Thats So Fetch Return Policy: Simplified
Get all the details on Thats So Fetch return policy in our comprehensive guide. Easy returns, exchanges, and more!
That’s So Fetch is an online fashion store known for trendy styles that cater to the bold and stylish crowd. If you’ve ever worried about what happens when something doesn’t fit right or isn’t quite what you expected, this post is for you.
I’ve gone through their entire return policy and broken it down into simple, everyday language to help you return with confidence.
Thats So Fetch Return Policy Overview
| Feature | Details |
|---|---|
| Return Window | 30 days from date of purchase |
| Return Condition | Items must be in “as new” condition with tags, no marks or stains |
| Free Returns? | No, customers are responsible for return postage |
| Refund Method | Store credit only (no cash refunds) |
| Exclusions | Underwear, lingerie, swimwear bottoms/sets, garments with inbuilt underwear, jewellery, make-up, final sale items, and late returns |
How to Return an Item
Returning an item is straightforward. Follow these steps to make sure everything goes smoothly:
- First, choose your country: To start your return, visit the That’s So Fetch return page, click on your country (Australia, NZ, UK, USA, Canada), and follow the instructions.
- Follow the Links: Click on the appropriate section (General or Faulty Return) to start the return process for your country.
- Provide Order Number: Follow the online steps and fill the return form including the order number as shown in the screenshot below.
- If your country isn’t listed, you’ll need to handle return shipping yourself. Send the package to:
That’s So Fetch Returns
33 Niton Drive
Truganina, VIC 3029
Australia - Pack Your Items: Use the original packaging or any other suitable bag/box to pack your items. Ensure they are in the same condition as when you received them. Make sure to include your order number and any other relevant information.
What can be returned?
You can return most clothing items as long as they are:
- Unworn and in “as new” condition
- Have tags still attached
- Free from makeup, fake tan, or any other marks
But here’s what you cannot return:
- Underwear and lingerie
- Swimwear bottoms, one-pieces, and swim sets
- Clothes with built-in underwear
- Jewelry and make-up
- Final sale items
- Anything returned after the 30-day window
If you’re unsure about an item, double-check before purchasing—especially with items in the exclusion list.
Exchanges
To exchange an item:
- Email customer support with your order number.
- Let them know what you’d like to exchange it for.
They’ll guide you through the next steps. It’s a manual process, so be sure to communicate clearly and quickly.
Faulty or Defective Items
If something arrived damaged or faulty,
You can:
- Fill out the faulty returns form here, or
- Reach out directly on their Contact Page
They’ll get back to you with what to do next.
How Refunds Work ( Store Credit Only)
That’s So Fetch doesn’t do refunds back to your bank or credit card. Instead, once your return is approved, they’ll send you store credit. That means your money stays with them, but you can use it toward another purchase.
Here’s how it works depending on where you live:
- USA and New Zealand: You’ll get your store credit once the return is marked “in transit.” Then allow up to 48 more hours for processing.
- Australia and Other Countries: You’ll receive store credit after the return reaches their warehouse and is processed (up to 48 hours).
The store credit is valid for three years from the date it’s created. So you’ve got plenty of time to use it!
What Should I Return Items In?
You can reuse the original packaging if it’s still in good shape. If not, feel free to use:
- A new postal satchel from your post office (at your own cost), or
- Any other clean, sturdy bag or box you have at home
Just make sure your item is safe and secure for transit.
Returns for Buy Now, Pay Later Services
Yep! If you bought something using Afterpay, Laybuy, Zippay, or Klarna, you can still return the item.
Here’s the catch: you’ll still need to make your scheduled payments to those services. That’s So Fetch will give you store credit, not a refund. So you’re still responsible for completing the payment plan even after returning.
How to Contact Them for Help
Need assistance with your return? Their customer support is super helpful.
You can contact them through:
- The Help & Contact page
- Or fill out the return/faulty form here: Return Form
Be sure to include your order number and any important details so they can help you faster.
Common Questions
Final Thoughts
The That’s So Fetch return policy is pretty straightforward once you break it down. Just stick to the 30-day limit, keep items clean and tagged, and be ready for store credit instead of a refund.
If you’ve had experience returning with them or have a question I didn’t cover, feel free to share it in the comments below. Happy shopping—and returning (if you need to)!
Happy shopping!
