Shiekh Return Policy: As easy as 1-2-3

Welcome to our guide on the Shiekh return policy! Here, we will explain everything you need to know about returning items to Shiekh in a simple and clear way. I

If you bought something from Shiekh and need to return it, this guide will help you understand the steps and rules.

What is Shiekh Return Policy

Shiekh is happy to issue a refund for full-priced merchandise returned within 30 days of receipt. Here are the key points you need to remember:

• Timeframe: You must return the item within 30 days of receiving it.
• Condition: The product must be in the condition you received it, with the original box and packaging.
• Restocking Fees: If the original box is missing or used for return, a $3 restocking fee applies. For Nike items, a 15% restocking fee is charged if the box is missing or damaged.
• Clothing and Hats: These must be unworn, unwashed, and undamaged with original tags.

Special Rules for Sale and Clearance Items

• Sale and clearance items can only be returned for store credit or exchange, not for a refund.

How to Return an Item

You have two options to return an item:

1. Mail the Package:

• Make sure to include the completed Return/Exchange Form and receipt.
• Send it to:
  Shiekh Shoes
Attn: Web Department
494 North E St
San Bernardino, CA 92401

2. Return to a Store:

• Take the item, Return/Exchange Form, and receipt to a Shiekh store.
• Note: The store can’t issue refunds. Refunds are processed by the corporate office, which takes about 1 week.

Return Instructions

1. Pack the Item: Carefully pack the item in its original box. If the original box is missing, use a suitable box to protect the merchandise.
2. Return Label: Return labels are sent via email in PDF format. USPS is the usual service provider unless otherwise stated.
3. Shipping Fee: If you didn’t receive free shipping and still want a return label, Shiekh can send one for a fee of $7.95.

Return Shipping Costs

• Shiekh will pay up to $13 in shipping costs if:
  • The item is defective.
  • The wrong item was shipped.
  • The item was missing parts or accessories.

Free US Domestic Shipping Cost

• If your order qualified for free shipping, you might also qualify for free returns within 14 days of receiving the order.
• A free return label will be sent to you via email.

When Will You Get Your Refund?

• Once Shiekh receives your return, it takes 1 to 2 billing cycles (about 1-2 months) for the refund to appear on your credit card statement.

Exchange Policy

If you want to exchange an item:

• Contact Shiekh’s Customer Service at (888) 574-4354 to check the availability of the replacement item.
• You can return the item by mail or at a store.
• There is a $7.95 processing and handling fee for exchanges.
• Replacement items arrive within 7-10 business days after the original item is received.

Refusal of Package Delivery

• A 15% restocking charge applies if certain brands (like Pleaser, Bordello, Demonia, Funtasma, K-Swiss, or Pinup Couture) are refused for delivery or canceled in transit.

Contact Information:

• Customer Service: 1-888-574-4354
• Monday – Thursday: 9 a.m. to 3 p.m. PST
• Friday: 9 a.m. to 1:30 p.m. PST
• Email: support@shiekh.com

If you have any questions about Shiekh Return Policy, you can visit the returns page on their website.

FAQs

By following these guidelines, you can easily return or exchange items at Shiekh.

Remember to keep the original packaging and complete the Return/Exchange Form for a smooth process.

If you have any questions, Shiekh’s customer service team is ready to help!