Aldo Return Policy [US]: Simplified
Shopping at Aldo? Learn everything about the Aldo return policy – from in‑store and mail returns to refunds, exchanges, and warranty claims in this simple guide.
Aldo is a popular fashion retailer known for its stylish shoes, handbags, and accessories. With stores across the U.S. and a strong online presence, it’s a go-to for trendy, affordable fashion.
Here’s a simplified version of Aldo return policy so you can easily understand how it works before making your next purchase.
Quick Overview of Aldo Return Policy
Here’s a snapshot of the key details:
| Feature | Details |
|---|---|
| Return Window | 60 days from the date of purchase |
| Condition | Unworn, with original receipt (or gift receipt) & packaging |
| Return Methods | In-store (free) or by mail ($4.95 fee, free for ALDO Crew) |
| Refund Time | 2–10 business days (depends on payment method) |
| Exchanges | In-store only |
| Non-Returnable Items | Earrings, hair accessories, insoles, final sale items |
| Defective Items | Covered by a 4-month warranty |
How the Aldo Return Policy Works
If you’re not 100% happy with your Aldo purchase, you have 60 days from the date of purchase to return or exchange it. But here’s the catch:
- Your item must be unworn and in its original packaging.
- You’ll need your receipt or gift receipt.
- Refunds always go back to the original payment method.
Where You Can Return
You can return your items:
- In-store: Always free.
- By mail: Costs $4.95 + tax, which is deducted from your refund (unless you’re an ALDO Crew member — then it’s free).
Who Gets Free Returns?
If you’re a member of ALDO Crew (their free loyalty program), you get free returns by mail. Make sure you’re logged into your account when making your purchase to unlock this perk.
What Can’t You Return?
Some items just can’t go back, no matter what. These include:
- Earrings, hair accessories, and insoles (for hygiene reasons)
- Final sale items (check before you buy)
- Items bought from other retailers (return them where you bought them)
If you used Afterpay, PayPal, or other Buy Now, Pay Later (BNPL) services, their rules may also apply. For instance, PayPal refunds for mailed returns go straight back to PayPal.
How to Return or Exchange Your Aldo Purchase
Returning In-Store
Returning in-store is the easiest option and it’s free.
- Bring your unworn item and receipt or order confirmation.
- Go to any Aldo store.
- The associate will process your refund or help you exchange for another size or style.
Heads up: If you used a gift card and another payment method, Aldo refunds the gift card first.
PayPal users: In-store purchases can be exchanged, or refunded to an Aldo gift card or debit card. To get a refund directly back to PayPal, you’ll need to return by mail.
Returning by Mail
Prefer shipping it back? Here’s how:
- Visit Aldo’s website to “Start a Return”.
- Enter your order number and zip code as shown in the below screenshot
- Select the item(s) you want to return and the reason for returning.
- Print the prepaid FedEx shipping label sent to your email.
- Drop off your package at any FedEx location or schedule a pickup.
Important:
- Mail returns cost $4.95 + tax, taken from your refund.
- ALDO Crew members get free shipping for returns.
- Shipping charges you originally paid are non-refundable.
Exchanges
Aldo doesn’t process exchanges online.
If you want a different size or style? You’ll need to visit an Aldo store. Associates can help you swap items on the spot.
Defective Products & Warranty
If your shoes or accessories break too soon, Aldo has you covered with a 4-month warranty.
What Counts as Defective?
Examples include:
- Broken zippers or heels
- Detaching soles, insoles, or straps
- Peeling synthetic leather
- Large decorative pieces falling off
How to File a Warranty Claim
- Fill out the online warranty form on Aldo’s website.
- A customer service expert will guide you through the process.
Special Situations
BOGO Deals (Buy One, Get One)
Returning an item from a BOGO deal? Aldo adjusts your refund. You’ll get back the amount you paid minus the discount applied to the second item.
Price Adjustments
If the price drops after you buy, you can request a price adjustment within 7 days (for regular-priced items).
- In-store purchases: Go back to the store.
- Online purchases: Request online.
Doesn’t apply to special promotions like Black Friday or Afterpay purchases.
Buy Now, Pay Later (BNPL) Orders
- Afterpay:
- Return in-store or by mail.
- In-store refunds can go to your debit/credit card, ALDO gift card, or via the Afterpay app.
- Mail refunds go straight to Afterpay.
- Other BNPL providers (like Klarna):
- In-store only. Refunded to an ALDO gift card or credit card.
Refund Timeline
Refunds typically take:
- 2–5 business days for credit cards & PayPal.
- Up to 10 business days depending on your bank.
Price Adjustments
- Eligibility:
- Applies to regular-priced items within 7 days of purchase.
- Conditions:
- Not valid for promotions like Black Friday or Cyber Monday deals.
- Online and in-store prices cannot be matched.
ALDO Crew Member Perks
Joining Aldo Crew gives you free return shipping for online purchases. Make sure you sign in to your account when shopping to enjoy this benefit.
How to Contact Aldo for Help
Need help with a return or order? Aldo makes it easy:
- Live Chat: On their website (great for quick fixes).
- Phone: Call toll-free at 1-888-818-2536.
- Twitter: Tweet @ALDO_Help.
- Email: For receipts, email aldoweb@aldogroup.com.
Hours (EST):
- Monday–Friday: 9:00 AM – 7:00 PM
- Saturday & Sunday: Closed
Pro Tips for Hassle-Free Returns
- Check for “final sale” – Those items are yours to keep, no exceptions
- Join ALDO Crew – Free returns by mail are worth it.
- Keep all packaging – Aldo wants the original box or bag.
- Don’t wait – 60 days can sneak up fast.
Common Questions
Summary
Aldo’s return policy is pretty straightforward: you get 60 days to return unworn items, and you can choose between the free in-store option or a mail-in return (free if you’re an ALDO Crew member). While a few items like earrings, insoles, and final sale products can’t be returned, most other purchases are covered.
If you shop often, signing up for ALDO Crew makes sense – free mail returns and other perks make life easier. And remember, if something feels off with your shoes, their 4-month warranty has you covered.
Bottom line? Keep your receipts, hold on to the original packaging, and act within the return window. With these steps, returning or exchanging at Aldo can be a quick, stress-free process.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Aldo’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Aldo’s Customer Service directly is the best resource.
