Tumi Return Policy: Simplified

TUMI is known for its premium travel bags, luggage, and accessories designed for performance and style. But what happens if you’re not 100% happy with your purchase? Don’t worry—I’ve got you covered with everything you need to know about TUMI return policy in a simplified way.

Quick Overview: TUMI Return Policy at a Glance

Where to Return Your TUMI Purchase

TUMI has separate return rules depending on where you bought your item. Here’s a quick guide:

1. TUMI Full Price Retail Stores

• Items bought at a TUMI retail store can only be returned at a TUMI Full Price Retail store.
• You’ll need to show a valid photo ID.
• Cash returns over $5 will be refunded by a company check mailed within 14 business days.

2. TUMI Outlet Stores

• If you bought your item from a TUMI Outlet, you must return it to a TUMI Outlet—no exceptions.

3. TUMI.com (Online Purchases)

• You can return items purchased on TUMI.com by:
  • Mailing them back using the prepaid UPS label, or
  • Returning in-store to a TUMI Full Price Retail store (but only if you didn’t use PayPal or Klarna).

Important: If you used PayPal or Klarna, you must return by mail. In-store returns are not allowed for these payment types.

How to Return an Online Order (Step-by-Step)

Returning something you bought online from TUMI.com? It’s pretty straightforward. Here’s how:

1. Pack It Up
   • Make sure the item is unused and still has all original packaging, paperwork, parts, and accessories.
   • Include the completed return slip inside the box (this slip tells TUMI why you’re returning the item).
2. Label It
   • Use the prepaid UPS return label included with your package.
   • Can’t find it? Call 1-800-299-8864 for a new one.
3. Ship It
   • Drop off at any UPS customer counter, authorized outlet, or hand it to a UPS driver.
   • Remove any extra labels from the box before sending.
   • Save your tracking number to keep tabs on the return.

Exchange Policy

• Online purchases can’t be exchanged through the website.
• You can:
  • Return the original item following the steps above, and
  • Place a new order online for the item you want instead.
• Or just visit a TUMI store for an exchange (note that PayPal/Klarna orders must still be mailed back).

Refunds: When Will You Get Your Money Back?

• Refunds are made to the original form of payment.
• Once your return is received, allow 3–5 days for inspection and processing.
• How long it takes for your bank to reflect the refund depends on your bank, not TUMI.

Some Special Cases:

• In-store cash purchases (or traveler’s checks over $5): Refunded via company check, mailed within 14 business days.
• Returns without a receipt: You’ll get store credit for the lowest selling price.
• Purchases made with gift card + credit card:
  • Amount covered by the gift card gets refunded to a new gift card.
  • The rest goes back to your credit card.

Final Sale Items: What You Can’t Return

Make sure you don’t try to return these, because TUMI won’t accept them:

• Gift cards
• Care Kits
• Personalized items (monogrammed, embroidered, TUMI Accents)

Even if the item is brand new and unused—if it’s personalized, it’s final sale.

Returning from Another Country? Not Allowed.

TUMI only accepts returns within the original country of purchase.
So if you bought your bag in the U.S., you can’t return it from Canada or anywhere else.

How to Contact TUMI for Help

Need help with your return or can’t find your return label? Here’s how to reach out:

• Call TUMI Customer Service:
  📞 1-800-299-8864
• Visit Online Customer Service Page:
  🌐 TUMI Customer Service

If you have any additional questions, you may visit Tumi’s Customer Service page online here.

FAQs

Pro Tips for Hassle-Free Returns (From a Shopping Blogger)

Here’s how to keep things smooth:

• Keep Your Receipt – Especially for in-store purchases. If you lose it, you’ll only get store credit—and at the lowest sale price.
• Don’t Use the Bag – Even a little. Returns must be unused for full credit.
• Skip the Monogram – If you’re unsure about keeping it, don’t personalize it. Those are final sale.
• Save Your Box and All Extras – You need the original packaging, parts, and papers for the return to be accepted.
• No Label? Don’t Panic! – Call 1-800-299-8864 for a new UPS return label.

Final Thoughts

TUMI’s return policy is pretty straightforward once you break it down. Just remember the key points: return within 30 days, keep the item unused, and hold on to all original packaging and paperwork.

Personalized items can’t be returned, so be sure before you customize. Whether you’re exchanging a color or returning a bag that didn’t quite work out, now you know exactly what to do—for a smooth and simple experience.