Aritzia Return Policy: Simplified

Aritzia is a Canadian fashion brand known for its high-quality, on-trend women’s clothing. Whether you’re shopping for everyday essentials or elegant pieces, it’s important to understand how returns work—especially since not all items are returnable.

If you’ve ever been confused about Aritzia’s return rules, you’re not alone. I’ve broken down Artizia return policy in a simple way so you can shop (and return) with confidence.

Aritzia Return Policy Summary

How Long Do You Have to Return Items?

Aritzia’s return window depends on two things: what you bought and how much you paid.

For Regular Priced Items:

• Full Refund: You have 14 days from the shipping date (online) or purchase date (in-store).
• Merchandise Credit: If you miss the 14-day refund window, you still have up to 30 days to return it for Aritzia merchandise credit on a Digital Gift Card.

For Sale Items:

• If the discount is less than 50%, you can return it within 14 days for merchandise credit on a Digital Gift Card.
• If the discount is 50% or more, the item is final sale and cannot be returned or exchanged.
• Sale items with a discount of 50% or more are considered final sale

Tip: The return window starts from the shipping date, not when your package arrives.

What Can’t Be Returned?

Some items are final sale, meaning no returns, exchanges, or refunds are accepted.

These include:

• Sale items marked at 50% off or greater are Final Sale
• Hosiery
• Intimates
• Bodysuits
• Face masks
• Sale items with a final sale notice
• The Super Puff™ Personalized

Once you purchase these, they’re yours to keep.

Condition Requirements: Keep It Clean & Tagged

To be eligible for a return, your item must meet all of the following conditions:

• Unworn
• Unwashed
• Original hang tags attached
• In original packaging (including shoe boxes, garment bags, etc.)

If an item shows signs of wear or damage, it won’t be accepted.

How to Return an Online Purchase

You can return online purchases either by mail or in-store.

1. Returning by Mail (U.S. Orders Only)

If you ordered from Aritzia online, you can return your items by mail in two easy ways. It’s free for U.S. customers—as long as you signed into your Aritzia account when ordering.

Guest checkout? A return postage fee of $8.00 plus tax will be deducted from your refund.

Step 1: Start Your Return

• If you have an account:
  Sign into your Aritzia account and go to your Order History.
• If you checked out as a guest:
  Use the Order Tracking Form to look up your order. The screenshot of the form shared below

Then:

• Click on the order you want to return.
• Select ‘Return Items’ and complete the return request form.
• Click ‘Process Return’.
• You’ll get a Return Confirmation email with your QR code or return label.

Step 2: Choose How to Return It

You have two return options: one that uses a QR code and another that lets you print a label at home.

Option 1: Return Using a QR Code

This is a paper-free return option.

1. Package your items.
   • If you saved the original Aritzia bag, place your item(s) back inside.
   • Seal the bag inside the original box securely.
2. Bring the QR code to FedEx.
   • Show the QR code (from your Return Confirmation email) to a FedEx agent.
   • They’ll scan it and handle the shipping for you.

Option 2: Print Your Return Label at Home

1. Print the return label.
   • In your Order History, click your order and then click ‘View Return Label’.
   • Print the PDF return label.
2. Package your items.
   • Use your Aritzia bag if you kept it, and pack it into the original box.
   • Seal the box tightly.
3. Drop off the package at any FedEx location.

After You Ship It

• Once Aritzia receives your return, they’ll process it within 7 to 10 business days.
• You’ll get a confirmation email once your return is complete and your refund or merchandise credit is issued.

If your order wasn’t shipped by FedEx, contact Aritzia Concierge at 1-855-ARITZIA (274-8942) to get a different return label.

2. Returning In-Store

• You can also return online orders in-store as long as they’re not marked Final Sale.
• Bring your item with original tags and your proof of purchase.

But note: Online returns cannot be dropped off at Pop-Up or Aritzia Concierge locations.

How to Return Items Bought In-Store

For purchases made in-store:

• Return them in person at any Aritzia store within the appropriate window:
  • 14 days for refund
  • 30 days for merchandise credit

Again, Pop-Up and Aritzia Concierge locations do not accept returns.

You must bring the original receipt with the item in its original condition.

Exchanges

Unfortunately, Aritzia does not offer direct exchanges through online returns.

If you need a different size or color:

• Then place a new order for the replacement item.
• You’ll need to return the original item (following the usual steps),

Refunds

It depends on when and how you return your item.

• Returned within 14 days? You’ll get a refund to your original payment method.
• After 14 days (up to 30)? You’ll receive Aritzia merchandise credit on a Digital Gift card.
• Returning sale items within 14 days? You’ll also get merchandise credit.
• Paid with a gift card? Your refund will go back onto a Digital Gift Card—not to your bank account.

Refunds are processed after Aritzia receives and inspects your return.

Heads-up: It can take up to 10 business days to see the refund in your account, depending on your bank.

Gift Cards

Returns with Gift Card: Returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

Non-Refundable: Gift cards cannot be redeemed for cash or refunded unless required by law.

How Refunds Work for PayPal and Klarna Orders

• Paid with PayPal?
  You must mail back the return to get a refund to your PayPal account. If you return it in-store, Aritzia will give you merchandise credit or offer an exchange instead.

• Paid with Klarna?
  • Mailed return: Refund goes back to your Klarna account.
  • In-store return: Refund goes to your credit card (not Klarna). You may still have to finish paying Klarna in full.

How to Contact Aritzia for Help

If you have questions or need help with a return, here’s how to reach out:

Online Chat:

• Available via the Aritzia website

Phone Support:

• Call 1-855-ARITZIA (274-8942)

Their support team can guide you through returns, refunds, and any order-related issues.

Common Questions

Final Thoughts

Aritzia’s return policy is pretty straightforward once you know the rules. The most important things to remember? Act fast (within 14 days if you want a refund), don’t remove the tags, and avoid buying anything marked “Final Sale” unless you’re 100% sure about it.

Knowing this policy ahead of time can save you frustration later. And as always—when in doubt, contact customer support. They’re usually helpful and quick to respond.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Aritzia website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Aritzia Customer Service directly is the best resource.