Portland Leather Return Policy: Simplified

Portland Leather is known for its beautifully crafted leather goods – totes, bags, and accessories with that rich, rugged feel you can only get from real, full-grain leather. But if you ever need to make a return, their return policy is just as thoughtfully designed. I went through every detail of their return policy so you don’t have to.

Here’s everything you need to know to return your Portland Leather purchase, whether you bought it online or in-store.

Overview of Portland Leather Return Policy

In-Store Returns and Exchanges

If you bought something at a Portland Leather retail location, you have 30 days from the purchase date to return or exchange it.

Requirements for in-store returns:

• Must bring your original receipt
• Item should be in brand-new, unused condition
• Refunds are made to the original payment method

Tip: Even if you purchased your item online, you can return it to a store! Just bring your item (in unused condition) and your order number.

Retail Locations That Accept Returns:

• Portland, OR: 808 NW 23rd Ave
• Portland Outlet Warehouse: 2512 SE Gladstone St
• Austin, TX: 1134 Sayers St

Store Hours:

• Portland & Outlet: Daily, 11am–6pm
• Austin: Mon–Sat 11am–6pm, Sun 11am–4pm

Returning an Online Order by Mail

Portland Leather makes it simple to return online purchases, but there are a few key things to know.

Steps to return online purchases by mail:

1. Go to the Returns Portal within 30 days of delivery.
2. Enter the Order Number and Shipping code and follow the instructions as shown in the screenshot below to start your return.

3. Pack your item carefully. Bags should have their tissue stuffing and handles folded as originally shipped.
4. Drop the package off for shipping.

Important Conditions:

To return an item, it must meet these conditions:

• Unused and New: The item should be in the same condition as when you received it.
• Original Packaging: Items like bags, shoes, and hats should be in their original packaging. For bags, this means returning them with tissue paper inside and handles folded neatly.
• No Bottom Wear for Shoes: Shoes should not have any wear on the bottom.

Return Shipping Fees

• $14.95 flat fee for most packages
• $6.95 if your package weighs under 1 lb
• FREE if you choose merchandise credit instead of a refund

Pro Tip: If you’re planning to shop again soon, choose store credit to skip the return fee altogether!

Exchanges – Not Offered, But There’s a Workaround

Portland Leather doesn’t do direct exchanges. But you can:

1. Return the item for merchandise credit.
2. Use that credit to place a new order.

The merchandise credit is sent by email as soon as the return label gets scanned in transit, so you won’t be waiting too long to reorder.

Note: Merchandise credits expire in 1 year.

Refund Timeline and Details

Here’s how refunds work based on your return method:

• Refund to Original Payment Method:
  Will be processed once your item is received and inspected at their facility. It may take up to 10 business days.
• Refund to Store Credit:
  You’ll get your digital gift card (via email) once your return label is scanned in transit. No need to wait for full processing.
• Mixed Payment (Gift Card + Credit Card):
  The refund will go back to the gift card first, and any remainder to your credit/debit card.

What Can’t Be Returned?

Some items are marked as final sale and are not eligible for return or exchange:

• Mystery Boxes
• “As Is” items
• Patina products
• Prototypes
• Gift cards

Also, items that have been used, damaged post-purchase, or modified in any way can’t be returned. And anything bought from third-party sellers (not Portland Leather directly) is not covered by their return or warranty policy.

Do Portland Leather Items Come with a Warranty?

Yes! They offer a lifetime guarantee on most leather goods for manufacturing defects, with a few exceptions. Here’s what they’ll cover:

Covered by Warranty:

• Leather & Straps: Never supposed to rip or tear. They’ll replace the item or parts—just pay shipping.
• Hardware (Snaps, Rivets):
  • If it breaks within 6 months: they fix it + cover shipping both ways.
  • After 6 months (up to 2 years): you pay to ship it to them, they cover materials, labor, and return shipping.
  • After 2 years: you cover all shipping costs; they still repair it for free.
• Stitching (Manufacturing Defects):
  Free repair or replacement if reported within 90 days. Beyond that, you cover shipping.

Not Covered:

• Zippers (take care not to overstuff!)
• Internal Seams (can’t always be accessed for repair)
• Footwear – Different rules apply; contact them for help.

How to Contact Them for Help

Need to get in touch with Portland Leather? Here are your options:

Email (Best for Detailed Help)

• support@portlandleathergoods.com
• Include: Your name, order number, and a photo of the shipping label if applicable
• Response time: 2–4 business days

Phone Support

• +1 (844) 547-5754
• Hours: Mon–Sun, 8am–5pm Central Time
• Good for quick questions (more complex stuff is better handled via email)

Mailing Address

Portland Leather Goods
1114 W 5th St. STE A
Austin, TX 78703

If you have any further query on Portland Leather Return Policy, you may visit their website.

Common Questions

Summary

If you’re shopping or returning with Portland Leather, I hope this guide helps take the guesswork out of it. Their policy is fair, transparent, and shows they care about quality. If you’ve had a return experience with them, feel free to share it below—I’d love to hear how it went!