Portland Leather Return Policy: A Simple Guide
Portland Leather makes high-quality leather products like bags, shoes, and hats. If you’ve bought something from Portland Leather and need to return it, you’re in the right place.
Here is a simple guide on Portland Leather return policy.
Overview of Portland Leather Return Policy
- Return Window: Initiate returns within 30 days of delivery.
- Item Condition: Items must be unused and in new condition.
- Exchanges: Direct exchanges are not available; opt for store credit to place a new order.
- Return Label Fee: Refunds have a return label fee deducted ($14.95 or $6.95 for packages under 1 lb).
- Store Credit: Returning items for store credit includes a free return label.
- Shipping Costs: Original shipping costs are non-refundable.
- Return Process: Detailed steps for returns are provided in the guide below.
How to Return Online
You have 30 days from the day you got your item to start the return process. If it’s a holiday season, this time might be longer.
- Visit the Return Portal: Go to the Portland Leather website and click on the “Start My Return” button.
- Complete the Steps: Follow the instructions as shown in the screenshot below to start your return.
- Prepare the Item: Make sure the item is unused and in its original packaging.
- Wait for Refund: Once Portland Leather gets your returned item, they will process your refund. You will get an email when this happens. Store credit is given as soon as the return label shows progress.
Return Conditions
To return an item, it must meet these conditions:
- Unused and New: The item should be in the same condition as when you received it.
- Original Packaging: Items like bags, shoes, and hats should be in their original packaging. For bags, this means returning them with tissue paper inside and handles folded neatly.
- No Bottom Wear for Shoes: Shoes should not have any wear on the bottom.
Refund Details
- Return Label Fee: If you return an item, a fee for the return label will be taken from your refund. This fee is $14.95. If your package weighs less than 1 pound, the fee is $6.95.
- Store Credit: If you choose store credit instead of a refund, the return label is free. The store credit will be sent to your email as a gift card.
- Original Shipping Fee: The original shipping cost is not refunded.
Important Points
- No Exchanges: Portland Leather does not offer direct exchanges. Instead, you can get store credit and use it to buy a new item.
- Damaged or Incorrect Items: If you received a damaged or wrong item, use the return portal to report it right away.
- Mystery Boxes: Items from Mystery Boxes cannot be returned.
- Footwear: Shoes must be in new condition and in their original packaging. Bottom wear is not accepted.
How to Return in Retail Store
You can return items bought online to Portland Leather’s retail stores:
- Location:
- 808 NW 23rd Ave, Portland
- Outlet at 2512 SE Gladstone St.
- Hours:
- NW 23rd Ave: Wednesday-Saturday 11am-6pm, Sunday-Tuesday Closed
- SE Gladstone St: Wednesday-Friday 11am-6pm, Saturday-Sunday 11am-5pm, Monday-Tuesday Closed
Contact For any Support
If you need any help, you may contact their customer service team via email support@portlandleathergoods.com Please include your name and order number (if you have one). You can also reach out to them by filling the contact us form with your query.
For wrong, missing, or damaged items, include a photo of the barcoded product label on the box you received to help us find the fastest possible resolution.
If you have any further query on Portland Leather Return Policy, you may visit their website.
FAQs
Conclusion
Returning items to Portland Leather is simple if you follow the steps. Remember to start your return within 30 days, keep your items in new condition, and use the return portal for a smooth process.
If you need help, you can always contact their customer service.
Happy shopping and don’t worry if you need to return something—Portland Leather goods return policy has got you covered!
