Aldo Return Policy [US]: Everything You Need to Know

Aldo is known for its stylish shoes, accessories, and handbags. But what if something doesn’t work out after you’ve made a purchase? Don’t worry—Aldo has a clear and simple return policy to help you. This article will explain everything you need to know about their return policy. Let’s get started!

Key Points of the Return Policy

Here are the main things you should know:

• Return Window: You can return or exchange items within 60 days of purchase.
• Condition: Items must be unworn and in their original packaging.
• Receipt Required: Bring your original receipt or gift receipt.
• Refund Method: Refunds go back to the original payment method.
• Processing Time: Refunds take up to 10 business days to process.
• Return Options: You can return items in-store or online.

Step-by-Step Return Table

* Shipping fee is non-refundable.

How to Return or Exchange Items

In-Store Returns

• Steps:
  1. Bring your unworn items and receipt to any Aldo store.
  2. The store staff will assist you with the return or exchange.
• Payment Details:
  • If you paid using a gift card and another payment method, refunds go to the gift card first.
  • Items paid with PayPal can only be refunded through PayPal if returned by mail.
• Free Service: In-store returns are free for everyone.

Online Returns

1. Visit Aldo’s website and click on “Start a Return”.
2. Enter your order number and zip code as shown in the below screenshot.

3. Select the item(s) you want to return and the reason for returning.
4. Print the prepaid FedEx shipping label sent to your email.
5. Drop off your package at any FedEx location or schedule a pickup.
6. Cost:
   • $4.95 + taxes will be deducted from your refund for mail returns.
   • Free for ALDO Crew Members.

Return and Exchange Restrictions

• Non-Returnable Items:
  • Earrings, hair accessories, and insoles (for hygiene reasons).
  • Items marked as final sale.
• Third-Party Purchases:
  • Items bought from other stores (like department stores) must be returned to the original store.
• International Restrictions:
  • Items can only be returned in the country of purchase.

Refunds

• Processing Time:
  • Credit card refunds: 2–10 business days.
  • PayPal refunds: 2–5 business days.
• Method:
  • Refunds go back to the original payment method.
• Exceptions:
  • PayPal purchases returned in-store are refunded to an Aldo gift card or debit card.

Exchanges

• You can exchange items in-store within 60 days.
• Exchanges are not available online.
• Store staff can help you find a different size or style that works better for you.

Special Return Cases

Buy Now, Pay Later (BNPL) Orders

• Afterpay:
  • Items can be returned in-store or by mail.
  • In-store returns are refunded to a debit card, credit card, or Aldo gift card.
  • Mail returns go directly to your Afterpay account.
• Klarna and Other BNPL Providers:
  • Returns are only allowed in-store and refunded to a gift card or credit card.

Price Adjustments

• Eligibility:
  • Applies to regular-priced items within 7 days of purchase.
• Conditions:
  • Not valid for promotions like Black Friday or Cyber Monday deals.
  • Online and in-store prices cannot be matched.

ALDO Crew Member Perks

Joining Aldo Crew gives you free return shipping for online purchases. Make sure you sign in to your account when shopping to enjoy this benefit.

Contacting Customer Service

If you have questions or need help:

• You can chat live with customer service Monday through Friday from 9 AM to 7 PM (EST).
• For help outside these hours, use their automated chatbot available 24/7.
• You can also call them toll-free at 1-888-818-2536 or email them at aldoweb@aldogroup.com.

If you have any more questions about the returns, you can visit the return policy on their website.

Customer Feedback on Aldo Return Policy

To provide a well-rounded view of Aldo’s return policy, it’s helpful to consider what customers are saying about their experiences. Feedback from Reddit users reveals a variety of opinions, both positive and negative. Here’s a summary of customer feedback regarding Aldo’s return policy:

*Positive Experiences

• Easy In-Store Returns: Many customers appreciate the simplicity of returning items in-store. One user mentioned that they had a smooth experience when returning shoes. The staff was helpful, and they received their refund without any hassle.
• Helpful Customer Service: Some customers have reported positive interactions with Aldo’s customer service. They found representatives to be accommodating and willing to assist with returns or exchanges.
• Clear Instructions: Customers have noted that the online return process is straightforward. The step-by-step instructions provided on the website make it easy to initiate returns.

*Negative Experiences

• Worn Items Not Accepted: A recurring issue is the refusal to accept returns for items that show any signs of wear. One customer expressed frustration after being denied a return because the shoes had been worn inside the store. This has led to confusion about what constitutes “unworn.”
• Shipping Fees for Online Returns: Some users expressed dissatisfaction with the $4.95 shipping fee for online returns. They feel this fee is an unnecessary burden, especially if they are returning an item that did not meet their expectations.
• Final Sale Confusion: Customers have also mentioned confusion regarding final sale items. Some felt that the rules around these items were not clearly communicated at the time of purchase, leading to disappointment when they could not return them.
• Issues with Refund Timing: A few customers reported delays in receiving refunds after returning items, which can be frustrating when they are expecting their money back quickly.

Wrapping up

Overall, while many customers have had positive experiences with Aldo’s return policy, there are notable concerns about the acceptance of worn items, shipping fees for online returns, and communication regarding final sale products. Understanding these customer perspectives can help you navigate your own shopping experience with Aldo more effectively.

Citations:
[1] https://ppl-ai-file-upload.s3.amazonaws.com/web/direct-files/13677847/5dddc53a-337c-4771-b051-be38bc250b52/Aldo-Return-Policy.pdf
[2] https://www.reddit.com/r/AskRetail/comments/1cmyro9/aldo_shoes_return_wont_accept_what_do_i_do/
[3] https://www.reddit.com/r/malefashionadvice/comments/27zlj1/2_years_of_aldo_boots/
[4] https://www.reddit.com/r/ExpectationVsReality/comments/5fhwt6/i_ordered_these_boots_on_sale_from_aldocom_for_50/

FAQs

Summary

Understanding Aldo’s return policy helps make shopping easier and stress-free. Remember that returning items is straightforward if you keep your receipts and follow the guidelines provided. Happy shopping!