Bed Bath and Beyond Return Policy: Simplified

Bed Bath & Beyond is a well-known retail giant in the U.S. that sells home goods, baby items, furniture, and more. Whether you’re shopping online or in-store, knowing the return policy can help you shop with confidence and avoid return hassles.

In this guide, I’ll walk you through every detail of Bed Bath and Beyond return policy, including exceptions, how to start a return, and tips to make the process smoother.

Quick Overview of Bed Bath and Beyond Return Policy

Standard Return Policy

• You can return most items within 30 days of receiving them.
• Items must be new, unused, and have all original tags, packaging and accessories intact. This means:
  • Don’t toss the box right away.
  • Keep the manuals, inserts, and tags.
  • Try not to “test” items unless you’re sure you’re keeping them.
• If you return an item because you changed your mind, you must pay for return shipping.
• If the return is due to a mistake by Bed Bath & Beyond (wrong item, damaged item), they will cover return shipping costs.
• The item must reach the Bed Bath & Beyond facility within 45 days of delivery.

How to make a return

Returning something to Bed Bath & Beyond is actually pretty easy if you follow the steps carefully.

Step 1: Start the Return Online

Here’s how to begin your return from your Beyond account:

1. Log in to your account at BedBathandBeyond.com.
2. From your Dashboard, click “Orders & Returns.”
3. Find the item you want to return and click “Return Item.”
4. Fill in your return details and click “Submit Return.”
5. Next, click “Get Label” to choose how you’d like to receive your shipping label.

You’ll get a link with three label delivery options:

• Mobile Code (no printer needed handy if you’re out and about!)
• Print Label
• Email Link

Pick whichever works best for you. If you don’t use Beyond’s return label, make sure you write down the RMA number and use a trackable shipping method.

Important: They won’t accept hand-delivered packages at their warehouses. All returns must come through the mail or a shipping carrier.

Step 2: Package the Return Properly

• Use the original box if you still have it. It’s the safest bet.
• If that’s not available, any sturdy box that protects the item works fine.
• Make sure the item is in like-new condition, with all parts, manuals, tags, and accessories included.
• Stick your return label on the outside.

Pro tip: Bed Bath & Beyond doesn’t provide boxes for returns so hang on to the original packaging until you’re sure you’re keeping the item.

Step 3: Drop It Off and Track It

Once your box is packed and labeled:

• Drop it off at any UPS location if you’re using the provided label.
• Keep your drop-off receipt—it’s your proof that the return is on its way.

They’ll also send you a confirmation email with a tracking link and full instructions.

What if You Checked Out as a Guest?

No worries! If you didn’t create an account when you placed your order, just do this:

1. Create a new Bed Bath & Beyond account using the same email address from your order.
2. Then follow the same steps above to return your item.

Still stuck? You can always contact Customer Care for help returning gifts or special orders.

Gift Returns

If you received an item as a gift and want to return it, contact Customer Care for assistance.

Marketplace Seller Returns

Not everything sold on Bed Bath & Beyond comes from them directly. Marketplace sellers (third-party sellers) have their own return rules.

• Always check the product page by clicking the seller’s name.
• You’ll be redirected to their return policy.

Marketplace items are not eligible for benefits like Welcome Rewards Free Returns.

Defective or Damaged? Here’s What to Do

If your product arrived broken or you received the wrong thing, don’t worry Bed Bath & Beyond will make it right.

They may:

• Send you a replacement,
• Provide replacement parts,
• Or issue a refund.

Important:

• For oversized items or furniture, inspect the item before signing the delivery slip.
• Note any damage on the Bill of Lading.
• If it looks great but you spot damage later, take pictures, save the packaging, and don’t return it yet. Contact customer care first so they can coordinate with the carrier.

Non-Returnable Items

Some products simply cannot be returned—either for hygiene, health, safety, or legal reasons. If you’re unsure whether something qualifies, always check the product description on the website before purchasing.

