Tillys Return Policy: A Simple Guide

Tillys is a popular retailer for casual apparel, shoes, and gear, especially among those who love an active lifestyle. But what happens if your order isn’t quite right? Don’t worry, I have gone through Tillys’ return policy on their website and broken it down into simple language so you know exactly what to expect.

Let’s make those returns easy.

Quick Overview of Tillys Return Policy

Here’s the big picture, at a glance:

How Long Do You Have to Return?

You get 30 days from the package order date (for online purchases) or the store purchase date to make a return. That’s it. Miss this window, and Tillys won’t accept your return.

If your order was shipped to an APO/FPO address, you’ll need to contact customer service to coordinate the return.

Condition of Items: What’s Acceptable?

Your items need to be in original condition:

• All tickets and garment labels must still be attached.
• Shoeboxes can’t have tape or shipping labels (tip: put them inside another box when mailing back).
• Original packaging must be included.

If Tillys receives an item that doesn’t meet these conditions or doesn’t receive it at all, they won’t issue a refund.

What Items Are Final Sale?

Some items can’t be returned at all. Here’s the no-go list:

• Jewelry
• Undies
• Cosmetics
• Candy
• Clearance promotions (anything with a red tag/price)
• Donations

Also, if you buy sunglasses or watches, you’ll need to contact the manufacturer directly for warranty issues.

Special Rules for Certain Products

Some items have their own return restrictions:

• Large items like bikes, surfboards, paddleboards, snowboards, snowboard boots, and bindings cannot be returned to a store.
• These items must be returned by mail.

How to Return Online Purchases

There are two main options:

Option 1: Mail It Back

• Step 1: Visit Tillys return page to start your return.
• Step 2: Enter the Order Number and Email Id generate the return label. The screenshot of the returns page is shared below.

• Step 3: A $6.95 return fee will be deducted when you generate this label.
• Step 4: Pack the item securely. Use the original packaging, if possible.
• Step 5: Drop your package in a USPS mailbox, blue collection box, at the post office, or request a free pickup at USPS.com.

Prefer to handle shipping yourself?

• Send your prepaid, insured package to:
  
  Tillys.com
E-Commerce Returns
17 Pasteur Irvine,
CA 92618
  Note: Tillys won’t accept C.O.D. deliveries.

Option 2: Return In-Store for Free

• Bring your item(s) and shipping confirmation email to any Tillys store.
• Show the card you used to make the purchase.
• Use their Store Locator to find one near you.

Returning Items Bought In-Store

This is simple. Take your items, receipt, and original payment method back to the store. There are no extra fees for in-store returns.

What About Amazon Purchases?

If you bought through Amazon:

• You can return it online for a refund to your original payment method.
• Or return it in-store for an exchange or store credit (but no refunds in-store).

How Do Refunds Work?

• Refunds go back to your original payment method (except gift cards – those are refunded as Tillys store credit).
• For Afterpay users, the refund first goes through Tillys, then gets applied to your Afterpay account. It can take up to 10 business days to see the money back, depending on your bank.
• It may take 1–2 billing cycles for the credit to appear on your statement.

Exchange

• Online purchases: No direct exchanges allowed. You’ll need to return your item and place a new order.
• In-store purchases: Exchanges are allowed in-store.

Gift Card Returns

If you paid with a gift card, you’ll receive your refund as a Tillys Gift Card (store credit). You can use this online or in-store.

How to Contact Tillys for Help

Need help? Here’s how you can reach them:

• By Phone: (866) 484-5597
  • Mon–Sat: 8am–5pm PST
  • Sun: Closed
• By Email:Contact Form
  • Mon–Sat: Same-day responses (emails after hours answered next day).
  • Sun: Replies on Monday.
• By Chat:Chat Now
  • Mon–Sat: 8am–5pm PST
  • Sun: Closed

Pro Tips for Hassle-Free Returns

1. Save your receipt! You can’t return anything without it.
2. Keep tags on until you’re sure. Once they’re off, your item is no longer returnable.
3. Use a second box for shoes. Never stick shipping labels on a shoebox—it’ll void your return.
4. Go in-store when possible. It’s free and faster than mailing back.
5. Act fast. Don’t wait until the last few days of the 30-day window.

Common Questions

Summary

Tillys keeps it pretty straightforward: 30 days, receipt required, and items must be in perfect condition. The easiest way? Return in-store for free. Mail-in returns work too, but they’ll cost you $6.95.

When in doubt, call or chat with their customer service they’re available most days to help.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Tillys website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Tillys Customer Service directly is the best resource.