Ruggable Return Policy: Simplified

Ruggable is known for its unique rugs that are washable and easy to maintain. However, sometimes you might need to return or exchange a product. This article will explain Ruggable return policy in simple terms, making it easy for everyone to understand.

Overview of Ruggable Return Policy

What You Can Return or Exchange

You can return or exchange most Ruggable products if you follow their rules. Here’s what you need to know:

• Rugs: You can return or exchange rugs within 30 days of receiving them.
• Pet Beds: These must be unopened and still in their vacuum seal to be returned.
• Throw Pillows: You can return or exchange these within 30 days without any processing fee.

Conditions for Returns

To get a full refund, the item must be in new condition. This means:

• No pet dander or fur
• No dirt or grass stains
• No signs of wear, washing, or improper care
• No damage or stains

If the item is not in new condition, it may not be refunded.

Processing Fees

When returning rugs, there is a $25 processing fee for each item returned. However, throw pillows do not have this fee.

How to Return or Exchange Items

If you want to return or exchange a Ruggable product, follow these steps:

For U.S. Customers:

• Go to the Self-Service Portal on Ruggable’s website.
• Enter your order number and shipping zip code as shown in the below screenshot

• Select the item you want to return or exchange and the reason.
• Choose whether you want a refund or an exchange.
• Follow the prompts to complete your request.
• You will receive a prepaid shipping label via email.

For Canadian Customers:

• Email Ruggable’s Customer Care Team at support@ruggable.com to start your return.
• They will send you a prepaid return label.

Important Notes:

• If you received an incorrect or defective item, contact Customer Care before using the portal.
• Each Rug System (the rug pad and cover) must be returned together.

Refund Process

Once Ruggable receives your returned item:

• It may take up to 5 business days to process your return.
• After processing, it can take an additional 2-3 business days for the refund to appear in your account.

You will receive a confirmation email once your refund is processed.

Exchanging Products

If you want to exchange a product:

• You can only exchange items within 30 days of delivery.
• You can only exchange an item once; no further exchanges are allowed after that.
• Discounts and promo codes cannot be applied to exchanges. Instead, you will receive credit for the full retail value of the exchanged item.

Special Cases

Some items are final sale and cannot be returned:

• The Ruggable Spot Cleaner & Stain Remover
• Sample sale items

If you bought a Ruggable product from another store (not Ruggable.com), you need to contact that store for returns.

If you have any more questions about the returns, you can visit Ruggable returns policy on their website.

FAQ’s

Summary

Ruggable makes returning and exchanging products straightforward as long as you follow their guidelines. Always keep your items in new condition if you think you might want to return them later. For any issues, reach out to their Customer Care team for assistance.

Happy shopping!