Clothing

• Intimates (e.g., underwear)
• Swimwear
• Socks
• Hosiery
• Bodysuits
• Face Masks
• Custom-Made Clothing
• Personalized Items
• Lingerie (e.g., bras, panties)
• Altered Clothing
• Luxury/Designer Brands

Jewelry

• Body Jewelry (specifically made for piercings)

Accessories

• Luxury/Designer Brands

Health and Beauty

Beauty Products

• Shaving tools and products
• Skin care
• Hair care & styling products
• Nail care
• Makeup
• Makeup tools & cases
• Bath & shower products
• Perfumes & fragrances

Healthcare & Medical Supplies

• Dental care items
• First aid supplies
• Vitamins & supplements
• Incontinence care
• Eye care products
• Safety products

Holistic & Wellness

• Aromatherapy & massage products
• Alternative healing items
• Candles & incense
• Spiritual products
• Jewelry & crystals

Medical Equipment & Apparel

• Exam gloves and masks
• Medical apparel
• Scrubs
• Surgical equipment
• Respiratory supplies
• General medical supplies

Fitness & Nutrition

• Weight management items
• Physical therapy tools
• Yoga and meditation products
• Pain management tools
• Diagnostic equipment

Sexual Wellness

• Erotic items
• Sensual aids
• Sexy attire
• Adult novelty products
• Safer sex products

Mobility & Daily Living Aids

• Mobility aids
• Orthopedic supplies
• Braces & supports
• Products for specific physical needs
• Daily living aids

Miscellaneous Non-Returnables

• Products for specific medical conditions (like incontinence)
• Bedding & towels (only in some cases)
• Special format books
• Funeral items: urns, keepsakes
• Gift cards
• Items marked “As Is” or “Final Sale”
• Bulk/case-pack items
• Select products noted as non-returnable on their product page

Non-Returnable If Opened

Some products can only be returned if they are unopened. Once the seal is broken or the packaging is opened, these cannot be returned—even if unused.

• Mattresses (unless defective or damaged)
• Mattress toppers
• Pillows
• Car seats
• Breast pumps
• Strollers

These items may still be eligible for return if damaged or defective—so always inspect upon delivery and act fast.

How to Check If an Item is Non-Returnable

You can confirm whether an item is non-returnable by:

• Looking at the product description on its web page.
• Searching the Returns section of the listing.
• Noting any disclosure about being final sale or “non-returnable.”

Product-Specific Return Policies

Some items have different return rules. Here are the details:

Oversized Items

• Must be new, unused, and returned within 30 days
• Return shipping costs could range from $100 to $1000
• You’re charged if:
  • You refuse delivery without inspection
  • You miss a scheduled delivery
  • You return it without a real defect

Large Appliances

• No longer sold after August 8, 2024 (existing orders still covered)
• Must contact the manufacturer for issues first
• Refunds/exchanges only after the manufacturer attempts a repair

Mattress Returns: Handle with Care

Mattresses are tricky. Here’s what you need to know:

Tip: Don’t open the box until you’re sure you’re keeping it.

Refunds: When and How You’ll Get It

Once your return reaches their warehouse, they’ll inspect it and process your refund.

Timeline:

• Return shipping: up to 14 days
• Inspection: up to 5 business days
• Bank processing: up to 5 business days

Expect a refund within 4 weeks, but often it’s faster.

Refund Method:

• Original Payment: If you paid with card/PayPal/etc.
• In-store Credit: For Welcome Rewards members (faster and includes free return)
• Rewards Bank: If you opted for Welcome Rewards points

You’ll get an email when the refund is processed.

What Is Bed Bath & Beyond’s International Refund Policy?

If you’re returning an item from outside the U.S., here’s how refunds work:

• If it’s their fault (wrong item, damaged, or defective):
  • You’ll get a full refund, including item cost, shipping, customs, and taxes.
  • Refund is issued in your original currency at the exchange rate from your purchase date.
• If it’s not their fault (you changed your mind):
  • You’ll get a refund for the item only.
  • Original shipping, return fees, and customs/taxes won’t be refunded.

Once your return arrives, refunds take 5–7 business days to process. Your bank may need up to 5 more days to post the refund. You’ll get an email when it’s done.

Tip: If the refund doesn’t show up, check with your bank before contacting Beyond.

How to Contact Them for Help

Need help? Here’s how to reach them:

Common Questions

Final Thoughts

Bed Bath and Beyond makes returning items easy, but it’s important to follow the rules. Always check the return policy before buying, especially for big items like appliances and mattresses. If you have any questions, customer service is available via phone, chat, or text.

Happy shopping!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Bed Bath and Beyond website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Bed Bath and Beyond Customer Service directly is the best resource.