Levi’s Return Policy: Simplified
Levi’s Return Policy Explained: Hassle-Free Returns & Exchanges – Find out how to return or exchange Levi’s items easily. Learn about return windows, refund options, and free returns for Red Tab™ members.
Levi’s is a well-known brand famous for its high-quality denim. But what if you need to return or exchange an item? Understanding Levi’s return policy can help make the process smooth and hassle-free. This guide covers all the details of thir return policy, including return methods, timeframes, conditions, and exceptions.
Levi’s Return Policy Overview
| Return Option | Details |
|---|---|
| Return Period | 30 days from the delivery date (online) / 30 days from purchase date (in-store) |
| Return Method | In-store, by mail, or drop-off (online orders) |
| Return Cost | Free for Red Tab™ members; $7.50 fee for non-members (mail-in returns) |
| Exchange Policy | Only allowed for a different size (no exchanges for different colors or styles) |
| Refund Method | Original payment method or store credit (if no receipt) |
| Final Sale Items | Non-returnable and non-exchangeable |
| Gift Cards & Fees | Shipping, handling fees, and gift wrap charges are non-refundable |
| Authorized Retailers | Returns must be handled through the original retailer |
| International Returns | Only accepted in the country of purchase |
How to Return an Item to Levi’s
Returning Online Purchases
If you bought your Levi’s item from Levi.com or the Levi’s® app, you can return it using these methods:
1. Return in a Levi’s Store
- Bring your item and original receipt to a Levi’s retail or outlet store.
- Returns are free when done in-store.
- You will receive a refund to your original payment method.
2. Return by Mail or Drop-Off
- Red Tab™ Members: Free returns.
- Non-Members: $7.50 will be deducted from the refund.
- Follow these steps:
- Log into your account (for Red Tab™ members) to start the return or exchange.
- For non-RedTab members who checked out as a guest: Start your return and enter the order details and email as shown in the below screenshot
- Find your order and select “Exchange or Return“.
- Choose a return method and follow the instructions.
- Mail-in return: Print the shipping label and ship the item using the provided label.
- Drop-off return: Select your preferred drop-off location and follow the drop-off instructions.
- Receive your refund once Levi’s processes the return (typically within 15 days).
Returning In-Store Purchases
- Bring the item to a Levi’s store with your receipt.
- Returns are free when done in-store.
- With a receipt: Refunds go to the original payment method.
- Without a receipt: You will receive store credit for the item’s current selling price.
How to Exchange an Item
Levi’s allows size exchanges only. Here are your exchange options:
- Exchange In-Store – Visit any Levi’s® retail or outlet store to exchange an item for a different size.
- Exchange by Drop-Off – Initiate an exchange online by giving the order details (Order number and email) and follow the prompts. Drop off the item at a designated location.
- Exchange by Mail – Start the exchange process on Levi’s website, print a shipping label, and mail your item back.
Important Exchange Conditions
- Exchanges can only be made for a different size, not a different color or style.
- Your exchange order ships after Levi’s receives the original item.
- If the new size is out of stock, your exchange will be canceled, and you will receive a refund.
- Exchange shipments cannot be modified (they will be sent to the original order address).
Return and Exchange Conditions
- Items must be unworn and have the original tags attached.
- Final sale items cannot be returned or exchanged.
- Defective or incorrect items are eligible for exchange or refund.
- Exchange orders ship to the original address and cannot be changed.
- If returning by mail, you must include a packing slip to avoid refund delays.
Late Returns
- Returns must be initiated within 30 days.
- Late returns will not be accepted or refunded.
- Levi’s is not responsible for lost or unprocessed late returns.
Returns for Items Purchased at Other Retailers
- If you bought Levi’s from Macy’s, Kohl’s, Amazon, or another store, you must return the item to that store.
- Levi’s stores and website cannot process returns for purchases made at third-party retailers.
International Returns
- Returns and exchanges must be made in the country of purchase.
- If you bought an item in Canada or the UK, visit Levi’s local website for country-specific policies.
Final Sale Items
- Items marked Final Sale cannot be returned or exchanged.
- If you receive a defective or incorrect item, Levi’s may allow a return or exchange.
- Final sale items are usually clearance or end-of-season items.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
How to Contact Levi’s Customer Support
- Live Chat: Available from 7 a.m. – 7 p.m. PT
- Call: 1-800-872-5384 (7 a.m. – 7 p.m. PT)
- Email: Visit Levi’s Contact Page
Levi’s return policy is simple and easy to follow if you understand the rules. Whether returning in-store, by mail, or exchanging for a different size, make sure to follow the return guidelines to get your refund or replacement hassle-free!
