Shoe Palace Return Policy: Simplified

Q: Can I return items bought with Klarna?

- Yes, follow the standard return process . - Mail your returns so the refund syncs with your Klarna account. - Refunds are made to Klarna, which then updates your account.

Q: How do I return or exchange an item bought with Afterpay?

- Follow the standard return policy . - For Afterpay card returns, use the Afterpay app to tap at the register. - Afterpay updates your payment plan after the return.

Welcome to our guide on the Shoe Palace return policy! If you’ve bought something from Shoe Palace and need to return it, don’t worry. We’ll explain everything you need to know in simple language.

This guide will help you understand how to return or exchange your items easily.

Overview of Shoe Palace Return Policy

At Shoe Palace, you can return your items within 30 days of purchase. Here are the basic rules:

Items must be unworn, unwashed, and undamaged.
All returns come with restocking fees.
Items should be in their original packaging.

Detailed Return Policy

Online Returns

If you bought something online from Shoe Palace, follow these steps:

Conditions for Returns:

Items should be unworn, unwashed, and undamaged.
Items must be in their original packaging.
A restocking fee applies: $6.99 for regular items, $15.00 for new releases or limited items.
Shipping costs are not refundable, and you need to pay for return shipping.

Steps to Return:

Print the Returns & Exchanges Form from the Shoe Palace website.
Fill out the form and include it with your return package.
Send your package to:
Shoe Palace Corporation
Attn: SP Online Returns Processing
745 Jarvis Drive
Morgan Hill, CA 95037

Processing Time:

Returns are processed within 8-10 business days after they receive your package.
Refunds are issued in the original payment method.
For credit card refunds, it may take 1-2 billing cycles for the credit to appear on your statement.

In-Store Returns

If you bought something at a Shoe Palace store, you need to return it to a store. Follow these steps:

Conditions for Returns:

Same as online returns: Items must be unworn, unwashed, undamaged, and in their original packaging.
Check with the store for any additional conditions.

Steps to Return:

Take your item and the receipt to any Shoe Palace store.
The store staff will help you with the return or exchange.

Exchanges

You can exchange your items for another size, color, or style. Here’s how:

Conditions for Exchanges:

Items must be unworn, unwashed, undamaged, and in their original packaging.
Exchanges are subject to item availability.

Steps to Exchange:

Follow the same steps as for returns.
If the item you want is in stock, Shoe Palace will contact you for shipping charges.
If the item is not in stock, they will issue a refund.

Important Notes

Shipping Costs: Shoe Palace is not responsible for return shipping costs unless the item is defective or they sent the wrong item.
Cancellation Fees: Cancelling an order before it ships can incur a $15.00 fee.
Processing Time: Allow 8-10 business days for returns/exchanges to be processed.
Refund Method: Refunds are given in the original payment method. Credit card refunds may take 1-2 billing cycles.

Customer Service

You may contact Customer service team through

Email : CustomerService@ShoePalace.com

Phone : +1 (888) 772-5223

Message: Visit the contact us page on Shoe Palace website and send message with your query to customer service team, as shown in the screenshot below

Mailing and Shipping:

Shoe Palace Corporation
745 Jarvis Drive
Morgan Hill, CA 95037

For any further information related to returns, you may visit Shoe Palace website.

FAQs

Can I return items bought with Klarna?

– Yes, follow the standard return process.
– Mail your returns so the refund syncs with your Klarna account.
– Refunds are made to Klarna, which then updates your account.

Can I exchange items bought with Klarna?

No, exchanges and store credits are not available for Klarna purchases.

How do I return or exchange an item bought with Afterpay?

– Follow the standard return policy.
– For Afterpay card returns, use the Afterpay app to tap at the register.
– Afterpay updates your payment plan after the return.

What if I make a partial return with Afterpay?

– Afterpay adjusts your payment plan based on the new order total.
– The plan will not extend beyond six weeks after purchase.

What should I do if I received a defective item?

If you received a defective item, contact Shoe Palace customer service immediately. You will need to provide details about the defect and your order information. Shoe Palace will cover the shipping costs for returning defective items.

Can I return sale items?

Sale items follow the same return policy as regular items. They must be unworn, unwashed, and in original packaging. Restocking fees apply as usual.

What if my return is outside the 30-day window?

Shoe Palace does not accept returns or exchanges for items returned more than 30 days after the purchase date. These items will be sent back to the sender.

Can I return items bought with a gift card?

Yes, items purchased with a gift card can be returned. The refund will be issued back to the gift card.

Can I return items without the original packaging?

No, items must be returned in their original, undamaged packaging. For shoes, ensure the shoe box is also undamaged.

What happens if my return package is lost in transit?

Shoe Palace is not responsible for return packages lost in transit. It is recommended to use a shipping method with tracking and insurance.

How can I check the status of my return?

You can check the status of your return by contacting Shoe Palace customer service. They can provide updates on whether your return has been received and processed.

Can I return items bought during special promotions?

Yes, items bought during special promotions can be returned as long as they meet the standard return conditions. Restocking fees will still apply.

Are there any items that cannot be returned?

Yes, certain items like final sale items or items marked as non-returnable cannot be returned. Check the product details or contact customer service for specific exclusions.

What if I received the wrong item?

If you received the wrong item, contact Shoe Palace customer service immediately. They will provide instructions for returning the incorrect item and will cover the shipping costs.

Can I return items bought with a discount code?

Yes, items bought with a discount code can be returned. The refund will reflect the amount paid after the discount, not the original price.

Summary

Shoe Palace Return Policy is straightforward if you follow their guidelines. Always remember to keep your items in their original condition and packaging, and be aware of the restocking fees.

Whether you bought online or in-store, you have options to return or exchange your items easily.

If you have any questions, Shoe Palace’s customer service is there to help. By understanding these steps and conditions, you can handle returns smoothly and efficiently.

Happy shopping!

Shoe Palace Return Policy: Simplified

Overview of Shoe Palace Return Policy