Shoe Palace Return Policy: Simplified
The ultimate guide to Shoe Palace return policy: Hassle-free returns explained
Shoe Palace is a popular destination for sneakers, apparel, and streetwear lovers across the U.S. Whether you shopped online or in-store, you might be wondering how their return policy works.
Don’t worry—I’ve broken it all down in simple terms so you know exactly what to expect if you need to send something back.
Overview of Shoe Palace Return Policy
Here’s a snapshot of the most important details:
| Return Window | 30 days from purchase/shipment date |
|---|---|
| Item Condition | Unworn, unwashed, undamaged, original packaging |
| Restocking Fee | $6.99 per regular item; $15 per new release/limit one item |
| Free Returns? | Only if defective or wrong item sent |
| Exchanges? | Not offered |
| Original Shipping Refund? | No |
How Long Do You Have to Return?
You have 30 days to return your online purchase to Shoe Palace. This 30-day window starts from the date of purchase or the shipment date. If your return arrives after 30 days, they won’t accept it and will send it back to you.
Tip: Try to send your return within 20 days to allow time for shipping!
What Condition Does the Item Need To Be In?
To qualify for a return, your item must be:
- Unworn (so no trying them outside!)
- Unwashed
- Undamaged
- In the original packaging (this includes the shoe box for sneakers—don’t tape it directly or it might get rejected!)
If the packaging is damaged, your return might not be approved. So be sure to pack it carefully inside another box.
Is There a Restocking Fee?
Yes. Shoe Palace charges a restocking fee for all returns:
- $6.99 per item for regular items.
- $15 per item for “New Release” or “Limit One Per Customer” products.
Keep this fee in mind because it will be deducted from your refund.
And remember: original shipping costs are not refundable.
Can You Exchange an Item?
Unfortunately, Shoe Palace does not offer exchanges as of February 2025. If you need a different size or color, you’ll need to return your original order (following their return policy) and place a new order separately.
How Do You Return an Online Order?
Here’s what you need to do:
- Print the Returns & Exchanges Form from the Shoe Palace website.
- Fill out the form completely.
- Pack your item securely, including the filled-out Returns Form.
- Ship return to:
Shoe Palace Corporation
Attn: SP Online Returns Processing
745 Jarvis Drive
Morgan Hill, CA 95037
Important: You are responsible for the shipping cost unless Shoe Palace sent you the wrong item or a defective product.
They recommend using a tracked shipping method so you can confirm they received it.
In-Store Returns
If you purchased your items directly from a Shoe Palace retail store, returns and exchanges must be completed in-store following the store’s policies and procedures. Please note that:
- Items must be returned within 30 days of the purchase date.
- Returns received more than 30 days after the date of shipment will not be accepted and will be returned to the sender.
- Bring your item in its original, unworn condition along with the original receipt or proof of purchase.
- Store associates will inspect your item to ensure it meets the return criteria before processing your return or exchange.
What If You Got the Wrong or a Defective Item?
If your order arrives incorrect or damaged, you have 10 business days from receiving it to contact Customer Service. Here’s what to do:
- Email customerservice@shoepalace.com.
- Include clear photos showing the issue.
- They will send you a prepaid return label if approved.
Only in these situations will Shoe Palace cover the return shipping cost.
How Long Does It Take to Get a Refund?
Once they receive your return at their warehouse, it takes 8-10 business days to process. You’ll get an email confirmation when your refund is issued.
Refunds are sent to your original payment method. For credit card refunds, it may take 1-2 billing cycles to show up on your statement.
During busy holiday seasons, processing times may take a bit longer.
Can You Cancel or Change an Order?
Shoe Palace tries to ship orders quickly. If you want to cancel, contact customer service as soon as possible. However:
- Cancellations aren’t guaranteed because of their automated shipping system.
- There is a $15 cancellation fee if they can cancel it in time.
They can’t make major changes after an order is placed, but they may be able to update a shipping address if you act fast.
How to Contact Shoe Palace for Help
If you need assistance with your return or any other order issue, here’s how to reach them:
- Email: customerservice@shoepalace.com
- Phone: +1 (888) 772-5223
- Mail:
Shoe Palace Corporation
745 Jarvis Drive
Morgan Hill, CA 95037You can also submit a contact form through their website: Shoe Palace Contact Us
For any further information related to returns, you may visit Shoe Palace website.
Common Questions
Final Thoughts
Returning something to Shoe Palace isn’t too complicated, but there are a few important rules to follow—especially around restocking fees and deadlines. By planning ahead and keeping items in perfect condition, you can avoid surprises and get your refund processed faster.
Have you ever had to return an item to Shoe Palace? Feel free to share your experience in the comments!
Happy shopping!
