Sally’s Return Policy: Simplified

Sally Beauty is a well-known retailer offering beauty supplies for both professionals and everyday shoppers. Whether you’re buying hair color, skincare, or styling tools, knowing how to return something if it doesn’t work out is important.

I’ve broken down everything you need to know about Sally’s return policy in the easiest way possible—no confusing fine print, just the facts.

Sally’s Return Policy at a Glance

Here’s a handy table that sums up the most important return rules:

Returning Items to a Sally Beauty Store

If you bought something in-store or online and want to return it to a Sally Beauty store, it’s pretty simple.

What You’ll Need:

• The original receipt or packing slip.
• The product, either unused or lightly used.

What Happens Next:

• If you return it within 30 days and have your receipt, you’ll get a full refund to your original payment method.
• If you don’t have a receipt, Sally will offer store credit for the lowest price the item was sold for in the past 60 days.
• Your return will be processed at the register, and you’ll either get your refund or store credit right away.

Tip: You can return items from online orders to any Sally Beauty store nationwide. This might save you return shipping time and cost.

Returning Online Orders by Mail

If you purchased from sallybeauty.com, you can return by mail within 30 days of delivery.

How to Do It:

1. Go to the return link provided on Sally’s website.
2. Order Details: Fill your Order Number and Zip Code as shown in the screenshot below

3. Use the return label from your package or print the one which you got from this link.
4. Pack the item safely with the packing slip.
5. Drop it off with the specified shipping carrier.
6. Keep your tracking number until your refund is done.

Important:

• Refunds take 5–7 business days after delivery to the warehouse.
• Refund goes to original payment method
• Return shipping is only refunded if there’s an error or damage on Sally’s end.

Pro Tip: Always hold on to your tracking number until your refund is processed. It’s your proof the package made it back.

What If You Don’t Have a Receipt?

Sally Beauty will still let you return your item—but with a few limitations.

Here’s what happens:

• Without a receipt, your refund will be given as a Sally Beauty gift card.
• The refund amount will be based on the lowest price the item has sold for in the last 60 days.

Heads-Up: If you originally paid with a gift card, your refund will also be put on a new gift card.

Items That Cannot Be Returned

Some things at Sally Beauty are final sale, no matter what.

These items are non-returnable:

• Clearance merchandise
• Any items marked as “Final Sale”

If you’re unsure whether something is final sale, check the receipt or online product page before buying.

How Refunds Are Issued

Depending on how you paid and how you return the item, here’s how Sally will give you your money back:

Shipping charges won’t be refunded unless the issue was Sally’s fault (like a wrong item or defective product).

Special Return Rules (Read Before You Return)

Sally Beauty has several product-specific exceptions you need to know about:

Electrical Items & Shears

• Return to fulfillment center: within 30 days
• Return to store: within 60 days
• Must include receipt
• After 60 days: Check manufacturer warranty info here

Clippers and Trimmers

• Final Sale
• Can only be returned in-store, unused, in original packaging, with receipt, and within 60 days

Furniture and Salon Equipment

• Can’t be returned without prior approval
• Call 1-800-444-7712 to arrange
• May include a 20% restocking fee

Non-Returnable Hygiene Items

These cannot be returned, even if unopened:

• Hair Extensions
• Body Jewelry
• Piercing Implements
• Fashion Earrings
• Clipper Blades and other Blades

Promotional/Free Items

• If your item came with a free gift or was part of a promotion:
  • You must return both the main item and the free gift
  • Free/promotional items can’t be returned on their own

Klarna & PayPal Orders

• These must be returned by mail to the fulfillment center
• Cannot be returned to stores

What If the item is Defective?

If your item is defective, Sally offers help even beyond the regular return window.

• Within 60 days: Return to store or mail it in (see regular instructions above)
• After 60 days: Use the manufacturer warranty. Bring your receipt, invoice, or bank statement to a local store for help.

They’ll only replace items that are genuinely defective. If it works fine, it’ll be returned to you.

Canada Shoppers

Live in Canada? Your return process is different.

• Call 1-866-234-9442
• Customer service will assist with your return

How to Contact Sally Beauty for Help

If you need help with your return, here’s how to reach Sally’s customer support:

By Phone

• Call 1-866-234-9442
• Available during regular business hours

Online Chat

• Visit sallybeauty.com
• Click on the Chat option in the footer or Help section

Common Questions

Final Thoughts

ally Beauty’s return policy offers flexibility—but it’s packed with rules you don’t want to miss. The 60-day window for in-store returns is generous, and even gently used products are eligible. But strict rules apply to clippers, trimmers, hygiene items, and Klarna/PayPal purchases.

Return smart: keep receipts, double-check product types, and always go through the right return method. Got questions? Sally’s customer service and local stores are there to help.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Sally’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Sally’s Customer Service directly is the best resource.