YSL Return Policy: Simplified

Welcome to our guide on the YSL return policy. This guide will explain everything you need to know about returning or exchanging products bought from YSL (Yves Saint Laurent).

What Can You Return or Exchange?

• Eligible Products: You can return or exchange YSL products within 30 days of receiving them.This means if you buy something from YSL and decide you don’t want it, you have 30 days to send it back and get your money back or choose a different size or color of the same item.
• Non-Returnable Products: You cannot return personalized products or any items marked as non-returnable at the time of purchase.

Exchange Rules

• Same Product, Different Size/Color: You can exchange a product for the same item in a different size or color.
• Different Products: If you want a different product, return the original item for a refund and place a new order. This means you can’t exchange for a different item directly; you have to return and repurchase.

Product Condition

• Original Condition: Items must be unaltered, unused, and undamaged, in their original packaging, with all tags and labels attached.
• Incomplete Returns: Products that are altered, worn, damaged, or soiled will not be accepted and will be sent back to you.

Legal Rights

• Defective Products: This policy does not affect your rights if the product has manufacturing defects or is not as described. If there’s something wrong with the product that’s YSL’s fault, you can still return it.

Return and Exchange Process

How to Return a Product

1. Online Return Form:
   • If you are logged in, to your account on the YSL website, go to your order history, and complete the online return form by selecting the product(s) and stating the reason for return.
   • Without Log in (Guest user), you can use the return form on YSL website to initiate the return.

2. Client Service: Contact YSL Client Service at +1 646 889 1961 or email clientservice.us@ysl.com for assistance.

How to Exchange a Product

• Contact YSL Client Service at +1 646 889 1961 or email clientservice.us@ysl.com to arrange an exchange.

Returning the Product

1. Packaging: Wrap the product safely to avoid damage. Place it in its original package, then in the shipping box.
2. Shipping Label: Attach the prepaid shipping label to the outside of the box. If you lost the label, contact Client Service.
3. Shipping:
   • Arrange for the carrier to collect the package.
   • Drop off the box at the nearest carrier drop-off location.
   • You can also return the product to any YSL store in the United States (except department stores).

Return Time Frame

• Products must be returned within 14 days from your request for a return or exchange.

Refund

• Inspection: YSL will inspect the returned product to ensure it meets the return conditions.
• Refund: If the product passes inspection, a refund will be made to the original purchaser, using the original payment method and currency.
• Processing Time: Your return will be processed within 5 to 7 working days once the package is received. During busy periods, this may take longer.
• Refund Confirmation: After the return is accepted, a confirmation email will be sent to you. The refund will be issued within 7 working days from the date of this email.

The time it takes for the refund to reflect in your account depends on your payment method:

• Credit Cards: After YSL’s bank sends the refund (within 7 working days of the confirmation email), your bank will process the refund. The time may vary depending on your bank’s policies.
• PayPal: Refunds will be visible in your PayPal account within 24 hours from the date of the confirmation email.
• Klarna: If you used Klarna, expect to see the refund in your account within 14 days from the confirmation email.

FAQs

Wrapping Up

We hope this guide helps you understand the Saint Laurent return policy. Remember to keep your products in their original condition and return them within the specified time frames. If you have any questions, contact YSL Client Service for help.

Happy shopping!