West Elm Return Policy: Simplified
West Elm Return Policy Made Easy! Learn how to return, refund, or exchange items effortlessly. Read our step-by-step guide today!
West Elm offers stylish furniture and home decor, but what if you need to return something? This article explains West Elm return policy in simple terms so you can return items without stress.
West Elm Return Policy Overview
| Category | Details |
|---|---|
| Return Window | 30 days for most items, 7 days for quick-ship upholstery |
| Ineligible Items | Final sale, monogrammed, made-to-order, mattresses, gift cards, damaged items |
| Return Methods | In-store, by mail (UPS), by phone for furniture and large items |
| Proof of Purchase Required | Yes (receipt, order number, gift receipt, etc.) |
| Refund Method | Original payment form, store credit for gifts |
| International Returns | Must contact customer service for return authorization |
| Shipping Fees | Non-refundable, customer may pay return shipping |
| Price Adjustments | Not allowed |
| Registry Items | Can be returned within 90 days of the event or purchase |
Detailed Return Policy
Return Timeframe
- 30 days to return most items from the day you receive them.
- 7 days to return quick-ship upholstery items.
- Registry gifts can be returned within 90 days of the event or purchase.
Items You Cannot Return
Some items cannot be returned. These include:
- Final sale and open-box items (prices ending in $.97 or $.99)
- Monogrammed items (personalized)
- Made-to-order (MTO) items
- Mattresses and foundations
- Gift cards
- Items damaged from normal wear and tear
Proof of Purchase
You must show proof of purchase to get a refund or store credit. Accepted proof includes:
- Original receipt (paper or electronic)
- Gift receipt
- Packing slip with order number
- Order number
- Gift registry number
How to Return Items
West Elm offers three ways to return items:
1. Return In-Store
- Bring the item and proof of purchase to a West Elm store.
- West Elm Outlet stores do NOT accept returns.
- Returns for non-furniture items are free in stores.
2. Return by Mail (UPS)
- Start a return on West Elm website.
- Enter your order number and billing postal code as it appears on the Packing Slip or shipping label.
- Pack the item in its original box.
- Use the prepaid UPS return label.
- You may have to pay return shipping fees depending on the reason for return.
- If you do not have your order number, please call customer service at 1.888.922.4119.
3. Return by Phone (For Furniture & Large Items)
- Call 1.888.922.4119 to arrange a pickup.
- Return fees may apply.
Refunds
- Original receipt → Refund to original payment method.
- Gift receipt → Refund as Merchandise Credit.
- Cash or check refunds over $100 → Company check mailed in 14 business days.
- Returns over $10,000 → First $10,000 refunded on the same day, the rest mailed as Merchandise Credit.
- Shipping fees are NOT refundable.
International Returns
- Only U.S. orders can be returned online or in-store.
- For international returns, you must get a return authorization from customer service:
- U.S.: 1.888.922.4119
- Canada: 1.855.860.1082
- Other countries: 1.405.717.6122
- Email: international@westelm.com
- Refunds will be in the original currency through Borderfree.
- Shipping fees are non-refundable.
Price Adjustments
- West Elm does NOT offer price adjustments.
- Even if the price drops after purchase, you won’t get a refund for the difference.
Contact Details of Customer Service
If you have any questions or need help with returns, you can contact West Elm’s customer service:
- General Customer Service: 1.888.922.4119
- Outside the United States: +800 15004444
For more details on the returns visit the return policy on their official website or you can call the customer service.
FAQs
Final Thoughts
West Elm return policy is straightforward, but there are some restrictions. Make sure your item is eligible, keep your receipt, and return within 30 days (or 7 days for quick-ship upholstery). For furniture, call customer service to arrange a return. Always check the details to avoid surprises!
Hope this guide helps! Happy shopping! 😊
