Babyboo Returns Policy [2025]: Everything You Need to Know
Understand Babyboo returns policy in easy steps. Get your store credit quickly and hassle-free
Babyboo is known for bold, trend-forward fashion that’s ready for your next night out or Instagram post. But if something doesn’t fit or feel right, what can you do? Here’s a full breakdown of Babyboo returns policy—clearly explained so you know exactly what to expect.
Babyboo Returns Policy Overview
Here’s a snapshot of the most important details:
| Policy Detail | Summary |
|---|---|
| Return Window | Within 30 days of delivery |
| Return Method | Online return portal only |
| Item Condition | Unworn, unwashed, tags attached, original packaging |
| Is Return Free? | No, return shipping fee deducted from your store credit |
| Refund Type | Store credit only (issued in AUD) |
| Can You Exchange? | Yes – 1-time exchange or “Shop Now” option available |
| Final Sale Items? | Yes – cannot return unless faulty |
| Return Portal | returns.babyboofashion.com |
What Can You Return?
Babyboo allows returns for most full-priced clothing—but with strict rules. Your item must be:
- Returned within 30 days of delivery
- Unworn and unwashed
- In original packaging with tags still attached
- Free from perfume, deodorant, or makeup stains
- Shoes must be tried on indoors only
Items that don’t meet these conditions won’t be accepted and will be sent back.
What You Can’t Return
Some items are not eligible for return, no matter the reason. These include:
- Final Sale items
- Swimwear, lingerie, and accessories (due to hygiene)
- Anything returned without tags or signs of wear
- Store credit purchases
- Gift cards
Always double-check the product page before buying to avoid disappointment.
No Refunds, Only Store Credit (in AUD)
Babyboo does not offer refunds to your original payment method—even if it’s a wrong size or you change your mind.
All approved returns are refunded as store credit only, and it’s important to know:
- Store credit is issued in AUD (Australian Dollars), even if you purchased in USD
- The currency difference may slightly affect the value when you shop again
- Store credit is non-refundable once issued
You’ll get an email with your store credit once your return is processed.
How to Return Something to Babyboo
Step-by-Step:
- Go to returns.babyboofashion.com
- Enter your order number and email as shown in the below screenshot
- Choose your return option:
- Return for credit
- Instant exchange
- Shop Now
- Enter your card details (required for exchange/Shop Now)
- Print the shipping label
- Drop it off within 14 days (for exchanges) or 30 days (for standard returns)
- Wait for your store credit email
Shop Now & Instant Exchange Options
Babyboo lets you shop again immediately with your return credit—even before they receive your returned item. This feature is called “Shop Now”, and it speeds up the process if you’re in a hurry.
Here’s how it works:
- Choose “Exchange” or “Shop Now” during the return process
- Enter your card info for a $1 AUD pre-authorization
- You must drop off your return within 14 days (it just needs to be scanned at the post office)
- If it’s not scanned in time, you’ll be charged the full amount of the new item
Note: There’s also a handling fee for return shipping and re-shipping your new item.
You can only use the exchange option once per order. If you return your exchanged item, it’ll go back as store credit—no second exchanges allowed.
Return Processing Times
- Returns are processed within 5 business days of delivery
- If it’s been longer, contact Babyboo by email or live chat (see below)
What If You’re Returning from the US or Other Countries?
Babyboo accepts international returns, but the route your item takes depends on where you’re shipping from:
- USA, New Zealand, or UK: Your return goes to a nearby hub, then to Australia
- Canada, Europe, or other regions: You’ll ship directly to their Sydney warehouse
No matter where you’re located, use the return portal to get the correct address or return label.
Got a Faulty or Wrong Item?
If something’s damaged, faulty, or incorrect:
- Contact contactus@babyboofashion.com immediately
- Include your order number, description of the issue, and clear photos
- Babyboo will assess and help with the next steps
How to Contact Babyboo for Help
- Contact Form: You can send your query by filling the Contact Form as shown in the above screenshot.
- Email:Email: You can reach their Customer Happiness team at contactus@babyboofashion.com.
- Live Chat: They provide a live chat option available between 9 AM and 4 PM AEDT. This feature can be accessed through their Help Centre
Pro Tips for Hassle-Free Babyboo Returns
I’ve put together a few extra tips to help you avoid the return blues:
- Watch your email after the return—store credit is easy to miss!
- Don’t wait! Try on your items right away so you stay within the 30-day window.
- Keep those tags and packaging safe until you’re 100% sure.
- Use Shop Now carefully—mark your calendar to drop off the return within 14 days.
- Avoid buying final sale items unless you’re certain.
If you have any other queries regarding Babyboo return policy, you may visit the returns page on their website.
Common Questions
Final Thoughts
Babyboo’s return policy is fair but firm. You can return items for store credit, and there’s a cool “Shop Now” feature if you’re in a rush to reorder. Just make sure to follow their timeline and conditions closely.
For the smoothest experience, start your return right away, read the fine print, and hang onto your packaging. If you ever get stuck, Babyboo’s support team is ready to help by email or chat.
Happy shopping!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Babyboo website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Babyboo Customer Service directly is the best resource.
