Sephora Return Policy: Simplified
Everything you need to know about Sephora return policy: timeframes, refunds, and easy steps for returning products!
Sephora is a popular beauty and skincare retailer that aims to make returns and exchanges simple for customers. In this detailed article, we’ll break down Sepohora return policy, explaining everything you need to know, step by step. Whether you bought online or in-store, this guide will help you understand how to handle returns, refunds, and exchanges.
Sephora Return Policy Overview Table
| Return Policy Overview | Details |
|---|---|
| Return Period | – Within 30 Days: Full refund to the original payment method (credit/debit card, PayPal, Klarna, Afterpay). |
| – 31-60 Days: Eligible for store credit if returned in-store or online credit if returned by mail ( not valid for use in Sephora stores. | |
| – After 60 Days: Returns not accepted; exceptions may apply for defective items. | |
| – Extended Holiday Period: Purchases made between November 1, 2024, and December 1, 2024, can be returned until January 31, 2025. | |
| Condition of Items | Items must be new or gently used for returns. |
| Proof of Purchase | Required for all returns; acceptable forms include original packing slip, order confirmation email, or Beauty Insider information. |
| Return Methods | – In-Store Returns: Free and fast processing; refunds depend on the original payment method. |
| – Mail Returns: Free return shipping with a prepaid label; refunds processed within 30 days of receipt. | |
| Refund Process | – Refunds to original payment method within 30 days; after 31 days, refunds are issued as online or store credit. |
| – Beauty Insider points and spend associated with refunded items will be removed. | |
| Exclusions | – Certain items (e.g., gift cards, final sale items) cannot be returned. |
| – Items not in new or gently used condition may not be credited back. | |
| Special Cases | – Gift returns can be exchanged in-store; do not return by mail if you want to avoid refunding the purchaser. |
| – Sephora purchases made on third-party marketplaces follow the same return guidelines as Sephora.com purchases. |
How to Return Items
Items can be returned to Sephora stores or by mail, except for purchases from specific locations like Sephora at Kohl’s or Sephora at Hearst. Sephora provides two main ways to return products:
In-Store Returns
- Take the product to any Sephora store within 60 days.
- Bring proof of purchase, such as:
- Original receipt
- Packing slip
- Order confirmation email
- Refund options depend on the time frame and payment method.
Returns by Mail
- Visit Sephora’s return portal to start the return process.
- Enter the Order Number and Zip Code as shown in the below screenshot
- Print a prepaid return label or get a FedEx mobile return code.
- Pack the item securely in the original or another sturdy box.
- Drop off the package at a FedEx location.
Refunds for mail returns take up to 30 days to process.
Special Cases
Online Purchases and Third-Party Marketplaces
- Products bought on Sephora.com or platforms like Instagram, Google, or YouTube can be returned in-store or by mail.
- Purchases made through third-party delivery services (e.g., Instacart, DoorDash) must follow the specific marketplace’s return policies.
Sephora at Kohl’s
- Items bought from Sephora at Kohl’s cannot be returned to regular Sephora stores or via mail.
- These must be returned to a Kohl’s location.
Sephora at Hearst
- Purchases from the Hearst shops (e.g., Cosmopolitan Shop, Men’s Health Shop) can only be returned to the respective store of purchase within 30 days.
Gift Returns
- Gifts can be returned for a store credit or exchange.
- Bring a gift receipt or other proof of purchase.
Exceptions to the Return Policy
- Final Sale Items:
- Some items, such as gift cards and select intimate care products, cannot be returned.
- Damaged or Missing Items:
- Items purchased through parcel forwarding companies or those marked as final sale are not eligible for returns.
- Beauty Insider Points:
- Points earned from a refunded purchase will be deducted from your account.
Refund Methods
The way you get your money back depends on how you paid for your purchase:
| Payment Method | Refund Within 30 Days | Refund Within 31-60 Days |
|---|---|---|
| Credit/Debit Card | Back to original card | Store credit for in-store use only |
| PayPal | Back to PayPal account | Store credit for in-store use only |
| Klarna/Afterpay | Refund to Klarna/Afterpay account | Store credit for in-store use only |
| Sephora Gift Card | Store credit | Store credit for in-store use only |
Contacting Sephora
If you need assistance with your Sephora purchase or return, here’s how you can get in touch:
Chat
- Monday to Friday: 5 AM – 9 PM PT
- Saturday to Sunday: 6 AM – 9 PM PT
Call
- Phone: 1-877-SEPHORA (1-877-737-4672) (U.S. or Canada)
- Availability:
- Monday to Friday: 5 AM – 9 PM PT
- Saturday to Sunday: 6 AM – 9 PM PT
For Deaf and Hard-of-Hearing Customers
- TTY services are available. Visit Sephora’s Accessibility page for more details.
Feel free to reach out for any questions or support related to returns, exchanges, or other Sephora services. The team is ready to help!
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Summary
Sephora returns policy is customer-friendly and offers flexibility. By understanding the rules for in-store and online purchases, you can easily handle returns or exchanges. Whether it’s a holiday purchase or a regular one, Sephora ensures a smooth process, so you can shop confidently.
