Louis Vuitton Return Policy: Simplified

Louis Vuitton is one of the most recognized luxury fashion houses in the world, known for its iconic bags, sleek shoes, and timeless accessories.

But what happens if you need to return something? Whether you bought a gift that missed the mark or changed your mind about a purchase, I’ve broken down Louis Vuitton return policy into plain, simple steps so you know exactly what to expect.

Louis Vuitton Return Policy Overview

Here is a quick summary of its return and exchange policy:

What Can Be Returned and What Can’t

Louis Vuitton accepts returns or exchanges on most items within 30 days of purchase, as long as the product is:

• Unused and in perfect, sellable condition
• In its original packaging
• Accompanied by the original receipt, product certificates (if any), and any instruction leaflets

Items You Cannot Return or Exchange

Some items are final sale no exceptions:

• Personalized or engraved products (including hot-stamped or My LV Heritage items)
• Made-to-order pieces
• High jewelry and high-end watches
• Mask covers (for hygiene reasons)
• Items missing packaging, certificates, or in used/damaged condition

I always say: if you’re customizing something, be 100% sure before clicking “purchase” it’s yours for good.

How to Return or Exchange Items Bought Online

You can return Louis Vuitton products bought online either by mail or in Louis Vuitton stores [except Saks, Neiman Marcus, Bloomingdale’s, & Nordstrom].

Steps for Returning Online Orders

1. Register Your Return
   • Log into your My LV account, or
   • Call Client Services at +1.866.VUITTON (866.884.8866)
2. Pack It Up
   • Use the original Louis Vuitton packaging
   • Include the original receipt
3. Label It
   • Use the pre-paid UPS label that came with your package
   • Cover any old labels and seal the box securely
4. Ship It
   • Drop it off at any UPS location or request pickup

Note:

• If you misplaced your return label, just call Client Services they’ll send you a new one.
• If you use a different carrier, Louis Vuitton is not responsible for lost packages, and shipping costs will not be reimbursed.

How to Exchange Items Online

Louis Vuitton lets you exchange online purchases in two ways:

Same Item, Different Size/Color

• Register the exchange via My LV account or call Client Services
• These are quick and easy swaps

Different Item Altogether?

• You must call Client Services for that kind of exchange

You can also exchange online purchases in Louis Vuitton freestanding stores, but not at:

• Saks
• Neiman Marcus
• Bloomingdale’s
• Macy’s
• Nordstrom

Additional Details

• Time Frame: Exchanges must generally be initiated within 30 days of receiving your item, and the product must be in perfect, saleable condition with original packaging and receipt.
• Personalized Items: Personalized or made-to-order items (such as hot-stamped or engraved products) are final sale and cannot be exchanged or returned.
• PayPal Purchases: If you paid using PayPal, exchanges and returns can only be processed online, not in-store.
• Inspection: All exchanges are subject to inspection by Louis Vuitton’s Quality Services before approval.

What About In-Store Purchases?

If you bought something at a Louis Vuitton boutique, here’s what you need to know:

• You can exchange or return it at any freestanding Louis Vuitton store, except in:
  • Brazil, China, Colombia, Dominican Republic, India, Jordan, Kazakhstan, South Korea, Lebanon, Mexico, Russia, Thailand, Taiwan, Turkey, Ukraine, and Vietnam
• Refunds are not available at department store locations
• Nordstrom stores don’t allow exchanges of any kind
• Department store purchases must be returned or exchanged at that exact department store chain, not Louis Vuitton stores

So if you bought it at Bloomingdale’s, head back there not to an LV boutique.

Returning or Exchanging a Gift

If you received a Louis Vuitton item as a gift, you can exchange or return it under the following conditions:

• You must have the original invoice or gift receipt.
• The item must be in perfect condition with its original packaging.
• Online gifts can be exchanged at a Louis Vuitton store (except Saks, Neiman Marcus, Bloomingdale’s, Macy’s, and Nordstrom).
• PayPal gift purchases can only be exchanged or refunded at the online store.

Note: If you exchange or return a gift, a label will appear in the purchaser’s My LV account.

Refund Policy

If you return a product, your refund will be issued in the original form of payment, currency, and country where the purchase was made.

Important Notes:

• Purchases made at department stores must be refunded at the same department store brand.
• PayPal purchases can only be refunded through the Louis Vuitton online store.
• Refunds are not available at department store locations for items purchased at Louis Vuitton boutiques.

Returns and Exchanges for Watches and Jewelry

Watches and jewelry may be returned or exchanged within 30 days of purchase if they are in perfect, saleable condition. The following must be included:

• Original packaging
• Instruction leaflet with warranty certificate
• Product certificates (such as COSC for watches or GIA for jewelry)
• Original sales receipt

Exclusions:
High watches, high jewelry, and personalized or made-to-order items are final sale and cannot be returned or exchanged.

Refund Method:
Refunds are issued in the original form of payment, currency, and country/region of purchase.

Note:
All returns and exchanges are subject to inspection by Louis Vuitton’s Quality Services. Missing any required documentation or packaging may result in denial of the return or exchange.

Repairs? Yes, They’ve Got That Too

Need a repair on something you bought or received as a gift?

• Visit a Louis Vuitton boutique
• Or start a repair request via the LV app, by phone, email, or even video call

Their artisans handle all repairs in LV’s own workshops. You’ll get a repair time estimate and cost upfront.

How to Contact Louis Vuitton for Help

If you’re ever stuck, here’s how to get in touch with Client Services:

Call

+1.866.VUITTON (866.884.8866)

• Monday–Friday: 9am–8pm CT
• Saturday & Sunday: 10am–7pm CT

Live Chat

Available during the same hours as phone support. Find the icon at the bottom-right corner of their site.

Email

You can send a message via their contact page.
They’ll reply within 24 hours.

Pro Tips for Hassle-Free Returns

Here are a few tried-and-true expert shopper tips based directly on the policy:

1. Always keep your packaging and receipt—they’re not just nice to have, they’re required.
2. Don’t customize unless you’re 100% sure. Personalized items can’t go back, period.
3. Check your store location. Not all stores can process returns—especially if it’s inside a department store.
4. Plan ahead for gifts. Gift returns show up on the gifter’s account, so if you’re aiming for surprise stealth mode… proceed carefully.
5. Use the prepaid label. It’s free and covered—why risk using your own shipping?

Common Quetsions

Final Thoughts

Louis Vuitton offers a straightforward return policy, but there are important details to remember. Make sure your item is in perfect condition, keep all receipts, and follow the proper steps for returns and exchanges. If you have any questions, contact Louis Vuitton’s customer service for help.

This guide ensures you have all the information you need for a hassle-free return or exchange with Louis Vuitton.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Louis Vuitton website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Louis Vuitton Customer Service directly is the best resource.