Asics Return Policy: A Simple Guide

Asics is a well-known brand that makes high-quality running shoes, sportswear, and activewear for all ages. They focus on comfort, performance, and style.

Shopping with Asics is easy and fun. But sometimes, you may need to return something. Maybe the shoes don’t fit, or you changed your mind. Don’t worry! Asics has a clear and simple return policy. This article will explain everything you need to know about Asics Return Policy.

ASICS Return Policy at a Glance

Here’s a table with the most important details you need to know before starting a return:

What Can Be Returned (And What Can’t)

ASICS wants you to be happy with your purchase—but there are rules.

You Can Return If:

• You bought your item at ASICS.com or an ASICS retail store in the U.S.
• You’re returning within 90 calendar days of your purchase.
• The item is unworn, unwashed, unaltered, and still has all original tags and packaging (yes, that includes the shoebox!).
• You include proof of purchase (store receipt, gift receipt, order email, or an order number starting with “ASCUS”).
• You give a reason for the return (just a short explanation—nothing fancy).

You Can’t Return:

• Gift cards.
• Anything purchased more than 90 days ago.
• Products marked as “Final Sale,” “Nonreturnable,” or “Clearance.”
• Road Tested shoes (these are try-before-you-buy and always final sale).
• Personalized products.
• Face masks or other face coverings (for hygiene reasons).
• Items not in original condition if returned by mail.
• Items not bought from ASICS.com or ASICS stores (return those to where you bought them).

Online Returns (Step-by-Step)

If you ordered your item online, here’s how to send it back.

Return Using ASICS Prepaid Label

1. Go to ASICS Returns.
2. Enter your order number and email to start your return. The screenshot of the returns portal is shared below

3. Print the prepaid FedEx label and pack your item securely.
4. Include your order number and reason for return.
5. Drop off the package.

Fees:

• Free for OneASICS™ members
• $4.99 fee for non-members (deducted from your refund)

Important

• This return method is only available for items purchased online at ASICS.com with a credit card.
• If your order was paid for with an ASICS Gift Card, received as a gift, or bought in-store, you must return it in person at an ASICS store.
• Cash purchases aren’t eligible for online return (since they can’t be made online).

FedEx Limitations:

ASICS prepaid return labels can only be used within the continental U.S.
They are not available in areas not serviced by FedEx, including:

• Puerto Rico
• U.S. Virgin Islands
• Guam

Return Using Your Own Shipping Method

If you don’t want to pay the $4.99 or FedEx isn’t available in your area (like Puerto Rico, Virgin Islands, or Guam):

1. Use your own shipping service (with tracking!).
2. Include your order number and return reason.
3. Ship to:

ASICS Ecommerce Returns  
549 Wingo Road  
Byhalia, MS 38611  

Important: You’ll pay for shipping and ASICS won’t cover lost or damaged packages.

In-Store Returns Are a Breeze

Want to skip the mail? Just head to any ASICS store in the U.S.

What You’ll Need:

• The item in original condition
• Proof of purchase (receipt, order email, etc.)

What You’ll Get:

• Refund to your original payment method
• Refunds may take up to 14 days to show on your statement.
• If you paid with a gift card, you’ll get a new gift card

Gift Return Tip: Got it as a gift? You can return it in store only, and you’ll get an ASICS gift card based on the original price (must have a gift receipt).

Gently Used Shoes? You Might Still Have an Option

ASICS has a special rule for lightly worn footwear:

• You can return gently used shoes in store only within 30 days of purchase.
• You’ll receive store credit, not a refund.
• This credit can be used in-store or online.

Heads up: Gently used shoes sent back by mail will not be accepted.

Exchanges

• In-store only: You can exchange eligible items at any U.S. ASICS store.
• If you want to exchange an online purchase in-store, it’s two steps: return the item for a refund, then buy the new item.
• If the new item is cheaper, you’ll get an ASICS Gift Card for the difference. If it’s more expensive, you pay the difference.
• Online exchanges are not available.

Refund Details

• Refunds go back to the original form of payment.
• Shipping fees are not refunded.
• Refunds may take up to 14 days (for in-store returns) or 1–2 billing cycles (for online returns) to appear on your statement.
• ASICS begins processing the refund once the return is accepted, but they don’t specify a guaranteed processing time after receiving the item—only the final refund timeline.

Important Exclusions

These situations are not eligible for a refund:

• Returns made more than 90 days after purchase
• Used items returned by mail (only accepted in store and for store credit)
• Returns without proof of purchase
• Personalized, clearance, final sale, or Road Tested items
• Cash purchases must be returned in store only

Warranty or Defective Products

If your product is damaged or defective, ASICS may cover it under their limited warranty.

• Visit the ASICS Limited Warranty page
• Follow the instructions to start a warranty claim
• You can also contact customer service with questions (details below)

Return Fraud Policy

ASICS takes return fraud seriously. If someone misuses the return process—like making too many unreasonable returns—ASICS may:

• Deny future returns
• Refuse to sell to that person
• Take other actions, at their discretion

ASICS monitors returns to keep their system fair for everyone.

How to Contact ASICS for Help

Have questions? Got the wrong item? Need help with a return or warranty?

You can reach ASICS any time, 24/7:

• Phone: (855) 233-3120
• Email: customercare-us@asics.com

Common Questions

Summary

Returning an item to Asics is simple when you follow the rules. Just make sure to keep your receipt, return the item within 90 days, and follow the instructions. If you have any problems, customer care is always there to help.

I hope this guide makes your return process easy and stress-free!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Asics website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Asics Customer Service directly is the best resource.