Ulta Beauty Return Policy: Simplified

Ulta Beauty has a clear return policy to make shopping stress-free for everyone. If you need to return something you bought from Ulta, this guide will explain everything step by step in simple terms.

Overview Of Ulta Beauty Return Policy

• Time Limit:
  • You can return most products within 30 days for a full refund to your original payment method.
  • If it’s been 31–60 days, you’ll get a merchandise credit instead of a refund.
  • After 60 days, returns are not accepted.
• Condition of Products:
  • Items should be new or gently used and include all original parts.
• Proof of Purchase:
  • You must show proof of purchase, like a receipt or order confirmation.
  • If Ulta can verify your purchase in their system, no receipt is needed.
• ID and Validation:
  • You may need to show a government-issued ID for returns.
  • Ulta can limit returns if they suspect misuse, like frequent returns or fraudulent activity.

Refund

• Original Payment:
  • Refunds go back to the same payment method you used.
  • If you paid with a gift card, your refund will be a new gift card.
• Special Rules for Online Payments:
  • If you used services like PayPal or AfterPay, refunds might go to your credit or debit card instead.
  • Returns in-store for these payments may result in a merchandise credit.
• Gift Receipts:
  • Returns with a gift receipt within 60 days can be exchanged or refunded as a merchandise credit.
• What’s Non-Refundable?
  • Gift cards.
  • Single-use coupons used during purchase.
  • Special offers or Ulta Beauty Rewards™ points applied at checkout.

What Can’t Be Returned?

• Wigs and Hair Extensions: Bought through Ulta Beauty salons.
• Intimate Wellness Devices: Due to hygiene reasons.

How to make returns

In-Store Returns

• Bring the item, proof of purchase, and original packaging to any Ulta Beauty store.
• Associates will assist you with the return process.

Ulta.com Purchases

1. Return In-Store:
   • Bring your order confirmation email or packing slip to a store with the product(s).
   • Make sure to include original packaging.
   • You can also sign in to your ulta.com account to access your order details.
2. Return By Mail:
   • Use the same shipping box you received.
   • Add the return mailing label and include the packing slip.
   • Address it to:
     Ulta.com Return Center
     925 Belle Lane
     Bolingbrook, IL 60490
   • Note: You must cover shipping charges and use ground shipping for certain products, like aerosols.

Special Rules for Marketplace Purchases

• DoorDash or Instacart:
  • Returns must be made in an Ulta Beauty store within 60 days.
  • Refunds are issued as a merchandise credit for in-store use.
• Ulta Beauty at Target:
  • Items bought at Ulta Beauty in Target cannot be returned to regular Ulta stores or vice versa.
  • Check Target’s return policy for these items.

Ulta Beauty Rewards™ and Returns

• Points Adjustments:
  • If you earned points on a returned item, those points will be deducted.
  • If you redeemed points for the purchase, they’ll be added back.
  • For partial returns, points will be adjusted proportionately.

Salon Services

• If you’re unhappy with a salon service, contact the store manager within 7 days of the service date.

Tips for Smooth Returns

1. Always keep your receipt or order confirmation email.
2. Return products within 30 days for the easiest refund process.
3. Check the packaging and condition of the product before returning.

Contact Us

If you have any questions about Ulta Beauty’s return policy or need assistance, here’s how you can get in touch:

• Text Us
  • Send a text to 309-650-8582.
  • Note: Message and data rates may apply.
• Chat with a Specialist
  • Available from 7:00 AM to 11:00 PM CT, 7 days a week.
  • Chat now
• Call Us
  • Dial 1-866-983-8582 to speak with a representative.
  • Phone lines are open from 7:00 AM to 11:00 PM CT, 7 days a week.
• Email Us
  • Send an email with your questions or concerns. Ulta Beauty’s team would love to help!

Feel free to reach out anytime you need assistance!

If you have any more questions about the returns, you can visit Ulta Beauty return policy on their website.

FAQs

Summary

This guide covers all the important points of Ulta return policy. Follow the steps for an easy and hassle-free return experience!