Aritzia Return Policy: Simplified

Welcome to our comprehensive guide on Aritzia return policy! In this article, we will explain everything you need to know about returning items to Aritzia, whether you bought them online or in-store.

We will break down each section in simple terms to ensure you understand all the details. Let’s get started!

Understanding Aritzia Return Policy

Aritzia values its customers and aims to provide a smooth return process. Here’s what you need to know about their return policy:

Return & Exchange Conditions

To be eligible for a return or exchange, items must meet these conditions:

• Unwashed and Unworn: Items should not be washed, worn, or damaged.
• Tags Attached: All original tags must be attached.
• Receipt Required: A valid receipt is necessary.
• Special Conditions: Swimwear must have the liner attached, and shoes must be in the original box.

Items Not Eligible for Return or Exchange

Certain items are final sale and cannot be returned or exchanged:

• Sale items marked at 50% off or greater
• Intimates
• Bodysuits
• Hosiery
• Face Masks
• The Super Puff™ Personalized

Holiday Gift Return Policy

• Regular Price Purchases:
  • Gifts bought between November 15 and December 22: Eligible for a refund or exchange in-store and online until January 5.
  • Gifts purchased after December 22 follow the standard return policy.
• Sale Items:
  • Items discounted 50% or more: Final sale, no refunds or exchanges.
  • Other sale items: Eligible for exchange or merchandise credit until January 5.
• Final Sale Items:
  • Intimates, shapewear, and hosiery.
  • Aritzia Gift Cards (non-refundable unless required by law).
• Return Conditions:
  • Items must be unworn, unwashed, and undamaged.
  • Original tags must be attached.
• Refund Processing for Special Payment Methods:
  • PayPal or Buy Now, Pay Later purchases: Refunds only via mail to Distribution Centres.
  • In-store returns for these methods allow exchange or store credit only.

How to Return Items these items

• In-Store Returns:
  • Visit any Aritzia boutique for a quick return or exchange.
  • Note: Returns or exchanges are not processed in-store on November 29.
• Mail-In Returns:
  • Contact Aritzia Concierge for return shipment setup:
    • Phone: 1-855-ARITZIA (274-8942)
    • Email: service@aritzia.com

Online Purchases Return & Exchange Policy

Regular Priced Merchandise

• Full Refund: You can get a full refund within 14 days from the shipping date.
• Merchandise Credit: You can receive merchandise credit on an eGift Card within 30 days from the shipping date.
• No Returns: After 30 days, returns are not accepted.

Sale Merchandise

• Discounts Less Than 50%: You can get merchandise credit on an eGift Card if returned within 14 days of the shipping date. No refunds to the original payment method.
• Discounts 50% or Greater: Final sale, no returns or exchanges.

Exchanges

• In-Store: You can exchange online purchases in-store.
• Online Support: For help with online exchanges, contact Aritzia’s Concierge via live chat, phone (1-855-ARITZIA), or email.

How to Return Online Purchases

Mailing Back Your Return

If you prefer to mail back your online return, follow these steps:

1. Log In: Sign into your account and go to your Order History page as shown in the screenshot below

2. If you are a guest user, initiate your return by filling out this Order Tracking Form on Aritzia’s website. For guest users a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.

3. Select Order: Click on your order to view the details.
4. Initiate Return: Click ‘Return Items’ to fill out the return request form.
5. Confirm: Review your return details and click ‘Process Return’.
6. Receive Confirmation: You will get a Return Confirmation email.

Packaging Your Items

• Using the Aritzia Bag: Place your item(s) in the Aritzia bag and then in the original shipping box.
• Secure Packaging: Ensure the box is sealed securely.

Returning via FedEx using either of these options

• If you can not print, use QR Code: Bring the QR code from your Return Confirmation email to a FedEx location, and they will process your package.
• If you can Print at Home: Print the return label from your order details, attach it to your package, and drop it off at any FedEx location.

Processing Time

• Aritzia will process your return within 7 to 10 business days after receiving your package. You will receive an email once the return is complete.

In-Store Purchases Return & Exchange Policy

Regular Priced Merchandise

• Refunds: Available within 10 days of purchase with the original receipt.
• Exchanges or Merchandise Credit: Available within 21 days of purchase with the original receipt.

Sale Merchandise

• Final Sale: All sale and discounted items bought in-store are final sale.

Gift Cards

• Non-Refundable: Gift cards cannot be redeemed for cash or refunded unless required by law.
• Returns with Gift Card: Returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

PayPal and Afterpay Returns

PayPal

• Mail Back: Refunds to your PayPal account are only available if you mail back your return.
• In-Store: Returns in-store will result in an exchange or merchandise credit.

Afterpay

• Online Returns: Refunds to your Afterpay account are only available if you mail back your return.
• In-Store Returns: Refunds to your credit card, exchange, or merchandise credit, according to the Online Purchase Return & Exchange Policy.

How to Request a Return

For assistance with your return, contact the Aritzia Concierge team at service@aritzia.com.

Order Cancellation

• Cancellation Window: You have up to 30 minutes to cancel your order after clicking the ‘Submit Order’ button by calling 1-855-ARITZIA or using live chat during Concierge hours (Monday through Sunday, 6:00 am – 9:00 pm PST).

Contact Information

• Live Chat or Call: Contact Aritzia Concierge for support.
• Email: Reach out via email for assistance.

For any further queries regarding Aritzia return policy, you may visit the returns page on their website.

FAQs

This guide covers everything you need to know about Aritzia return policy. By following these steps, you can ensure a smooth return or exchange process.

If you have any questions, Aritzia’s Concierge team is always ready to help!