Altra Return Policy: A Complete Guide

Welcome to our detailed guide on the Altra return policy. If you’ve bought something from Altra and need to return it, this article will help you understand how to do it easily and quickly.

We’ll explain every step and make sure you know what to do. Let’s get started!

Altra Return Policy

Altra wants you to have the best experience with their products. That’s why they offer a 30-day trial run guarantee. This means you can try out your new Altra product for 30 days, and if you’re not happy, you can return it for a full refund.

30-Day Trial Runs: If you’re not satisfied within the first 30 days, return your items for a full refund.
Free Return Shipping: Each order comes with a free shipping return label.
Tracking Number: Keep your return label’s tracking number until your refund is processed.

Important Notes:

This return policy is only for customers in the US and Canada.
If you bought your product from a store, you must return it to that store.

Who Can Return Items

US and Canada Customers: Only customers from the US and Canada can use this return policy.
Online Purchases: If you bought your item from AltraRunning.com, you can return it directly to Altra.
Store Purchases: If you bought your item from a store, you must return it to that store.

Steps to Return a Purchase from AltraRunning.com

If you bought your Altra product online and want to return it, follow these steps:

Start a Return

If you have an account, log in and visit your order details.
If you checked out as a guest or received the item as a gift, have the order number, purchaser’s last name, and zip/postal code ready. Visit the Order Status page to look up the order and start the return as shown in the screenshot below

Process Your Item(s)

Select the item(s) you wish to return.
Select the reason for the return and answer any follow-up questions.
Select your preferred return method.

Package Your Item(s)

Print the return label and securely attach it to your package.
If you don’t have a printer, select the QR code return method. Bring your QR code and package to the shipping location you choose, and they will print the label for you free of charge.

Ship Your Package

Drop off your package at the selected shipping location.

Receive Your Confirmation and Refund

Once the warehouse receives and processes your return package, your refund will be processed.
You will receive an email confirmation once your refund has been initiated.

Refunds

Refund to Original Payment: Refunds are only given to the original form of payment.
Processing Time: Refunds can take up to three weeks because of shipping and bank processing times.
Original Shipping Charges: Original shipping charges are not refunded.
No Exchanges: Altra does not offer exchanges. You must return the item and place a new order if you want a different item.

Special Cases

Damaged Items During Shipping

If your order was damaged during shipping:

Minor Damage: Accept the package but note the damage on the shipping receipt. Contact Altra customer service immediately.
Severe Damage: Refuse the order and contact Altra customer service immediately.

Altra will try to reorder the item or credit your purchase quickly.

For any further query regarding the returns, you may visit Altra shoes return policy on their website.

FAQs

My online order has shipping damage. What can I do?

– Contact Altra customer service with your order number. Inspect the carton and contents before accepting your shipment. If there’s damage:
– Minor Damage: Accept the package, note the damage, and contact customer service.
– Severe Damage: Refuse the order and contact customer service.

How do I process an online return?

Returns are accepted within 30 days of purchase, with or without the original packaging. Follow the steps mentioned in the return process section.

How long does it take to receive a refund?

Refunds may take up to three weeks due to shipping and bank processing times.

What if I need a new return label for my order?

Contact Altra customer service to get a new return label.

How can I contact Altra customer service?

You can contact Altra customer service via live chat on their website, or during their service hours: Monday – Friday, 8 a.m. – 6 p.m. CST.

Summary

Returning an item to Altra is straightforward and customer-friendly. With a 30-day trial run guarantee and free return shipping, you can shop with confidence.

Remember to follow the steps and keep track of your return to ensure a smooth process. If you have any issues, Altra’s customer service is ready to help.

For more information, visit Altra’s Return Policy Page.

Altra Return Policy: A Complete Guide