Ogee Return Policy: Simplified
Ogee return policy made simple! Follow our guide for easy returns and refunds. Click to learn more about returning Ogee products!.
Ogee is known for its certified organic, high-performance beauty products that blend clean ingredients with real results. But what if something you ordered doesn’t work out? Whether it’s a skincare product that didn’t match your skin or a gift you want to return, I’ve broken down Ogee return policy so it’s easy to understand—no fine print confusion here.
Quick Overview of Ogee Return Policy
Here’s a quick look at the key return details:
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | 30 days from the purchase date |
| Return Condition | Unused or gently used items only |
| Returns for Sets/Bundles | Must return the complete set; partial returns not accepted |
| Return Shipping Fee | Deducted from your refund |
| Restocking Fee | None |
| Refund Method | Original payment method (product cost + applicable taxes) |
| Original Shipping Fee Refunded? | No |
| Final Sale Items | E-Gift Cards and Discovery Set |
| International Returns | Not accepted |
| Retail Store Returns | Not accepted |
| Gift with Purchase Returns | Must return the gift if keeping brought item is returned |
Returning Your Ogee Products: The Basics
If you bought a product on ogee.com and didn’t love it, Ogee gives you 30 days from the purchase date to send it back. This applies to both unused and gently used items. Yes, they understand that sometimes you need to try something once to know if it works for your skin.
But here’s the catch: products must be bought directly from their website. If you purchased from a physical store or another retailer, this policy won’t apply.
You’ll get a refund for the item’s price (plus any taxes paid), but not for the original shipping fee. Also, the cost of the return label will be subtracted from your refund.
How to Start a Return
Ogee has made the return process pretty simple. Here’s what you’ll need to do:
- Go to their returns portal.
- Enter your order number and either your email address or ZIP code. The screenshot of the Returns portal shared below.
- Follow the prompts to get your return label.
- Print and attach the label to your return package, and drop it off as instructed.
Once they receive the product, your refund will show up in your account within 3 to 10 business days. Pretty standard!
Important Return Exceptions You Should Know
Sets, Bundles & Collections
Buying a skincare set or bundle? These can only be returned if you send back everything in the set. Partial returns aren’t allowed. That means if you try out a cleanser from a 3-piece kit and want to send just that back—nope, not eligible.
Also, The Discovery Set is final sale. It cannot be returned at all, so think of it as a try-before-you-commit item.
Gift with Purchase
Ogee sometimes runs promos where you get a free gift if you spend a certain amount. If you’re returning the main item but keeping the freebie—sorry, that won’t fly. You have to return the gift too, or your return may not be accepted.
E-Gift Cards
These are final sale and non-refundable. If you buy something using an Ogee E-Gift Card and later return it, you won’t get a refund on your card. Instead, Ogee will issue you store credit to use on future purchases at ogee.com.
Gift Returns
Let’s say someone gifted you an Ogee product and you want to return it. You can do that—but you won’t get a refund. Instead, Ogee will give you online credit to use on their site.
Before returning a gifted item, reach out to their team at support@ogee.com so they can help process your request correctly.
What If Your Order Arrives Damaged?
If your product is damaged when it arrives, don’t wait. You have 14 days from the delivery date to report the issue.
Here’s what to do:
- Email support@ogee.com right away.
- Include a photo of the damaged item.
- They’ll guide you through the rest.
This timeline is super important. After those 14 days, Ogee may not be able to help.
Order Changes and Cancellations
Oops—typed in the wrong address or want to change what you ordered?
Email support@ogee.com as soon as you can. While they’ll try to help, they can’t guarantee any changes once your order is placed. And if it’s already shipped? You’re out of luck—they can’t modify or cancel orders that are already in transit.
How to Contact Them for Help
Need help with a return or have a question? Here’s how to reach out:
They’re your best bet if anything goes wrong or if you just need someone to walk you through the steps.
Common Questions
Final Thoughts
Ogee’s return policy is pretty fair. You get 30 days to try things out (even lightly), and returns are easy to make online. Just remember to return full sets, not just parts, and don’t wait too long if something goes wrong. Always reach out to support if you’re unsure—they’re there to help.
Hope this guide saves you time if you ever need to return your Ogee goodies!
Happy shopping!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Ogee’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Ogee’s Customer Service directly is the best resource.
