Birkenstock Return Policy: Simplified

Birkenstock is known for its iconic cork sandals and comfort-first footwear. Whether you’re new to the brand or a long-time fan, sometimes things just don’t fit right—or maybe you changed your mind. No worries! I’ve read through Birkenstock return policy (so you don’t have to) and broke it down in simple, shopper-friendly language.

Let’s make your return or exchange stress-free.

Birkenstock Return Policy Overview

Returning a Birkenstock Online Order: The Essentials

Only items bought from Birkenstock.com/us can be returned through their online return system. You can’t take your online order to a Birkenstock retail store or an authorized retailer. It must go through the official return portal.It must go through the official return portal.

Step-by-Step Return Instructions:

1. Go to the Returns Portal: birkenstock.com/us/returns
2. Enter Your Info: Provide your order number, email and billing postal Code to start your return. screenshot of the returns page is shared below

3. Print the Return Label: Once the system generates it, a PDF will pop up.
4. Pack Carefully:
   • Include all original packaging.
   • Don’t write on or damage the box—it must be clean and undamaged.
5. Ship It: Drop it off using the instructions on your label.
6. Wait for Refund: They’ll inspect your item, then refund the cost of the item and any sales tax. Shipping charges from your original order aren’t refunded.

Refund Time: It usually takes 2–3 weeks after they get your return for the refund to show up.

Can You Return Anything?

Not quite. Some items are final sale.

Non-Returnable Items:

• “Last Chance” items: Anything discounted 40% or more is final sale. That means no returns, no exchanges—so double-check your size before you buy.
• Damaged packaging: If you send something back in a beat-up or marked box, your return might be rejected.
• Wrong item: Accidentally returned something that’s not a Birkenstock? Call them ASAP. They might help you recover it, but they aren’t responsible for non-Birkenstock items sent by mistake.

Exchanges: Quick and Free!

Good news: Exchanges are free within the same 30-day window.

Here’s how it works:

How to Start an Exchange:

1. Contact Customer Service:
   • 📞 Call: 844-505-4055
   • 📧 Email: info@support.birkenstockusa.com
2. Return Your Item: You’ll still need to send it back in original condition and packaging.
3. Wait: Exchanges can take about 2–3 weeks total, including shipping.

Can I Switch Styles or Widths?

• Different Width? Yes! Just let Customer Service know.
• Different Style? Not directly. You’ll need to return the item for a refund and place a new order online.

Special Case: Skin Care Products

Did you know Birkenstock sells skincare too? You can return skin care items for free within 30 days. No hidden conditions.

What If You Bought It In-Store?

If you purchased from a Birkenstock retail store, you must return it to that exact store. Here are some store contacts for reference:

What If You Bought from Another Retailer?

You’ll need to follow that retailer’s return policy, not Birkenstock’s. This includes online stores like Amazon or Zappos. If it didn’t come from Birkenstock.com/us, Birkenstock can’t take it back.

Payment Methods & Return Compatibility

You can return items regardless of which payment method you used. Birkenstock accepts:

• Credit Cards (Visa, MasterCard, AmEx, Discover)
• PayPal
• Apple Pay
• Google Pay
• Afterpay

Afterpay Note: You can still return Afterpay purchases. Don’t return them to Afterpay—use the standard Birkenstock process. Afterpay will be notified and adjust your payments or refund accordingly.

Refunds: What to Expect and When

Once Birkenstock receives your return, they don’t just toss it on a shelf and hit “refund.” First, they inspect the item to make sure it meets return requirements:

• Still in original, unworn condition?
• Packaged properly and not damaged?
• Not a final sale item?

If everything checks out, they’ll issue your refund.

How You’ll Be Refunded

Your refund will go back to your original payment method. That means:

• If you used a credit card, it’ll go back on that card.
• If you paid via PayPal, Apple Pay, Google Pay, or Afterpay, the refund goes there.

Note: If you used Afterpay, your payments will either stop or be adjusted. Afterpay will handle that part once they’re notified by Birkenstock.

How Long Does It Take?

Birkenstock says to allow 2 to 3 weeks for your refund to be processed after they receive and inspect your return.

So here’s the full timeline:

1. You send the return.
2. They receive and inspect it.
3. If approved, the refund is issued.
4. You’ll see it on your statement within 2–3 weeks.

What’s Not Refunded

• Shipping fees from your original order are not refundable.
• Only the cost of the item(s) and any sales tax will be credited back.

How to Contact Them for Help

Need help with a return or exchange? Here’s how to get in touch:

• Phone: Call toll-free at (844) 505-4055
  • Hours: Monday to Friday, 9 AM to 9 PM EST
• Email: Send your inquiries to info@support.birkenstockusa.com

Common Questions

Summary

Birkenstock keeps things fairly straightforward. Just remember: 30 days, original condition, and no returns on steeply discounted items. Stick to that and you’re golden.

Got any issues? Reach out—they’re actually pretty friendly. Now go ahead, shop those comfy sandals worry-free!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Birkenstock website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Birkenstock Customer Service directly is the best resource.