MAC Makeup Return Policy: Simplified

mac makeup return policy

Welcome to our guide on MAC Makeup return policy. Sometimes, when you buy makeup online, it might not be exactly what you expected. If this happens, it’s important to know how you can return the product.

Return policy for MAC makeup is to help customers return items they are not happy with. Let’s learn about this policy in detail.

MAC Makeup Return Policy:

  • Only products bought from MAC’s official website,, can be returned.
  • Returns should be in new or gently used condition.
  • You must return items within 60 days of purchase.

Non-Returnable Items:

  • Final sale items cannot be returned.
  • eGift Cards cannot be returned or exchanged.

Return Conditions:

  • Returns are inspected upon receipt.
  • Items that were part of a promotion must include the promotional items when returned.

Refund Process:

  • Refunds go to the original payment method.
  • If the order was paid with both a gift card and another form of payment, the other form of payment will be refunded first.

Return Processing Time:

  • Returns are processed within 3 business days of receipt at the warehouse.
  • A credit confirmation email will be sent once the return is processed.
return policy for MAC makeup

How to Return MAC Products

Returning by Mail

To return a product by mail, follow these steps:

  1. Visit the Returns Page: Go to the MAC cosmetics returns page: MAC Returns Page.
  2. Fill in Order Details: Enter your order number and email ID to generate a return label as shown in the screenshot below.
MAC cosmetics page to start a return
  1. Ship the Item: Follow the instructions provided to ship the item back.

Returning In-Store

You can also return products to a MAC store, but note the following:

  1. Eligible Locations: Returns are accepted at free-standing MAC stores in the United States (not department stores or airport locations).
  2. Bring Your Order Details: Show your order number from your order or shipping confirmation email.

Exchange Instructions

If you want to exchange a product:

  1. Return the Unwanted Product: Return the product you do not want by following the return process.
  2. Place a New Order: Once the refund is processed, place a new order for the product you want.

Damaged Items

If your order arrives damaged:

  1. Inspect the Package: Check the package as soon as it arrives.
  2. Contact MAC:

For any other query related to returns, you may visit returns on



MAC Makeup return policy is designed to be customer-friendly. Whether you bought the wrong shade or received a damaged item, you can easily return or exchange your purchase.

Remember to check the specific conditions and follow the correct steps to ensure a smooth return process.

For any additional help, MAC’s customer service is available to assist you. Happy shopping!

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