Vans Return Policy: Simplified
Vans is known for its cool shoes and great customer service. If you bought something from Vans and need to return it, don’t worry! Our guide on Vans Return Policy will explain everything you need to know.
This guide will help you understand how to return items to Vans, what the rules are, and what you need to do to get a refund or exchange.
Vans Return Policy Overview
Return Window
- Timeframe: You can return items within 30 days of delivery.
- Condition: Items must be in new condition, with tags attached and in the original packaging.
Non-Returnable Items
- Custom Products: Custom-made products cannot be returned.
How Refunds Are Processed
- Refund Method: Refunds are issued to the original form of payment.
- Shipping Charges: Original shipping charges are not refunded.
Returning Items Bought Online
How to Start a Return Online
- Visit the Return Page: Go to the Order and Return Status page on the Vans website.
- Enter Details: Input your order number, email address, and shipping zip code as shoen in the below screenshot.
- Select Items: Choose the items you want to return.
- Choose Reason: Select the reason for your return.
- Select Method: Choose your preferred return method.
- Submit Request: Submit your return request.
Packing and Shipping Your Return
- Pack Items: Use the original box or bag to pack your items.
- Print Label: Print your return shipping label and attach it to the package.
- Drop Off: Take your package to the selected return location (e.g., USPS or FedEx).
Receiving Your Refund
- Processing Time: Once Vans receives your package, it can take 7-14 business days for the refund to be processed and appear in your account.
Returning Items Bought In-Store
How to Return In-Store
- Bring Receipt: Bring your receipt to the Vans store.
- Refund Options:
- With Receipt: Refund to the original payment method.
- Without Receipt: Merchandise credit at the current selling value.
Pro Shop Items
- Condition: Must be unused, in original packaging, with tags attached.
- Receipt Needed: Original receipt required for return or exchange.
Exchanges
Online Exchanges
- No Online Exchanges: Vans does not offer online exchanges.
- In-Store Exchanges: You can exchange items in any Vans store or outlet.
- Contact Customer Service: For help with exchanges, contact Vans Customer Service.
Exchange with Promotions
- In-Store: Items bought with a promotion can be exchanged or returned at Vans retail locations.
Refunds
Processing Time
- Refund Time: It can take 2-3 business days for refunds to be processed after the return is complete.
- Additional Time: It may take extra time for your bank to make the funds available.
Refund Method
- Original Payment: Refunds are issued to the original form of payment.
- Exclusions: Shipping charges are not refunded.
Special Cases
Klarna Orders
- Return Window: Items bought with Klarna can be returned within 30 days.
- Refund Time: Klarna refunds are processed within 14 days after the return is received by Vans.
Gift Card Purchases
- Return Window: Items bought with a Vans gift card can be returned within 30 days.
- Refund Method: Refunds are issued to an alternate gift card.
If you have any further questions about the returns, you can visit Vans return policy on their website.
Contact Us
If you have any questions or need further assistance, Vans Customer Service is there to help. You can reach out to them through:
Live Chat: Connect with a Vans representative in real-time for quick assistance.
Email Us: Send an email, and they will get back to you as soon as possible.
Hours of Operation: Monday – Friday: 6:00 AM – 4:00 PM PT
Address:
Vans Headquarters:
1588 South Coast Drive
Costa Mesa, CA 92626
Feel free to reach out to Vans Customer service during their business hours, and they will be happy to assist you with any questions or concerns regarding your Vans purchase or return.
FAQs
Wrapping Up
Returning items to Vans is straightforward if you follow the steps outlined in this guide. Whether you bought your items online or in-store, Vans offers a hassle-free return process.
Remember to keep your receipt and return items within 30 days. If you have any questions, Vans Customer Service is always ready to help.
We hope this guide has made the Vans shoes return policy clear and easy to understand.
Happy shopping!
