Kohls Return Policy: Simplified

Kohls has one of the most flexible return policies in retail, designed to make shopping stress-free. Whether you bought items online or in-store, you’ll find various options to return or exchange your items with ease. Let’s break down every detail of Kohls return policy to ensure you know exactly what to expect.

Key Highlights of Kohls Return Policy

Holiday Return Policy

The holiday season brings added flexibility for returns. Items purchased after November 1 qualify for extended returns until January 31. This policy applies to:

• Premium electronics.
• Watches.
• Sephora at Kohl’s beauty products.

How to Return Items

Returning In-Store Purchases

• Purchases made in-store must be returned at a Kohl’s location. Returns by mail for in-store purchases are not allowed.
• Visit the Customer Service counter to process your return.

Lost Receipt?

• Kohl’s may look up your purchase using your payment method or account details.
• If the purchase can’t be found, the return will be processed as a non-receipted return, and you’ll receive Kohl’s Merchandise Credit for the item’s lowest sale price in the last 13 weeks.
• A valid photo ID might be required.

Returning Kohl’s Online Purchases

Items purchased on Kohls.com can be returned at any Kohl’s store or by mail

In-Store Returns:

• Bring the item and the packing slip to any Kohl’s store.

Mail Returns: Follow these steps for mail returns:

• Click here to Print your packing slip.
• Enter the Order number, Zip Code and email address as shown in the below image

• Carefully pack the item with all tags and the completed return form. As shown in the below screenshot

• Send the package to the
  Return Center:
  3500 Salzman Road, Middletown, OH 45044-9401.

Important Notes:

• Kohl’s does not refund shipping charges.
• Return shipping costs must be covered by the customer.
• Kohl’s does not provide prepaid return shipping labels.

Returning Freight Items

Large items delivered by freight (e.g., furniture) cannot be returned at Kohl’s stores.

How to Return Freight Items:

• Follow the instructions on the packing slip labeled STOP.
• Shipping fees and surcharges are non-refundable.
• A 15% restocking fee will apply, except for defective items.

Returning Kohl’s Certified Partner Products

Kohl’s marketplace items can be returned to a Kohl’s store.

Steps for Marketplace Returns:

• Bring the original packing slip and product.
• Securely repackage the item with the return label attached.

Amazon Returns at Kohl’s

Kohl’s partners with Amazon to make returns convenient.

How It Works:

1. Start the return on Amazon’s Online Return Center and select the Kohl’s Dropoff option.
2. Amazon will issue a QR code, which can be accessed in your account or email.
3. Bring the QR code and item to a participating Kohl’s store.
4. Kohl’s will pack, label, and ship your return for free.

Exclusions:

• Amazon returns are not accepted in Kohl’s Anchorage, Alaska store.

Exchange Policy

You can exchange most items for the same product in a different size or color. Here’s what you need to know:

• Exchanges must be made in-store.
• The replacement item must match the original item in brand, price, and ticketed value.

Exceptions:

• Electronics and Watches: Exchanges must be made within 30 days with the original receipt and packaging.
• Beauty Products (Sephora at Kohl’s): Gently used or new products can be exchanged within 60 days.
• Gift Registry Items: Items can be exchanged up to 365 days with a gift receipt.
• Opened Breast Pumps: Non-exchangeable.

Refunds

Refunds are processed back to the original payment method.

• Returns without receipts are refunded as Merchandise Credit based on the lowest sale price in the past 13 weeks.
• Refunds for mail returns can take up to 30 days.

Special Conditions and Notes

• Food Network Limited Warranty: Certain items under this brand may have specific return guidelines.
• Registry Purchases: Items from gift registries can be returned for up to 365 days. The same restrictions apply as for regular returns.
• Verification Process: Kohl’s may verify your ID and return history through a third-party system.

Contacting Kohl’s

If you have questions about returns, exchanges, or refunds, Kohl’s offers several ways to get in touch:

Chat with a Kohl’s Associate

• Use the “Ask Us” chat button on Kohl’s website to connect with a representative.
• Available 24/7 for assistance with Kohl’s Card or Kohls.com orders.

Call their Customer Support

• For Kohls.com or Order Questions: Call (855) 564-5705.
  • Available:
    • Monday–Saturday: 7 a.m. to 9 p.m. (CT)
    • Sunday: 10 a.m. to 8 p.m. (CT)
• For Kohl’s Card or Payment Questions: Call (855) 564-5748.
  • Available:
    • Monday–Saturday: 7 a.m. to 9 p.m. (CT)
    • Sunday: 10 a.m. to 8 p.m. (CT)

In-Store Assistance

• Visit the Customer Service counter at any Kohl’s store for help with returns, exchanges, or account issues.

Amazon Returns Assistance

• For Amazon return questions, visit the Amazon Online Return Center or ask for help at participating Kohl’s stores when dropping off items.

Important Note on Privacy

When contacting Kohl’s, you authorize your mobile service provider to disclose your information (like your name, phone number, and email) to Kohl’s for identity verification purposes. For more details on how your data is handled, review Kohl’s Privacy Policy.

If you have any more questions about the returns, you can visit Kohl’s return policy on their website.

FAQ’s

Pro Tips for Hassle-Free Returns

• Keep Your Receipts: Receipts make the return process quicker and easier.
• Check Return Windows: Pay attention to return deadlines, especially for electronics, watches, and beauty products.
• Prepare Your Items: Ensure items are in the original condition, with tags and packaging intact.

Kohl’s return policy is designed to be customer-friendly, making it easy for you to shop confidently. From in-store returns to flexible online and mail options, Kohl’s ensures a smooth experience every time.