Ulta Beauty Return Policy: Simplified
Learn everything about Ulta Beauty return policy, including time limits, refund options, and step-by-step return instructions in this simple guide
Ulta Beauty is a popular beauty retailer offering makeup, skincare, haircare, and salon services across the United States.
Shopping for beauty products can be exciting, but sometimes, you may need to return an item. Ulta has a return policy that makes it easy for customers to return products they are not satisfied with. This article will explain everything you need to know about Ulta Beauty return policy in a simple and clear way.
Overview Of Ulta Beauty Return Policy
| Return Type | Details |
|---|---|
| Standard Return Window | 30 days for a full refund to the original form of payment. 31-60 days for store credit. |
| Proof of Purchase Required? | Yes, unless Ulta can verify the purchase in their system. |
| Return Method | In-store or by mail (for Ulta.com purchases). |
| Refund Method | Original payment method (within 30 days) or store credit (31-60 days). |
| Exceptions | Gift cards, wigs, hair extensions, and intimate wellness devices cannot be returned. |
| ID Requirement | A government-issued ID may be required for returns. |
| Return Limitations | Ulta can limit returns if they suspect misuse, like frequent returns or fraudulent activity. |
How to Return Products to Ulta Beauty
Ulta Beauty offers two main ways to return products: in-store returns and mail returns for online orders.
1. In-Store Returns
- Bring the product and the receipt or proof of purchase to any Ulta Beauty store.
- If the purchase was made with a credit card, debit card, or gift card, refunds will be processed accordingly.
- If the purchase cannot be verified, a return may not be accepted.
Important:
- Items bought from Ulta Beauty at Target locations cannot be returned at Ulta Beauty stores. Check Target’s return policy instead.
- Products bought via DoorDash or Instacart can be returned in-store within 60 days for store credit.
2. Online (Ulta.com) Returns
- You can return online purchases either in-store or by mail.
- Shipping fees for original orders are not refundable.
How to Return Online Orders In-Store:
- Bring the product, original order confirmation email, or packing slip.
- Original payment method will be refunded if returned within 30 days.
How to Return Online Orders by Mail:
- You must cover shipping costs.
- Use the original packaging if possible.
- Place the return label on the package and include the packing slip.
- Ship the return to:
Ulta.com Return Center
925 Belle Lane
Bolingbrook, IL 60490 - Refunds are processed within 30 business days after receiving the return.
- Refunds may take 7-10 days to appear in your account after approval.
Important:
- Exchanges cannot be done by mail. If you want an exchange, visit an Ulta store.
- Returns made after 60 days will not be refunded and will be sent back to you.
Refund Policy and Restrictions
- PayPal, Afterpay, and other online payment service purchases will be refunded to a credit or debit card, or issued as store credit for in-store returns.
- If the original payment was made using an Ulta Beauty gift card, the refund will be issued as a new Ulta Beauty gift card.
- Gift receipt returns can be exchanged or returned within 60 days for store credit only.
- Coupons, special offers, and Ulta Beauty Rewards points used for the purchase will not be refunded.
- Gift cards cannot be returned.
- A service fee applies for any bounced checks, with a 10-day waiting period for these returns.
- Some items cannot be returned, including:
- Wigs and hair extensions bought at Ulta Beauty salons.
- Intimate wellness devices.
Special Rules for Marketplace Purchases
- DoorDash or Instacart:
- Returns must be made in an Ulta Beauty store within 60 days.
- Refunds are issued as a merchandise credit for in-store use.
- Ulta Beauty at Target:
- Items bought at Ulta Beauty in Target cannot be returned to regular Ulta stores or vice versa.
- Check Target’s return policy for these items.
Ulta Beauty Rewards™ and Returns
- Points Adjustments:
- If you earned points on a returned item, those points will be deducted.
- If you redeemed points for the purchase, they’ll be added back.
- For partial returns, points will be adjusted proportionately.
Salon Services
- If you’re unhappy with a salon service, contact the store manager within 7 days of the service date.
How to Contact Ulta Beauty
If you have questions about returns, you can contact Ulta Beauty:
- Email: Submit a request on their website
- Text: 309-650-8582
- Call: 1-866-983-8582 (7 AM – 11 PM CT, 7 days a week)
- Live Chat: Available on the Ulta Beauty website
If you have any more questions about the returns, you can visit Ulta Beauty return policy on their website.
FAQs
Final Thoughts
Ulta return policy is customer-friendly, allowing returns within 30 days for a refund and 60 days for store credit. However, some exceptions apply, like wigs, hair extensions, and intimate wellness devices. Knowing the details of the policy will help you return products smoothly and get the right refund or exchange.
If you have any questions, feel free to reach out to Ulta Beauty’s customer service!
Note: This return policy is effective for purchases made on or after November 3, 2024. Always check Ulta Beauty’s website for the most updated policy information.
