Dr. Martens Return Policy: The Ultimate Guide for Easy Returns (Online & In-Store)
Dr. Martens return policy explained! Learn how to return boots, get a refund, and avoid fees. Read our simple guide before you start!
Dr. Martens is a popular footwear brand known for its durable and stylish boots, shoes, and accessories. If you need to return a product, it’s important to understand Dr. Martens return policy to ensure a smooth process.
Quick Overview of Dr. Martens’ Return Policy
| Feature | Details |
|---|---|
| Return Window | 30 days from order date |
| Return Condition | Items must be unworn, in original packaging with tags attached |
| Refund Processing Time | 5-7 business days after receiving return |
| Return Shipping Fee | $7 if using Dr. Martens’ prepaid label |
| Exchanges | Not available; place a new order instead |
| In-Store Returns | Not accepted for online orders |
| International Returns | Buyer covers shipping costs |
| Damaged/Defective Items | Contact customer service before returning |
| Gift Returns | Possible, with details of the original order |
Return Conditions
Dr. Martens has strict conditions for returning products:
- Items must be unworn and in sellable condition.
- Footwear and accessories must have all original packaging and tags.
- Shoes should be tried indoors to avoid scuff marks.
- Returns should be packaged securely to prevent damage.
- If an item is returned in unsellable condition, it may be sent back to you.
Important Notes
- Dr. Martens is not responsible for items returned by mistake.
- Customers should keep proof of postage until the return is confirmed.
How to Return an Order
Online Returns
Dr. Martens allows customers to return items through their online return portal.
Steps to Return an Item Online:
- Start the return: Visit the Dr. Martens return page and follow the instructions.
- Print the return label: A prepaid UPS return label will be provided.
- Pack the item securely: Make sure it’s in its original packaging.
- Drop off the package: Take it to the nearest UPS location.
⚠️ $7 will be deducted from your refund if you use Dr. Martens’ prepaid label.
In-Store Returns
- Online purchases cannot be returned to physical stores.
- All online orders must be returned using the online process.
International Returns
- Customers who placed orders through Dr. Martens’ international partner Global-E must return items through the designated return portal.
- The buyer covers return shipping costs, which vary by weight and country.
- Refunds are processed once the return is received and may take 7-10 business days.
Processing and Refund Time
- Once Doc Martens receives your return, it takes about 5-7 business days to process.
- Refunds are issued to the original payment method.
- Processing times may extend up to 10 business days depending on volume.
Exchanges
Dr. Martens does not offer direct exchanges. If you need a different size or style, follow these steps:
- Return the unwanted item for a refund.
- Place a new order for the preferred size or style.
Returning Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, contact customer service first before returning.
- Email: support@drmartens.com
- Phone: 1-800-810-6673
- Provide your order number and a photo of the issue.
- Customer service will guide you through the return process without the standard $7 return fee.
Gift Returns
If you purchased a gift that the recipient doesn’t like, they can contact Dr. Martens’ support team.
- They will need details from the original order.
- Dr. Martens may offer a gift card instead of a refund.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Summary
Dr. Martens’ return policy is straightforward, but there are important conditions to follow. Make sure your items are unworn, return them within 30 days, and use the correct return process for smooth processing.
