Article Return Policy: Simplified
Article return policy made easy! Read our informative guide to understand how to return or exchange your furniture without stress
Shopping for furniture should be exciting and stress-free. But what if your new couch doesn’t fit your space or the chair isn’t as comfy as you expected? Article offers a 30-day return policy to help you shop with confidence.
This article will explain everything you need to know about returning, exchanging, or getting a refund for your Article furniture.
Quick Overview: Article Return Policy
The table below summarizes Article furniture return and exchange policy at a glance.
| Policy Aspect | Details |
|---|---|
| Return Window | 30 days from the delivery date. |
| Condition Required | Must be in “as-new” condition with original packaging. |
| Return Shipping Fee | $49 for standard service areas; $19 for smaller items. |
| Exchanges | Free for the first exchange within 30 days. |
| Multiple Exchanges | Second exchange requires paying shipping fees. |
| Refund Process | Refund issued after inspection, minus fees. |
| Custom Orders | Returnable within 30 days. |
| Warranty | 1-year manufacturer’s warranty on defects. |
| Trade Orders | Different policies may apply. Contact Article directly. |
30-Day Satisfaction Guarantee
Article allows you to return any item within 30 days if it doesn’t suit your space. However, the item must be in its original condition and packaging. This policy applies to most products, except for specific third-party items like Leesa® mattresses, which have their own return rules.
Free Exchanges
If you want to exchange an item instead of returning it, Article offers free exchanges within 30 days. Here’s how it works:
- Your first exchange is free if you’re within Article’s standard delivery area.
- If you exchange the same item again, you must cover the return and new shipping fees.
- If the new item costs less, Article refunds the difference.
- If the new item costs more, you will need to pay the extra amount.
- Free exchanges do not apply to locations outside the standard delivery area.
For trade program members, different exchange policies may apply. Contact your account manager for details.
How to Return an Item
1. Check the Condition
Make sure your item is in as-new condition and that you still have the original packaging.
2. Contact Article
Reach out to Article’s customer service through:
- Phone: +1-888-746-3455
- Live Chat: Available on the Article website
- Message: Expect a reply within 2 days
3. Pay the Return Shipping Fee
- $49 for larger items (standard service areas)
- $19 for smaller items
- For areas outside the standard service area, you must pay the original shipping cost again.
4. Return Processing
- Once Article receives your return, they inspect the item.
- If the item meets return conditions, you’ll get a refund minus any applicable fees.
- Refunds go back to your original payment method.
Warranty: What’s Covered?
Article provides a one-year manufacturer’s warranty that covers defects in materials or workmanship. If your furniture has a problem, follow these steps:
- Take Photos – Show the issue clearly from different angles.
- Include Box Photos – If the box was damaged during shipping, take pictures of it too.
- Submit a Claim – Contact Article with your photos.
- Resolution – If the defect is confirmed, Article will provide replacement parts, repair services, or a full replacement if necessary.
What’s Not Covered?
- Normal wear and tear
- Accidental damage, misuse, or modifications
- Items used for commercial purposes
- Warranty is non-transferable (only valid for the original buyer)
Custom Orders & Made-to-Order Items
Article offers made-to-order upholstery options for some furniture pieces. Unlike many companies, Article allows returns on these custom items within 30 days of delivery.
However, since these items are made just for you, their shipping time may be longer than standard stock items.
Damage After Delivery
If your furniture is damaged after delivery, Article’s manufacturer’s warranty will not cover it. However, they do offer cleaning, care, and repair tips. Check the Design Resources page on their website for material-specific care instructions.
Contact Article
Need help with a return, exchange, or warranty issue? Here’s how to reach Article:
- Phone: +1-888-746-3455
- Mon-Fri: 7 PM – 6 AM (GMT+5:30)
- Sat-Sun: 8 PM – 6 AM (GMT+5:30)
- Live Chat: Available on the Article website
- Message: Expect a response within 2 days
For more details, visit Article’s Help Center.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
Understanding Article return policy helps you shop with confidence. You have 30 days to decide if your new furniture is right for you, with free exchanges for the first exchange, and easy return options. Their warranty ensures you are covered for any defects.
Enjoy your shopping experience with peace of mind knowing Article has got you covered!
