Shiekh Return Policy: The Simple Shopper’s Guide

Shiekh is known for its wide selection of sneakers, boots, and trendy footwear from brands like Nike, Adidas, and Puma. But what happens if your new kicks don’t fit or you change your mind? I’ve broken down Shiekh return policy into a super simple guide so you can shop with confidence and avoid surprises.

Shiekh Return Policy Overview

Here’s a quick table with the most important facts about returning items to Shiekh:

How Returns Work at Shiekh

What Can You Return?

• Full-priced merchandise: Return within 30 days, unused, with original box/packaging.
• Clothing and hats: Must be unworn, unwashed, undamaged, and have all original tags.
• Sale or clearance items: Only for store credit or exchange, not a refund.
• Non-returnable: No returns on undergarments, bathing suits, socks, or clearance items under $5.

Return Condition

Shiekh is strict about condition. Here’s what you need to know:

• Shoes: Must have the original shoe box. Don’t use the shoe box as your shipping box! If you do, or if the box is missing, there’s a $3 restocking fee.
• Nike items: If returned without the original box or with a damaged box, a 15% restocking fee applies.
• Special brands: Refusing delivery for Pleaser, Bordello, Demonia, Funtasma, K-Swiss, or Pinup Couture? There’s a 15% restocking fee.

How to Return Your Items

You have two main options:

1. By Mail

• Step 1: Print and fill out the Return/Exchange Form.
• Step 2: Pack your item in its original box, then place that box in a shipping box. Don’t tape the shoe box itself.
• Step 3: Mail to: Shiekh Shoes
Attn: Web Department
494 North E St
San Bernardino, CA 92401
• Step 4: Pay for shipping yourself, unless the item is defective, wrong, or missing parts (then Shiekh pays up to $13).

2. In-Store

• Bring the completed Return/Exchange Form and your receipt.
• Stores can process the return, but refunds are only handled by the corporate office.
• Your refund goes to your credit card after the store notifies the office. Allow about a week for processing.

Return Shipping: Who Pays?

• You pay for return shipping, unless:
  • The item is defective.
  • The wrong item was shipped.
  • The item is missing parts/accessories.
• In those cases, Shiekh covers shipping up to $13.

Free Returns?

• If your order had free shipping, you might qualify for a free return label (ground shipping) if you return within 14 days.
• If you didn’t get free shipping, you can request a return label for $7.95 (deducted from your refund).

Exchanges

• Call Customer Service at (888) 574-4354 to arrange an exchange.
• They’ll check if your replacement is available and explain next steps.
• You can mail your item or bring it to a store.
• Exchanges have a $7.95 processing and handling fee.
• Once your return is received, your replacement will arrive in 7–10 business days.

Note: Exchanges are not guaranteed to be held for you, so act fast!

Special Cases and Fees

Restocking Fees

• $3 fee: If you return shoes without the original box, or if you use the shoe box as the shipping box.
• 15% fee: For Nike items without the original box, or for certain brands if you refuse delivery or cancel in transit.

Refunds

• Refunds are processed 2–7 business days after your return is received at the warehouse.
• Allow 1–2 billing cycles for the refund to show on your credit card.
• Shipping fees from your original order are non-refundable.

Price Adjustments

• If an item you bought goes on sale within 10 days of your purchase, Shiekh will refund you the difference. Contact support@shiekh.com (limit: one refund per month per customer).

Gift Card Promotions

• If you return an order that included a gift card promo, you must return the gift card unused. If you used it, the value will be deducted from your refund.

How to Contact Shiekh for Help

If you need help with a return, exchange, or just have a question, here’s how to reach Shiekh:

• Phone: 1-888-574-4354
  • Monday–Thursday: 9 a.m. to 3 p.m. PST
  • Friday: 9 a.m. to 1:30 p.m. PST
• Email: support@shiekh.com

For exchanges: Email stylist@shiekhshoes.com

Common Questions

Pro Tips for Hassle-Free Returns

As someone who’s navigated a lot of return policies, here are a few Shiekh-specific tips to save you time and money:

1. Keep the original box and packaging.
   Don’t toss them—even if you think you’ll keep the shoes. That $3 restocking fee adds up!
2. Use a separate shipping box.
   Never tape up the shoe box itself. Always put it inside another box for shipping.
3. Act quickly for exchanges.
   Shiekh can’t guarantee to hold your replacement item, so send your return ASAP.
4. Check your order for free shipping.
   If you qualified, you might get a free return label (within 14 days).
5. Take photos of defects.
   If your item is damaged or defective, email support@shiekh.com with your order number and photos for a quick resolution.

Final Thoughts

Returning to Shiekh is pretty straightforward if you follow the rules. Remember to keep your packaging, act within the 30-day window, and double-check if your item is eligible. When in doubt, reach out to customer service—they’re there to help!

Happy shopping (and returning, if you need to)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Shiekh website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Shiekh Customer Service directly is the best resource.