Vans Return Policy: Simplified

Vans is one of the most iconic footwear and apparel brands in the world, known for its classic skate shoes and laid-back style. Whether you bought a pair of sneakers or a hoodie, knowing how to return something you’re not happy with is important.

So if you’re looking to send something back, this guide covers everything you need to know about the Vans return policy—step-by-step.

Vans Return Policy at a Glance

Here’s a quick overview to help you see the essentials at a glance:

How to Return a Vans.com Order (Step-by-Step)

If you ordered something from Vans.com and want to return it, here’s how to do it:

1. Start Your Return Online

Go to Order and Return Status. Enter your:

• Order number
• Email address
• Billing ZIP code

Once you’re in, follow the steps to start the return process. The screenshot of the Order and return status page shared below

2. Select Your Return Options

You’ll be asked to:

• Choose the item(s) you want to return
• Pick a reason for each item
• Select your preferred return method (shipping label or QR code)
• Submit your return request

3. Pack It Up

Use the original box or bag your order came in—Vans encourages reusing it to reduce waste.

• Print and attach the shipping label.
• No printer? Select the QR code return option and take your package to a FedEx Office location. They’ll print the label for you at no charge.

Heads up: USPS locations won’t print your label or pack your item, but you can buy shipping materials from them if needed.

4. Ship It

Drop off your package at the return location you chose (FedEx or USPS, depending on your label/QR code).

5. Wait for the Refund

• After Vans receives and processes your return, your refund will be initiated.
• You’ll get a return confirmation email.
• Refunds can take 7–14 business days depending on your payment method and item eligibility.
• The money will go back to the original form of payment.

In-Store Returns

Bought something in a Vans store? Or maybe you ordered online and prefer to return it in person? Here’s what you need to know:

• Bring your receipt: You’ll get a refund to the original form of payment.
• No receipt? You’ll receive store credit for the item’s current selling price.
• Pro Shop items: These must be unused, in original packaging, with tags, and returned with a receipt.

Important: If you bought something in a Vans store, you must return it in-store. You can’t mail it back.

Exchange Policy

Want to swap a size or color? Here’s how it works:

• No online exchanges.
• You can exchange items at any Vans retail store or outlet, even if you bought them online.
• Call your local store first to make sure they have the item you want.

If you ordered during a promotion, contact Vans Customer Care to help with your exchange.

Refund Details: When Will I Get My Money Back?

After Vans receives your returned item:

• Refunds are processed in 7 to 14 business days
• Once the refund is issued, it may take 2–3 business days to show up, depending on your bank
• Refunds are based on the product price and tax only—original shipping isn’t refunded
• Vans may verify the condition of your item before approving the refund

If you paid with:

• Credit card or PayPal: Refund goes back to your original payment method
• Klarna: You’ll need to continue payments until the return is processed
• Gift card: Refund goes back onto a Vans gift card

What You Can’t Return

Here’s what you can’t return:

• Custom products — Anything you designed yourself is final sale
• Used or damaged items — Unless there’s a product defect
• Store purchases by mail — Store items can’t be returned by mail

Vans Price Adjustment Policy

Bought something and then saw it go on sale? Vans has your back.

• If the pre-tax price of an item on Vans.com or the Vans Family app drops within 14 days of your purchase, you can request a price adjustment.
• The item must be:
  • In stock
  • Same style, color, and size
  • Still available online

How to Request a Price Adjustment

Contact Vans within 14 days. You’ll need to share:

• Order number
• Purchase date
• Item details
• Original price

If it qualifies, they’ll refund the difference.

Klarna and Gift Card Returns

Klarna Orders

• Returns must happen within 30 days
• You’re still responsible for payments while the return is being processed
• Klarna refunds may take up to 14 days after the item is received

Gift Card Purchases

• You’ll be refunded onto a new gift card
• Applies to returns by mail and in-store

How to Contact Vans for Help

Need help with a return, exchange, or price adjustment? Here’s how to reach them:

• Call (Toll-Free): 1-855-909-8267
  • Monday to Friday: 6AM – 4PM PST
• Live Chat or Email: Contact Vans

Pro Tips for Hassle-Free Returns

Here are a few smart shopper tips to make your Vans return smooth and easy:

1. Keep Your Box and Tags
   Don’t toss the packaging until you’re 100% sure you’re keeping the item.
2. Use the QR Code Option
   No printer? No problem. Choose the QR code and let FedEx Office handle it for free.
3. Double Check Return Eligibility
   If you bought a custom item, it’s yours forever—so think twice before clicking “Buy.”
4. Watch the Calendar
   The 30-day window starts from the day of delivery, not the day you placed the order.
5. Check for Promotions Before Buying Again
   If you’re exchanging, prices might change—keep an eye out for sales before repurchasing.

Common Questions

Wrapping Up

Returning items to Vans is straightforward if you follow the steps outlined in this guide. Whether you bought your items online or in-store, Vans offers a hassle-free return process.

Remember to keep your receipt and return items within 30 days. If you have any questions, Vans Customer Service is always ready to help.

We hope this guide has made the Vans shoes return policy clear and easy to understand.

Happy shopping!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Vans website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Vans Customer Service directly is the best resource.