Ruggable Return Policy: A Simple Guide
Learn how the Ruggable return policy works – 30-day window, $25 fee, Final Sale exclusions plus expert tips to avoid refund hassles.
Ruggable is a popular home brand known for its innovative, machine-washable rugs and stylish home accessories. Their products combine easy cleaning with modern designs, making them a favorite choice for busy, design-loving households. However, sometimes you might need to return or exchange a product. This article will explain Ruggable return policy in simple terms, making it easy for everyone to understand.
Overview of Ruggable Return Policy
| Aspects | Details |
|---|---|
| Return Window | 30 days from delivery date |
| Item Condition | Must be new and free of pet hair, dirt, stains, damage, and signs of wear or washing |
| Return Fee | $25 processing fee per item (except Throw pillows) |
| Exchanges | Allowed within 30 days (US only, no fee) |
| Exclusions | Final Sale items, Spot Cleaner & Swatches |
| Original Packaging | Required or similar protective packaging |
What You Can Return and When
- Most items from Ruggable.com are returnable for a full refund (minus the $25 processing fee per item) within 30 days of delivery. Refunds go back to your original form of payment.
- If you bought a Rug System, you must return both pieces: the Rug Cover and the Rug Pad. Returning only one piece doesn’t count.
- Throw Pillows: You can return or exchange them within 30 days, and there’s no processing fee.
- Pet Beds: To get a full refund, the bed must be unopened with the vacuum seal intact.
- Only items bought directly from Ruggable.com can be returned to Ruggable. If you purchased from a third-party retailer, you need to return it through that seller.
What “New Condition” Means (So Your Refund Isn’t Denied)
Your item must be returned free of:
- Pet dander or fur
- Dirt or grass stains
- Signs of wear, washing, or improper care
- Damage or stains
Ruggable inspects returns. If the item can’t be resold, no refund will be issued.
Packaging matters: Ship your return in the original packaging or similar packaging that protects the item. If your order shipped with multiple items in one package, contact Customer Care for help.
What You Cannot Return (Final Sale Items)
Some items are Final Sale, which means no returns, refunds, exchanges, or cancellations. This includes:
- All sale items
- Ruggable Spot Cleaner & Stain Remover
- Sample swatches
Ruggable explains Final Sale as purchases that are not returnable or exchangeable, often on clearance or end-of-season items, and discounts don’t apply to Final Sale items. (Sales tax may still apply.)
If a Final Sale item arrives damaged or incorrect: Contact Customer Support. Final Sale items still have a one-year limited warranty.
How to Start a Return (U.S. Orders)
If your order was delivered to a U.S. address within the last 30 days, use Ruggable’s Self-Service Portal. There’s a $25 processing fee per item for returns (again, Throw Pillows are exempt).
Step-by-step:
- Go to the Self-Service Portal on Ruggable’s website.
- Enter your order number and shipping ZIP code in the portal. The screenshot of the portal is shared below
- Select the item and the reason for return.
- Choose “Return for $ amount.”
- Follow the prompts. You’ll get a prepaid shipping label by email.
- Ship your item back using that label.
- Important: you need a separate label for each item.
- Processing & refund timing:
- Up to 5 business days to process after Ruggable receives your return.
- Then 2–3 business days for your refund to show.
- If your account isn’t credited within 7 business days after the refund is issued, contact your bank.
If you received the wrong or a defective item: contact Customer Care before using the portal.
Email deliverability tip: Check your spam/junk folder and add support@ruggable.com to your contacts so you don’t miss their emails.
Exchanges (U.S. only)
You can exchange a Ruggable product within 30 days of delivery if you live in the U.S. (Exchanges aren’t offered outside the U.S. right now.)
Key rules for exchanges:
- The item must be in new condition (same clean, unused standards as returns).
- You can exchange an order only once (no exchanges of exchanged items).
- Discounts and promo codes don’t apply to exchanges; Ruggable gives you credit for the full retail value of your original item.
- If the new item costs less, you get a refund of the difference; if it costs more, you’ll be charged the difference.
- Exchange credits can’t be saved for later use them during the exchange.
- You must exchange for a similar item (e.g., Rug System → Rug System; Rug Cover → Rug Cover).
- If you’re exchanging a Rug System, return both the Rug Pad and Rug Cover.
- The Ruggable Spot Cleaner & Stain Remover is Final Sale – no exchanges.
Refunds: Fees, Timing, and Partial Refunds
- Processing fee: Returns typically deduct a $25 processing fee per item (Throw Pillows are not charged this fee).
- Refund method: Refunds go back to your original form of payment.
- Processing time: Allow up to 5 business days after your return arrives, plus 2–3 business days for the refund to appear. If not posted within 7 business days after issuance, contact your bank.
Why you might get a partial refund (common reasons):
- The return arrived damaged.
- Late or lost orders.
- The $25 return fee per rug item was deducted.
- A post-purchase discount was applied to your order.
How to Contact Ruggable for Help
- Email (fastest for non-urgent issues): Use the online form or email support@ruggable.com. Available Monday–Friday, 7 AM–4 PM PST.
- Live chat: Monday–Friday, 8 AM–3 PM PST via the chat widget on their Help Center page.
- Don’t miss their emails: Check spam/junk and add support@ruggable.com to your contacts.
Common Questions
Pro Tips for Hassle-Free Returns
- Keep it pristine. I always do a quick “lint-roller check” before packing. Pet hair or dirt can sink your refund.
- Return the whole set. Bought a Rug System? Make sure both the Cover and Pad go back together.
- Use the right box. Original packaging is best; otherwise use sturdy packaging so the item isn’t damaged in transit.
- Mind the labels. Returning multiple items? Print one label per item.
Final Thoughts
- 30 days to return.
- Items must be in new condition.
- Most returns have a $25 processing fee per item (Throw Pillows: no fee).
- Final Sale items (including sale items, Spot Cleaner & Stain Remover, and sample swatches) are not returnable.
- Use the Self-Service Portal for U.S. returns; follow the steps and watch the timelines above.
If you follow the simple rules – keep it clean, pack it well, and send back the full set when needed—you should have a smooth return or exchange experience.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Ruggable website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Ruggable Customer Service directly is the best resource.
