Famous Footwear Return Policy: A Simple Guide

Q: Can I return something from outside the U.S.?

Sorry, Famous Footwear stores do not accept international returns or exchanges , even for items bought online.

Famous Footwear is a popular U.S. shoe retailer known for offering name-brand styles at affordable prices. From sneakers to sandals, they’ve got options for the whole family.

If you’ve ever shopped at Famous Footwear and need to return or exchange something, you’ll appreciate how simple the Famous Footwear return policy is to follow. This article breaks down their Famously Easy Return and Exchange Policy in plain terms, so you know exactly what to expect. Whether you made your purchase in-store or online, we’ve got you covered.

Overview of Famous Footwear Return Policy

Here is a quick overview of the return policy:

Feature	Details
Return Window	No time limit. You can return items at any time.
Receipt Requirement	Not mandatory. Famous Footwear can look up your receipt using your payment card or rewards account.
Refund Options	Original payment method or store credit (if receipt is unavailable).
Return Methods	In-store (free) or by mail (with a $7.95 fee for return shipping).
Exchanges	Available in-store only.
Condition of Item	Items should be unworn and in good condition.
Damaged/Flawed Items	Can be returned or exchanged in-store or through customer care.
International Returns	Not accepted.
Shipping Fees	Non-refundable.

How to Return Your Items

Famous Footwear makes returns easy. Here’s how you can return items:

1. In-Store Returns (Free)

Visit any Famous Footwear store.
If you don’t have the box or the receipt, they can look it up using:
- The credit/debit card you used.
- Your FAMOUSLY YOU REWARDS® account.
If they cannot find your receipt, you’ll receive store credit at the current selling price.
No restocking fees.

2. Returns by Mail ($7.95 Fee)

Follow these steps to return your item by mail:

Go to the Famous Footwear website and start your return.
Fill in the order number or email address and Shipping or billing zip code. The screenshot of the page shared below

Print your prepaid return shipping label.
Repackage the item with the packing slip included.
Attach the return shipping label to the box.
Drop it off at your local shipping carrier.
Once received, they will deduct a $7.95 processing fee from your refund.

Note: Only items purchased from FamousFootwear.com can be returned by mail. In-store purchases must be returned at a store.

Exchanges

Exchanges are only available in-store.
Bring your item to any Famous Footwear location.
If you have the receipt, you can exchange it for the full purchase price.
Without a receipt, you’ll receive store credit for the current selling price.

Refunds

Famous Footwear processes refunds based on how you made your original payment:

In-Store Purchases

Cash or Check: Refunds will be given in cash (only with the receipt).
Credit or Debit Card: Refunds will be credited back to the original card.
No Receipt: Store credit will be issued at the current selling price.

Online Purchases (Returns by Mail)

Refunds will be issued to the original payment method within 10 business days after the item is received at their warehouse.
You will receive an email confirmation once the return is processed.
Depending on your bank, it may take an additional 2-10 business days for the refund to appear in your account.

Damaged or Flawed Items

If you received a damaged or flawed item, you can:

Bring it to your local store with the receipt for return or an exchange
Contact Famous Footwear’s customer care team for assistance.

Gift Returns

If you received a gift and don’t have the receipt:

You can return or exchange the item in-store.
Refunds will be issued as store credit for the current selling price.

Important Notes

Famous Footwear does not accept international returns or exchanges.
Items bought during promotions (e.g., Buy One, Get One 50% Off) will have adjusted refund or exchange values.
Original shipping charges are non-refundable.
Famous Footwear reserves the right to deny returns or exchanges if necessary.

How to contact Famous Footwear for Help?

You can call them at 1-888-869-1053 or email them through their website. Their hours are:

Monday to Friday: 9:00 AM – 6:00 PM CT
Saturday: 10:00 AM – 5:00 PM CT

Common Questions

Can I return items without a receipt?

Yes, Famous Footwear can look up your purchase using your credit/debit card or rewards account. If they cannot find it, you’ll receive store credit at the current selling price.

How long does it take to process a return?

Most returns are processed within 10 business days after the warehouse receives the item.

Are exchanges available for online purchases?

No, exchanges for online purchases can only be done in-store.

Is there a time limit for returns?

No, Famous Footwear allows returns at any time as part of their Famously Easy Return Policy.

Do I have to pay for return shipping?

Yes, returns by mail have a $7.95 processing fee, which is deducted from your refund.

Can I return an item if it was part of a promotion?

Yes, but the refund or exchange amount will be adjusted based on the promotion’s terms.

Can I return something from outside the U.S.?

Sorry, Famous Footwear stores do not accept international returns or exchanges, even for items bought online.

I have my original receipt — what can I do?

If you have your receipt, you’ve got a few easy return options:
~ Exchange the item in-store for something else of equal value.
~ Get a full refund in your original form of payment — or choose a merchandise credit if you prefer.
~ If you paid with cash or check, you’ll get a cash refund (with receipt).
~ If you used a credit or debit card, the refund goes back to the same card.

Summary

Famous Footwear return policy is designed to make your shopping experience stress-free. Whether you’re exchanging a pair of shoes or returning a gift, their Famously Easy Return Policy ensures you can shop with confidence!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Famous Footwear website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Famous Footwear Customer Service directly is the best resource.

Famous Footwear Return Policy: A Simple Guide

Overview of Famous Footwear Return Policy