Outcast Return Policy: As easy as 1-2-3
Struggling with returns? Our complete guide to Outcast return policy explains everything in easy-to-understand language
Outcast is known for its bold, trend-setting pieces that help you stand out. But if something doesn’t fit or feel right, don’t stress. I’ve gone through Outcast return policy in detail and simplified it into easy steps just for you.
Overview of Outcast Return Policy
Here’s a snapshot of the most important details:
| Feature | Details |
|---|---|
| Return Window | 30 days from delivery |
| Item Condition | Unworn, unwashed, with tags and hygiene stickers (if applicable) intact |
| Return Method | Online via Outcast Returns Portal |
| Are Returns Free? | No, return shipping is deducted from your store credit |
| Refund Method | Store credit only (no refunds) |
| Major Exclusions | Sale items, swimwear, lingerie, earrings, beauty products, hosiery |
| Return Processing Time | Up to 5 business days after they receive your parcel |
| Exchanges Available? | No direct exchanges offered |
How Long Do I Have to Return My Order?
You have 30 days from the delivery date to return your items. Outcast is firm on this, so it’s best not to wait.
Tip: Try on your items as soon as they arrive so you have plenty of time to decide.
What Can You Return to Outcast?
Returns are allowed for most full-priced items, but there are strict rules on item condition.
Returnable Items Must Be:
- Sent back within 30 days of delivery
- Unworn and unwashed
- In original condition with all tags still attached
- Shoes in original box/carton
- Free from perfume, stains, or makeup marks
- Swimwear and lingerie must have the hygiene strip still intact and be tried on over undergarments
Not Returnable (Unless Faulty)
- Items marked as SALE (including automatic discounts of 30% or more)
- Beauty tools or products
- Piercing jewelry (like earrings)
- Hosiery
- Any item returned without meeting the above condition requirements
- Final sale items cannot be returned
Outcast will not accept or process returns that fall outside these rules.
How to Make a Return with Outcast
Outcast makes returns simple using their online portal. Here’s the full process:
- Start your return at the Outcast Returns Portal.
- Enter the Order Number and Email as shown in the below screenshot
- Select the items you’d like to return and fill in the required details.
- Print your return label and ship the item back.
- Keep the tracking number! You’ll need it in case there’s an issue.
You cover the return shipping. The cost will be deducted from your store credit.
What Happens After You Send It Back?
Once your return reaches Outcast:
- It usually takes 3 business days to inspect it, but can take up to 5 business days.
- You’ll get an email once your return is approved.
- Approved returns get store credit—no expiration, and you don’t have to use it all at once.
Exchanges Aren’t Offered
Outcast does not process direct exchanges. If you need a different size or color, you’ll need to:
- Return your item for store credit.
- Use that credit to place a new order.
When Things Go Wrong: Faulty, Incorrect, or Damaged Orders
Faulty Items
If your item has a minor or major defect, email customerhappiness@outcast-clothing.com with photos and order details.
- For minor faults, they’ll offer a store credit or replacement.
- For major issues, you can choose between a replacement, store credit, or refund to your original payment method.
Got the Wrong Item?
If you received the wrong size, color, or product, contact the support team with photos and they’ll help you fix it.
Damaged in Transit?
Email within 24 hours of receiving your package with photos. Their team will guide you through the next steps.
How to Contact Them for Help
Need assistance? Here’s how to reach Outcast:
- Email: customerhappiness@outcast-clothing.com
- Returns Portal: outcast-us.loopreturns.com
- Contact Form: outcast-clothing.com/pages/contact
Make sure to include your order number in every message for faster support.
Pro Tips for Hassle-Free Returns
Want to make sure your return gets approved? Here are my personal expert tips:
- Try everything on right away. That 30-day clock starts the moment it hits your doorstep.
- Don’t remove tags or hygiene strips until you’re 100% sure you’ll keep the item.
- Pack your item securely. If it’s damaged on the way back, it may be rejected.
- Always use the return portal. Unregistered returns won’t be processed.
- Snap photos before mailing. It’s just smart to have a record.
Common Questions
Final Thoughts
Outcast keeps things clear: you’ve got 30 days to return most full-priced items for store credit. Stick to the return conditions, use the return portal, and you’ll be in good shape. Just remember—no refunds, no exchanges, and no wiggle room on sale or intimate items.
Thanks for reading, and happy shopping!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Outcast website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Outcast Customer Service directly is the best resource.
