Sephora Return Policy: Simplified
Sephora is a popular beauty and skincare retailer that aims to make returns and exchanges simple for customers. In this detailed guide, we’ll break down Sephora return policy, explaining everything you need to know, step by step. Whether you bought online or in-store, this guide will help you understand how to handle returns, refunds, and exchanges.
Key Points About Sephora Return Policy
- Return Window:
- Within 30 Days: Full refund to the original payment method.
- 31–60 Days: Refund as store credit or online credit (depending on how the return is processed).
- Condition of Products:
- New or gently used items can be returned.
- Proof of Purchase:
- Required for all returns.
- Where You Can Return Items:
- Items can be returned to Sephora stores or by mail, except for purchases from specific locations like Sephora at Kohl’s or Sephora at Hearst.
Detailed Breakdown of Sephora Returns Policy
Return Window and Refund Options
Sephora offers flexibility in its return policy, with options depending on when the return is made:
- Within 30 Days:
- Refund to the original payment method (credit card, PayPal, Klarna, etc.).
- 31–60 Days:
- Refund as store credit if returned in-store.
- Refund as online credit if returned by mail.
- Beyond 60 Days:
- Returns are not accepted.
Conditions for Returns
- New or Gently Used Products:
- Only items that are new or gently used are eligible for returns.
- Receipts and Proof of Purchase:
- You’ll need a receipt, packing slip, or order confirmation email to complete a return.
How to Return Items
Sephora provides two main ways to return products:
In-Store Returns
- Take the product to any Sephora store within 60 days.
- Bring proof of purchase, such as:
- Original receipt
- Packing slip
- Order confirmation email
- Refund options depend on the time frame and payment method.
Returns by Mail
- Visit Sephora’s return portal to start the return process.
- Enter the Order Number and Zip Code as shown in the below screenshot
- Print a prepaid return label or get a FedEx mobile return code.
- Pack the item securely in the original or another sturdy box.
- Drop off the package at a FedEx location.
Refunds for mail returns take up to 30 days to process.
Special Cases
Online Purchases and Third-Party Marketplaces
- Products bought on Sephora.com or platforms like Instagram, Google, or YouTube can be returned in-store or by mail.
- Purchases made through third-party delivery services (e.g., Instacart, DoorDash) must follow the specific marketplace’s return policies.
Sephora at Kohl’s
- Items bought from Sephora at Kohl’s cannot be returned to regular Sephora stores or via mail.
- These must be returned to a Kohl’s location.
Sephora at Hearst
- Purchases from the Hearst shops (e.g., Cosmopolitan Shop, Men’s Health Shop) can only be returned to the respective store of purchase within 30 days.
Gift Returns
- Gifts can be returned for a store credit or exchange.
- Bring a gift receipt or other proof of purchase.
Exceptions to the Return Policy
- Final Sale Items:
- Some items, such as gift cards and select intimate care products, cannot be returned.
- Damaged or Missing Items:
- Items purchased through parcel forwarding companies or those marked as final sale are not eligible for returns.
- Beauty Insider Points:
- Points earned from a refunded purchase will be deducted from your account.
Refund Methods
The way you get your money back depends on how you paid for your purchase:
| Payment Method | Refund Within 30 Days | Refund Within 31-60 Days |
|---|---|---|
| Credit/Debit Card | Back to original card | Store credit for in-store use only |
| PayPal | Back to PayPal account | Store credit for in-store use only |
| Klarna/Afterpay | Refund to Klarna/Afterpay account | Store credit for in-store use only |
| Sephora Gift Card | Store credit | Store credit for in-store use only |
Contact Us
If you need assistance with your Sephora purchase or return, here’s how you can get in touch:
Chat with Us
- Available:
- Monday to Friday: 5 AM – 9 PM PT
- Saturday to Sunday: 6 AM – 9 PM PT
Call Us
- Phone: 1-877-SEPHORA (1-877-737-4672) (U.S. or Canada)
- Availability:
- Monday to Friday: 5 AM – 9 PM PT
- Saturday to Sunday: 6 AM – 9 PM PT
For Deaf and Hard-of-Hearing Customers
- TTY services are available. Visit Sephora’s Accessibility page for more details.
Feel free to reach out for any questions or support related to returns, exchanges, or other Sephora services. The team is ready to help!
If you have any more questions about the returns, you can visit Sephora return policy on their website.
Frequently Asked Questions (FAQs)
Summary
Sephora return policy is customer-friendly and offers flexibility. By understanding the rules for in-store and online purchases, you can easily handle returns or exchanges. Whether it’s a holiday purchase or a regular one, Sephora ensures a smooth process, so you can shop confidently.
