Famous Footwear Return Policy: A Detailed Guide
Famous Footwear return Policy: No box, no receipt? No problem! Find out how to get your refund or exchange fast

If you have ever shopped at Famous Footwear and need to return or exchange something, you’ll love their Famously Easy Return and Exchange Policy. This article explains their return process in simple terms so you know what to expect. Whether you made your purchase in-store or online, we’ve got you covered.
Return Policy Overview
Here is a quick overview of the return policy:
Feature | Details |
---|---|
Return Window | No time limit. You can return items at any time. |
Receipt Requirement | Not mandatory. Famous Footwear can look up your receipt using your payment card or rewards account. |
Refund Options | Original payment method or store credit (if receipt is unavailable). |
Return Methods | In-store (free) or by mail (with a $7.95 fee for return shipping). |
Exchanges | Available in-store only. |
Condition of Item | Items should be unworn and in good condition. |
Damaged/Flawed Items | Can be returned or exchanged in-store or through customer care. |
International Returns | Not accepted. |
Shipping Fees | Non-refundable. |
How to Return Your Items
Famous Footwear makes returns easy. Here’s how you can return items:
1. In-Store Returns (Free)
- Visit any Famous Footwear store.
- If you don’t have the box or the receipt, they can look it up using:
- The credit/debit card you used.
- Your FAMOUSLY YOU REWARDS® account.
- If they cannot find your receipt, you’ll receive store credit at the current selling price.
- No restocking fees.
2. Returns by Mail ($7.95 Fee)
Follow these steps to return your item by mail:
- Go to the Famous Footwear website and start your return.
- Fill in the order number or email address and Shipping or billing zip code. The screenshot of the page shared below

- Print your prepaid return shipping label.
- Repackage the item with the packing slip included.
- Attach the return shipping label to the box.
- Drop it off at your local shipping carrier.
- Once received, they will deduct a $7.95 processing fee from your refund.
Note: Only items purchased from FamousFootwear.com can be returned by mail. In-store purchases must be returned at a store.
Exchanges
- Exchanges are only available in-store.
- Bring your item to any Famous Footwear location.
- If you have the receipt, you can exchange it for the full purchase price.
- Without a receipt, you’ll receive store credit for the current selling price.

Refunds
Famous Footwear processes refunds based on how you made your original payment:
In-Store Purchases
- Cash or Check: Refunds will be given in cash (only with the receipt).
- Credit or Debit Card: Refunds will be credited back to the original card.
- No Receipt: Store credit will be issued at the current selling price.
Online Purchases (Returns by Mail)
- Refunds will be issued to the original payment method within 10 business days after the item is received at their warehouse.
- You will receive an email confirmation once the return is processed.
- Depending on your bank, it may take an additional 2-10 business days for the refund to appear in your account.
Damaged or Flawed Items
If you received a damaged or flawed item, you can:
- Bring it to your local store with the receipt.
- Contact Famous Footwear’s customer care team for assistance.
Gift Returns
If you received a gift and don’t have the receipt:
- You can return or exchange the item in-store.
- Refunds will be issued as store credit for the current selling price.
Important Notes
- Famous Footwear does not accept international returns or exchanges.
- Items bought during promotions (e.g., Buy One, Get One 50% Off) will have adjusted refund or exchange values.
- Original shipping charges are non-refundable.
- Famous Footwear reserves the right to deny returns or exchanges if necessary.
Contacting Famous Footwear
You can call them at 1-888-869-1053 or email them through their website. Their hours are:
- Monday to Friday: 9:00 AM – 6:00 PM CT
- Saturday: 10:00 AM – 5:00 PM CT
If you have any more questions about the returns or exchanges, you can visit Famous Footwear return policy on their website.
FAQs
Summary
Famous Footwear return policy is designed to make your shopping experience stress-free. Whether you’re exchanging a pair of shoes or returning a gift, their Famously Easy Return Policy ensures you can shop with confidence!