
In-Store Return OptionsAny Bath & Body Works store in the U.S.
Refund TypeRefunds to the original payment method within 90 days; afterward, refunds are issued as e-gift cards.
Gift Card ReturnsNon-returnable; cash redemption if the balance is under $10.
Price AdjustmentsOne-time adjustments within 14 days of purchase.
Shipping CostsCustomers bear return shipping costs for online purchases.

Returning Items Purchased Online

If you bought something online, you can return it in two ways:

1. Return by Mail

bath and body works return portal
  • Step 2: Pack your items in a sturdy box (you can reuse the box your order came in).
  • Step 3: Take your package to any shipping carrier. Ensure your package is trackable and insured.
  • Step 4: Mail your package to:
    Bath & Body Works Returns Department
    514 Exchange Way
    Commercial Point, OH 43116
  • Keep the tracking number until your return is processed.

Processing Time: Returns take up to 14 business days to be processed.

2. Return in Store

You can also bring your online purchase to any Bath & Body Works store in the U.S.:

  • Bring the item along with the original receipt or shipping confirmation email.
  • Refunds will follow the original payment method within 90 days. After that, you will receive store credit.

How to Return In-Store Purchases

If you purchased an item at a store:

  • Take it to any Bath & Body Works store in the U.S.
  • Refunds are issued based on the original receipt. If you don’t have a receipt, you will receive merchandise credit for the lowest selling price of the item.

Special Guidelines

  • Gift Returns:
    • With a gift receipt, you will get store credit for the purchase price.
    • Without a receipt, store credit is issued based on the item’s lowest selling price.
  • Damaged Items:
    • If you receive a damaged item, contact customer service immediately.
  • Croc Products:
    • These are only eligible for mail returns and cannot be returned in-store.

Refund Options

  • Refunds are credited back to the original payment method within 90 days of purchase.
  • After 90 days, refunds are issued as an e-gift card sent to your email.
  • Refunds exclude shipping costs.
products on display at bath and body works outlet

Exchange of Products

Bath and Body Works allows customers to exchange products easily, whether purchased online or in-store.

In-Store Exchanges

  1. Eligibility: Items can be exchanged if they are in new, gently used, or defective condition.
  2. Receipt Requirement: Bring your original receipt or shipping confirmation email for a smoother process.
  3. Select a New Item: You can choose a replacement item of equal value.
  4. Refund Option: If you prefer not to exchange, you can opt for a refund instead, following the standard return policy.

Online Exchanges

  1. No Mail Exchanges: Exchanges cannot be processed by mail for online purchases. Instead, you must return the item and place a new order for the desired product.
  2. Return by Mail: If returning an item:
    • Prepare your return package as instructed above in returns section.
    • Mail it to the designated returns address.
    • Once processed, you can make a new purchase.

Important Notes

  • Defective Items: If you receive a damaged or incorrect item, contact customer service immediately for assistance.
  • Limits on Non-Receipted Exchanges: Some stores may limit exchanges without receipts within a 90-day period.

Special Cases

  • If you paid with a gift card or e-gift card, a new e-gift card will be issued.
  • If you used a loyalty program reward to buy an item, do not return it by mail.

Conditions for Returns

To ensure fairness:

  • Items must show no excessive wear and tear.
  • Products with damaged labels cannot be returned.
  • The decision on whether an item is eligible for return is made by Bath and Body Works.

Price Adjustments

If you notice that an item has gone on sale after your purchase:

  • You can request a price adjustment within 14 days of your purchase.
  • This applies only if you have the original receipt.

Contact Information

  • Chat Support: Available from 6 AM to 2 AM ET.
  • Phone Support: Call 1-877-832-9272 from 7 AM to 11 PM ET.

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

This article provides all the details you need to know about Bath & Body Works return policy. Whether you’re returning an online purchase, an in-store purchase, or a gift, their flexible options ensure a smooth process.


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