Tillys Return Policy: Everything You Need to Know

Shopping at Tillys is fun, but sometimes you might need to return something. Whether you bought the wrong size, changed your mind, or received a faulty item, this article will help you understand Tillys’ return policy in simple steps. Let’s check into everything you need to know.

Key Points of the Policy

Here are the most important things about Tillys’ return policy:

• Return Window: You can return items within 30 days of the order date (if bought online) or the purchase date (if bought in-store).
• Receipt Needed: A receipt is required for all returns.
• Item Condition: Items must be in their original condition with tags attached. Items like shoes should be in their original box, which shouldn’t have tape or shipping labels.
• Non-Returnable Items:
  • Jewelry
  • Undergarments
  • Cosmetics
  • Candy
  • Clearance or promotional items with a red tag
  • Donations
• Shipping Fees: These are non-refundable.

How to Return Items to Tillys

Returning items to Tillys is easy, whether you want to return them online or in-store.

1. Online Returns

If you prefer mailing your return, here’s how you can do it:

• Step 1: Visit Tillys return page. Enter the Order Number and Email Id as shown in the below screenshot.

• Step 2: Create a return label. A fee of $5.95 will be charged for the label.
• Step 3: Pack the item securely. Use the original packaging, if possible.
• Step 4: Send your package using one of these options:
  • Place it in your mailbox.
  • Drop it in a USPS collection box.
  • Hand it to your postal carrier.
  • Take it to any post office.
  • Request a free USPS carrier pickup.
• Step 5: Track your return using the tracking number.

Important: If you don’t want to use a Tillys return label, you can ship the items to this address:

Tillys.com
E-Commerce Returns
17 Pasteur
Irvine, CA 92618

Make sure the package is pre-paid and insured. Tillys does not accept C.O.D. deliveries.

2. In-Store Returns

Returning items in-store is simple. Here’s what you need:

• Bring the item you want to return to any Tillys’ store.
• Carry the original receipt or shipping confirmation email.
• Show the card you used to make the purchase.

Tip: Use Tillys’ store locator to find a nearby store.

Special Rules for Certain Products

Some items have unique rules or restrictions:

• Large Items: Bikes, surfboards, paddleboards, snowboards, and snowboard equipment cannot be returned to a store. These must be returned by mail.
• Amazon Purchases: If you bought from Tillys on Amazon, you can:
  • Return it online for a refund.
  • Return it in-store for an exchange or store credit.
• Holiday Returns: Items bought between October and December can be returned until January 15 or 30 days from the purchase date, whichever is later.

Refunds and Exchanges

Refunds

• Refunds will be issued to the original payment method.
• Allow 1-2 billing cycles for the refund to show on your statement.

Exchanges

• Online Orders: Tillys does not offer direct exchanges for online purchases. You need to return the item and place a new order.
• In-Store: You can exchange items directly at a Tillys store.

Gift Card Purchases

If you used a gift card to buy something, Tillys will refund the amount as store credit. Keep your gift card until you are satisfied with your purchase.

FAQs

Contacting Tillys for Help

If you need help with a return, you can contact Tillys:

• By Phone: (866) 484-5597 (Monday–Saturday, 8 AM–5 PM PST)
• By Email: Expect a reply the same day (Monday–Saturday).
• By Chat: Available during phone support hours.

If you have any more questions about the returns, you can visit the return policy on their website.

Summary

Tillys’ return policy is straightforward, with clear rules about what can and can’t be returned. By following the steps above, you can make your return process quick and stress-free.