Article Return Policy: Simplified

Article is a modern furniture company known for its clean design and quality craftsmanship. But what if something doesn’t quite work out after delivery? Whether it’s a couch that doesn’t fit your space or a chair that’s not your style, Article offers a flexible return policy—and I’m here to break it all down for you.

Article Return Policy Overview

Here’s a simple summary to help you understand what to expect if you’re thinking about a return or exchange:

30-Day Satisfaction Guarantee

Article gives you 30 days to try out your furniture. If something isn’t working for your space, you can return it—no questions asked. Just make sure the item is in as-new condition and ideally still has the original packaging.

This 30-day window starts on the day you receive your furniture, not the day you place the order. So don’t worry if your sofa takes a bit to arrive—your return clock starts at delivery.

Returning an Item: What You Should Know

If you decide to return your piece, here’s what happens:

• You have 30 days from delivery.
• The furniture needs to be in “as-new” shape—not scratched, stained, or damaged.
• You should hang onto the original packaging to help avoid repackaging fees.
• There’s a return shipping fee:
  • $49 for most larger pieces.
  • $19 for some smaller items.
• If you’re outside the standard delivery area, the return shipping fee equals the original shipping cost.

Once your item gets back to Article’s warehouse, their team checks to make sure it’s still in sellable condition. If it is, you’ll get a refund minus any applicable fees (shipping + repackaging if needed).

Note: If your return is due to a defect or damage covered by their warranty, contact Article first—they may waive return fees.

How to Return an Item to Article

Here’s how to initiate and complete your return step-by-step:

1. Start Your Return
   Visit Article’s Returns Help Page or contact customer support via this form, live chat, or phone.
2. Provide Order Details
   Be ready to share your order number, the item(s) you want to return, and the reason for the return.
3. Prepare the Item for Pickup
   • Repack the item in its original packaging, if you have it.
   • If not, Article may apply a repackaging fee.
4. Schedule a Pickup
   Article will coordinate the return pickup with you. The date and time may vary based on your location.
5. Item Inspection and Refund
   Once they receive your item and confirm it’s in as-new condition, Article will issue your refund minus any return and repackaging fees.

Tip: Want to make things faster? Take a few photos of the item’s condition before return—just in case.

Easy Exchanges (And Yes, the First One’s Free)

Want to swap your piece for something else instead of returning it? Article’s exchange policy is simple and pretty generous:

• You can exchange any product within 30 days of delivery.
• The first exchange is free (shipping included), as long as you’re in Article’s standard delivery area.
• If you exchange the same item more than once, you’ll be responsible for both forward and return shipping fees.

What Happens with Price Differences?

• If your new item costs less, Article refunds the difference to your original payment method.
• If it costs more, you’ll just pay the difference—easy.

Heads up: Free exchanges don’t apply outside the standard delivery area. Contact Article to get an estimate if you’re not sure.

Returning Custom and Made-to-Order Furniture

Yes, you can return customized furniture too! That’s rare for most brands, but Article lets you return or exchange made-to-order upholstery pieces within the same 30-day window.

Just remember:

• These items often take longer to arrive due to extended production and shipping times.
• You’ll still be on the hook for return shipping and repackaging fees, just like regular items.

What’s Not Covered Under the Standard Return Policy

Here are a few things to keep in mind that fall outside Article’s regular return policy:

1. Leesa® Mattresses
   These are third-party products. For returns or exchanges, check Article’s dedicated Leesa help page.
2. Trade Program Orders
   If you’re part of Article’s Trade Program, your return and exchange terms may be different. You’ll need to check with your account manager for details.

What If the Item Arrives Damaged?

If your furniture arrives damaged or has a defect, Article recommends the following steps:

1. Take clear photos of the item from different angles.
2. If the box is damaged, take photos of that too.
3. If the issue isn’t easy to photograph, record a short video.
4. Contact Article through phone, live chat, or message (details below).

If the issue is covered by their one-year warranty, they’ll take care of it—whether that means repairs, replacement parts, or even a new item.

Warranty Coverage Basics

Article offers a one-year manufacturer’s warranty. It covers defects in materials and craftsmanship from the date of delivery.

What’s covered:

• Factory defects
• Workmanship issues
• Replacement parts or repairs when needed

What’s not covered:

• Damage from accidents or misuse
• Wear and tear
• Items used for commercial purposes
• Resold furniture (warranty is non-transferable)

How to Contact Article for Help

Need to return an item, start an exchange, or ask about a damaged delivery? Here’s how to get in touch:

Call

• +1-888-746-3455
• Mon–Fri: 7 PM – 6 AM (GMT+5:30)
• Sat–Sun: 8 PM – 6 AM (GMT+5:30)

Live Chat

Available via their website: Start a chat

Message Them

You can also send a message and expect a reply within 2 days:
Send a message

For more details, visit Article’s Help Center.

If you have any more questions about the returns, you can visit the return policy on their website.

Common Questions

Final Thoughts

Article’s return policy is pretty shopper-friendly—especially for a furniture brand. The 30-day window gives you plenty of time to decide, and the first exchange being free is a nice touch. Just make sure your furniture is in great shape and hang onto that packaging. And if you’re dealing with a defect or delivery issue, Article’s warranty and customer support team seem ready to help.

Got a piece that isn’t quite right? Now you know exactly what to do.