Charles Tyrwhitt Return Policy: Simplified

When shopping, it’s always good to know the return policy in case something isn’t quite right with your purchase. Charles Tyrwhitt offers a straightforward and customer-friendly return policy that allows you to return items with ease.

In this article, we’ll break down the key points of Charles Tyrwhitt return policy in simple language. Whether you bought something online or in-store, this guide will help you understand how to return or exchange your items. Let’s get started!

Overview of Charles Tyrwhitt Return Policy

Charles Tyrwhitt believes in the quality of their products. They want you to be happy with your purchase. Here are the main points about their return policy:

• Six-Month Quality Guarantee: You can return or exchange items within six months if you have proof of purchase. This includes a receipt, confirmation email, or order number.
• No Quibble Returns: If the item is not up to your standards, you can get a full refund or a replacement without any hassle.
• Return Shipping Costs: If you return an item for a refund, there will be a $9.95 fee deducted from your refund to cover shipping costs. However, exchanges are free!

How to make returns

Returning an item is simple and convenient at Charles Tyrwhitt. Here’s how:

Online Returns Through ReBOUND

• Charles Tyrwhitt has partnered with ReBOUND to make returning items easy.
• You can register your return online, whether you are at home or on the go.
• The returns portal is fully optimized for use on mobile phones or tablets.

Steps for Returning Online

1. Go to the Returns Portal: Visit www.charlestyrwhitt.com/rebound and enter your order number and email address as shown in the below screenshot

2. Choose Your Local Return Method: After registering your return, select your local postal service to send the item back.
3. Pack and Ship: You will receive a confirmation email with your return label and form. Print it out, pack your items, and send them back. Don’t forget to include the return form in your package!
4. Track Your Return: You will be able to track your package every step of the way using the tracking number provided in your confirmation email.

Return Shipping Costs

• For returns, Charles Tyrwhitt will deduct $9.95 from your refund to cover return shipping costs.
• However, exchanges are always free.

Returning to a Charles Tyrwhitt Store

If you prefer to return an item to a store, Charles Tyrwhitt offers free in-store returns:

• You can return items to any Charles Tyrwhitt store at no charge.
• Just bring along proof of purchase, such as a receipt, confirmation email, or order number.
• Important: You must return items in the same currency as they were purchased (e.g., return USD orders to US stores, GBP orders to UK stores).

Exchanges

If you’d like to exchange an item instead of returning it, Charles Tyrwhitt makes it easy:

• Free Exchanges: There’s no charge for exchanging items.
• How to Exchange:
  • When you register your return online, select the exchange option and enter the product code of the item you’d like to receive in exchange.
  • If you don’t want an exchange, you can choose a refund instead.

Important Note About Stock

• Be aware that the item you want may sell out between the time you register your return and when Charles Tyrwhitt processes it.
• If this happens, they apologize for the inconvenience.

Refunds

When returning an item for a refund:

• Your refund will be processed within 72 hours of Charles Tyrwhitt receiving your returned parcel.
• It may take 3-5 business days for the refund to appear in your account, depending on your bank.
• Refunds will be credited to the original payment method used during purchase.

Return Shipping Fee

• A $9.95 fee will be deducted from your refund to cover the cost of return shipping.
• In some states, this fee may be subject to sales tax.

Exceptions and Special Cases

There are a few special cases where different rules apply for returns:

Custom Items

• If you purchased a custom-made shirt, you can only return it if there is a manufacturing defect.
• For non-custom items, the normal return policy applies.

Washed Items

• You can return washed items, as long as they are within the 6-month return period and meet the other return conditions.

Original Packaging

• Don’t worry if you no longer have the original packaging. Just include a note with your name, address, and order number or customer reference number to help identify your return.

Contact

If you have any questions or need help with your return, Charles Tyrwhitt’s customer service is ready to assist you:

• Live Chat: Available 7 days a week from 9 AM to 3 AM UK time.
• Phone: Call the USA free phone line at 1866 797 2701 or the international line at +44 20 8174 4100.
• Postal Address:
  • Head Office: Cottons Centre, Cottons Lane, London, SE1 2QG, United Kingdom.
  • Distribution Centre: CT: MK, James Way, Bletchley, Milton Keynes, MK1 1SU, United Kingdom.

If you have any more questions about the returns, you can visit Charles Tyrwhitt return policy on their website.

FAQs

Wrapping Up

Charles Tyrwhitt’s return policy is designed to make returns and exchanges easy and hassle-free. Whether you’re returning online through their ReBOUND system or in-store, the process is simple. With a generous 6-month quality guarantee and free exchanges, shopping at Charles Tyrwhitt comes with peace of mind.

Now that you know the ins and outs of the return policy, you can shop confidently, knowing that you have options if something isn’t quite right.