Jenni Kayne Return Policy: Simplified

jenni kayne return policy

Jenni Kayne is a popular brand known for its stylish and comfortable clothing, shoes, and home items. They have a return policy that helps customers return products they are not happy with. In this article, we’ll explain the Jenni Kayne return policy in simple language. Lets get started!

Overview of Jenni Kayne Return Policy

  • Return Period: You can return items within 21 days of receiving your order for a refund. If you return items between 21 to 30 days, you will get a gift card instead of a refund.
  • Restocking Fee: If you return an item, Jenni Kayne charges a $12 restocking fee. This fee is deducted from your refund. But if you choose store credit instead of a refund, you don’t have to pay this fee.
  • Condition of Items: Items must be unused and in their original condition. Shoes with worn soles, for example, will not be accepted.
  • In-Store Returns: You can return online orders at any Jenni Kayne store for free.
  • Final Sale Items: Some items cannot be returned. These include furniture, apothecary items (like beauty products), intimates (like underwear), gift cards, memberships, sale items, and international orders.

Step-by-Step Guide to Returning Items

  1. Check the Condition: Make sure the item is unused and in its original condition.
  2. Submit Your Return Online: Go to returns portal on jennikayne website to start your return process or you may visit
  3. Order Details: Fill the order number and email id or Zip Code as shown in the screenshot below
start a return portal on Jenni kayne website
  1. You’ll get a prepaid FedEx return label.
  2. Pack Your Items: Use the original packaging if possible. Include a copy of your packing slip or order confirmation.
  3. Drop Off the Package: Take your package to any FedEx location within 7 days after submitting your return.
  4. Wait for Your Refund or Gift Card: If you returned the item within 21 days, you’ll get a refund. If it’s between 21 and 30 days, you’ll get a gift card.

Special Cases

  • Gift-with-Purchase Promotions: Items bought during these promotions are usually final sale. This means they cannot be returned unless stated otherwise.
  • Furniture and Rugs: The return policies for furniture and rugs are explained in the later section of this article.
jenni kayne return policy

In-Store Returns

  • You can return online orders in-store for free. Bring the item and your invoice to any Jenni Kayne store.
  • Refunds will be given in the form of the original payment.
  • Orders placed online with PayPal or Klarna cannot be returned in-store.

International Orders

  • International orders are final sale and cannot be returned.
  • Jenni Kayne ships to several countries, but not all items are eligible for international shipping.

Furniture Policy

Furniture from Jenni Kayne has a special return policy. Here’s what you need to know:

  • Final Sale: All Jenni Kayne furniture is final sale. This means you cannot return it once you buy it.
  • Measure Your Space: Before you buy, make sure to measure your space accurately. Check the furniture size on the product page to ensure it fits.
  • Customer Service Help: If you have questions, you can contact customer service. For styling help, email for a free consultation.
  • Inspection: Jenni Kayne inspects all furniture before it leaves the warehouse. You should also inspect the furniture when it arrives. Report any damages within 48 hours.
  • Delivery and Responsibility: If the furniture is delivered to a different address before reaching you, Jenni Kayne is not responsible for any damages. Once you sign for the furniture, you accept all responsibility.
  • Shipping and Delivery: Large furniture pieces are delivered by a third party and can take 1-6 weeks to arrive. Jenni Kayne sends a shipping confirmation email with tracking information. Be ready to accept delivery when you place your order.
  • Interior Design Services: If you buy furniture through their Interior Design Services, shipping costs are decided at the time of purchase.

Note: Jenni Kayne does not ship furniture to Alaska, Hawaii, or international addresses.

Rug Shipping and Return Policy

Jenni Kayne also has specific rules for rugs. Here’s how it works:

  • Shipping Fees:
    • Small Rugs (2’x3’): Ship via FedEx for $25.
    • Medium Rugs (up to 7’x10’): Ship via FedEx Ground for $100.
    • Large Rugs (over 7’x10’): Considered oversized and ship via White Glove delivery for $250.
    • Extra-Large Rugs (over 9’x12’): Also ship White Glove for $250 with a delivery time of 1-6 weeks.
  • Return Policy:
    • Free Returns: For small (2’x3’), medium (6’x9’), and large (5’x8’) rugs, returns are free.
    • Restocking Fee: Large rugs shipped via White Glove delivery (over 7’x10’) have a $250 restocking fee if returned.
    • Condition: Rugs must be in original condition and unused. Jenni Kayne can deny refunds if the rug does not meet quality standards.
    • Non-refundable Shipping Charges: Shipping charges are not refundable.

Note: Jenni Kayne does not ship rugs to Alaska, Hawaii, or international addresses.



Understanding the return policy helps you shop with confidence. Jenni Kayne return policy is straightforward, but it’s important to follow the rules to ensure your return is accepted.

Always check the condition of the items, be aware of the return deadlines, and know which items are final sale.

Happy shopping!

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