Celine Return Policy (USA): Simplified
Wondering how Celine return policy works? Find out the steps for returning items, eligibility criteria, and important tips for a smooth process.
Celine is a luxury French fashion house known for sleek, minimalist designs that combine elegance and modern edge. If you’re shopping from the U.S. and wondering what happens if your new bag, sunglasses, or shoes don’t work out—this guide has you covered.
Let’s walk through Celine return policy step by step so you can shop with confidence and avoid return surprises.
Celine Return Policy at a Glance
| Policy Feature | Details |
|---|---|
| Return Window | 14 days from the delivery date |
| Return Methods | By mail (with pre-paid label) or in Celine free-standing stores |
| Exchanges | In-store only (some exceptions apply) |
| Return Shipping Cost | Free (if using the pre-paid label provided in the order) |
| Refund Method | Original form of payment |
| Non-Returnable Items | Personalized items, used/worn goods, altered items, unsealed fragrances, eyewear with custom lenses |
| Fragrance Returns | Must be in original packaging with protective film intact |
| PayPal Purchases | Return by mail only (no exchanges allowed) |
Who Can Return What and When?
You can return most items bought from celine.com or Celine’s free-standing stores in the U.S. within 14 days from the delivery date. Whether you return by mail or in person, your item must be:
- Unused and in sellable condition
- Returned with original tags, accessories, booklets, and packaging
- Not damaged, altered, worn, or soiled
Note: Return windows are based on delivery date, not the order date.
Items That Can’t Be Returned
Some items are off-limits for returns, even if you’ve never opened them. Here’s a quick breakdown:
- Personalized or made-to-order items
- Shoes that show any marks on the soles
- Eyewear fitted with prescription or replacement lenses
- Fragrances and candles without their clear protective film or sticker
- Anything damaged, altered, or worn
Celine is strict about these conditions, so inspect your item carefully before wearing or opening it.
How to Return an Item by Mail
Returning by mail? Here’s how to do it smoothly:
1. Fill Out the Return Form
You’ll find a return form in your shipment. Complete it before sending your package back. Want faster service? Use Celine’s return portal before mailing your package.
2. Repack Carefully
Use the original packaging and all the protective materials (pillows, wrapping, etc.) to prevent any transit damage.
- For fragrances, you must return them in the original shipping box with all original shipping stickers still on.
- You can keep fragrance samples that came with your order.
3. Use the Pre-Paid Return Label
A pre-paid UPS return label should be included with your order. If it’s missing, reach out to customer service. Don’t try to ship it back using your own label—Celine won’t take responsibility for that.
4. Drop Off at UPS
Take your sealed package to any UPS store or pickup point.
Important: Shipping fees from your original purchase are non-refundable.
In-Store Returns and Exchanges
Prefer to return in person? You can head to any Celine free-standing store in the U.S.
In-store Return Guidelines:
- Department stores or wholesale retailers do not accept returns.
- If you paid with PayPal, you can’t exchange the item in-store. It must be returned by mail.
- Contact Celine before visiting a store to confirm availability and speed up the return.
In-store Exchange Rules:
- Exchanges are only allowed in Celine free-standing stores.
- Fragrance exchanges are limited to select stores—call ahead.
- Mail exchanges aren’t possible. If you want something else, return your item by mail for a refund and place a new order online.
Refunds
Once your return is processed, you’ll receive a confirmation email. After that:
- Refunds go back to the original payment method
- It may take several business days for the amount to show up, depending on your card issuer
If it’s taking too long, don’t worry. Just contact their client service team (details below).
Contacting Celine Customer Service
Celine’s customer service is available from Monday to Saturday, 9 AM to 9 PM Eastern Time. If you need help with your return, you can contact Celine customer service:
- Phone: +1 833 847 4860
- Email: clientservice.us@celine.com
- Hours: Monday to Saturday, 9 AM – 9 PM ET
- Online Contact Form: Available on Celine’s website. You can click on send inquiry and fill up the required details.
For any further queries related to Celine return policy, you may visit the returns page on their website.
Common Questions
Final Thoughts
Celine’s return policy isn’t the most flexible, but it’s clear and fair—as long as you follow the rules closely. Stick to the 14-day window, keep things in perfect shape, and don’t toss the packaging too soon. You’ll be just fine.
Have more questions or a specific issue with your return? Reach out to Celine’s Client Service. They’re your best bet for a smooth experience.
