YSL Return Policy: Simplified
YSL return policy made easy! Follow our straightforward guide to returning and exchanging your luxury items
Saint Laurent (YSL) is a name that stands for luxury, style, and timeless fashion. Whether you’ve just treated yourself to a designer handbag or a sleek pair of boots, you might be wondering: What if it doesn’t work out? Don’t worry — I’ve broken down YSL return policy in plain, easy-to-understand language so you’ll know exactly what to expect.
YSL Return Policy Overview
| Return Window | 30 days from delivery |
|---|---|
| Return Condition | Items must be unworn, in original condition, with all tags and packaging |
| Return Shipping | Free with YSL’s prepaid FedEx label |
| Exchanges Allowed? | No self-serve exchange — must contact Client Service |
| In-Store Returns | Allowed only at YSL boutiques (not department stores or outlets) |
| Refund Timeframe | Within 7 business days after the return is received |
| International Returns | Must be from the same country and U.S. state the return label was issued to |
| Exclusions | Returns not accepted through department stores or outlets; use YSL return label only |
How Long Do You Have to Return Something?
You get 30 days from the delivery date to return your YSL item. But here’s the catch — after you fill out the return request online, YSL expects you to send back the item within 14 days.
So, the full timeline looks like this:
- From delivery: You have 30 days total.
- After submitting the return form: Ship your item within 14 days.
Make sure the item is:
- Unworn
- In original condition
- With all original tags and packaging, including gift wrapping if applicable
Exchange Rules
- Same Product, Different Size/Color: You can exchange a product for the same item in a different size or color.
- Different Products: If you want a different product, return the original item for a refund and place a new order. This means you can’t exchange for a different item directly; you have to return and repurchase.
How to Start a Return: Step-by-Step
Returning a YSL item is straightforward — here’s how you do it:
Step 1: Fill Out the Online Return Form
- Go to the YSL.com website.
- Scroll to the footer and click on “Return Order.”
- Fill out the form with your order info. The screenshot of the form shared above.
- Once you complete the form, you’ll need to ship your return within 14 days.
Step 2: Pack the Item Carefully
- Make sure everything is in perfect condition.
- Include all tags and original packaging (even gift boxes).
- Place the item in the shipping box.
Step 3: Attach the Prepaid Return Label
- YSL provides a prepaid FedEx return label with every order.
- Lost it? Contact Client Service at +1 646 889 1961 for a replacement.
Step 4: Send It Back
You’ve got two options:
- Schedule a FedEx pickup by using the waybill number on your return label.
- Drop off the return at a FedEx location.
Important:
- Do not use another shipping service — YSL won’t be responsible if your return goes missing.
- You must ship your return from the same U.S. state where the return label was issued.
Returning Items to a YSL Boutique
If you prefer returning in person, you can take your item to a YSL boutique.
Just be aware:
- Returns must go through YSL’s own boutiques, not department stores (like Nordstrom or Saks) or outlet locations.
- Store associates will send your item back to the YSL warehouse.
- Once it’s received and validated, you’ll get an email and a refund within 7 business days.
Find your nearest YSL boutique using the store locator on YSL.com.
Refunds
Once YSL gets your item back and confirms it’s in good condition, here’s what happens:
- Refunds are processed within 5 to 7 business days.
- You’ll get an email confirming the return and refund.
- Refunds are only issued to the original payment method.
Refund Timelines by Payment Method:
| Payment Method | Refund Time After Confirmation |
|---|---|
| Credit Card | Within 7 business days (plus processing time by your bank) |
| PayPal | Within 24 hours |
| Klarna | Within 14 days |
For security reasons, you can’t request a refund to a different card.
Exchanges
Not directly. YSL doesn’t offer a self-service exchange option online. But if you want to exchange an item, you can contact Client Service at +1 646 889 1961 and ask for help.
They’ll walk you through what’s possible — but generally, if you want a different size or color, you’ll need to return the original and place a new order.
Received a Damaged Package?
If your YSL delivery arrives in bad shape:
- Take photos of the damage before opening the package (if possible).
- If it’s clearly damaged, refuse delivery.
- Contact YSL Client Service right away.
How to Contact YSL for Help
Need to ask about a return or get a replacement label? Here’s how to reach YSL’s Client Service:
Visit: YSL.com
Then scroll to the bottom and choose:
- “Contact Us” to reach their support team.
- Or click “Return Order” to start a return.
For lost return labels, damaged parcels, or exchange help, Client Service is your go-to.
Pro Tips for Hassle-Free Returns
I’ve helped decode dozens of return policies — and YSL’s is fairly shopper-friendly. But here are a few extra tips to save you time and stress:
- Make sure all packaging is intact. That includes tags, boxes, and tissue paper — yes, even the fancy ribbon.
- Don’t delay your return request. Even if you have 30 days, remember you need to return the item within 14 days of submitting the form.
- Stick to FedEx. YSL won’t cover returns sent through other services.
- Keep your tracking number. It’s your proof if anything goes wrong.
- Avoid using department stores for returns. They’ll reject it.
FAQs
Wrapping Up
YSL keeps things classy — and that includes their return policy. It’s straightforward as long as you follow the rules: act fast, return items in perfect condition, and stick to FedEx. Whether you’re sending back a pair of heels that didn’t fit or a coat that wasn’t quite your style, their system is smooth if you follow the steps.
Need help? Client Service is just a click away on YSL.com.
