Room and Board Return Policy: Simplified

Room & Board is a well-known furniture and home decor company in the United States. They’re famous for their modern designs and focus on quality. But what happens if your new sofa, lamp, or rug just doesn’t fit your space? I’ve dug into their official return policy to give you the clearest, most straightforward explanation possible.

Room and Board Return Policy Overview

Let’s start with a quick table. Here’s what you need to know at a glance:

Policy Detail	What You Need to Know
Return Window	No strict time limit, but return ASAP. Damaged, worn, or altered items may be refused or refunded less.
Condition of Items	Must be in original condition. Damaged, worn, or altered items may not be accepted.
Return Shipping Fee	Free return delivery within the 48 contiguous states.
Original Delivery Fee Refund	Not refundable.
Gift Cards	Not returnable. Items bought with gift cards can be returned for store credit.
Mattress Returns	120-night sleep trial. No returns after 120 days unless defective.
Vanity Returns	Cannot be returned once altered or installed.
Outlet & Floor Samples	Final sale—no returns or exchanges.
Clearance Items	Can be returned, but exchanges may not be possible.
Commercial Use	Policy does not apply to commercial purchases.

How the Room & Board Return Policy Works

Returning Furniture & Home Decor

Satisfaction Guarantee: Room and Board wants you to be happy with your purchase. If you’re not satisfied, you can return or exchange items.
Time Frame: Make your return or exchange in a timely manner. Damaged, worn, or altered items might not be accepted or might result in a reduced refund.

Key Points:

Items must be in their original condition.
If your item is damaged or altered, you might not get a full refund—or any refund at all.
You need a receipt for in-store returns if you didn’t use a Room & Board account.

Free Cancellations

Changed your mind before your order ships? Good news! Room & Board does not charge any cancellation fees—even for custom or made-to-order items. Just contact them to cancel.

Free Return Delivery

Returning something big? You don’t have to worry about paying for return shipping if you live in the 48 contiguous states. Room & Board will schedule a free pickup for your furniture or large decor item. However, the original delivery fee won’t be refunded.

What If My Item Is Damaged?

If your item arrives damaged or is unsatisfactory, Room & Board will work with you to fix the problem. They might:

Offer product repair
Replace parts
Exchange the item

Their goal is to make it right for you.

Refunds: How Will I Get My Money Back?

Credit Card: Refunded to the card you used.
Gift Card: Refunded to a Room & Board gift card.
Cash or Check: You’ll get a refund check in the mail.

Tip: If you bought something in-store and didn’t use a Room & Board account, you’ll need your receipt to return it.

Special Return Rules

Gift Cards

You can’t return Room & Board gift cards.
But if you buy something with a gift card, you can return that item. You’ll get store credit back on a gift card.

Mattress Returns

You get a 120-night sleep trial for mattresses.
After 120 days, you can’t return or exchange the mattress unless there’s a defect in materials or workmanship.

Vanity Returns

Room & Board does not install vanities. You must hire a professional.
Once a vanity is altered or installed, you cannot return it.

Outlet, Floor Sample, and Clearance Items

Outlet Items & Floor Samples: Final sale. No returns or exchanges.
Clearance Items: Can be returned, but exchanges may not be possible due to limited stock.

Business & Commercial Use

The return policy does not apply to commercial or business use.
If you’re buying for a business, contact Room & Board for their commercial policy.

How to Start a Return

Room & Board makes returns pretty simple. Here’s what you need to do:

For Furniture & Large Decor

Contact Room & Board: Let them know you want to return or exchange your item.
Schedule Pickup: They’ll arrange free return delivery with you.

For UPS Shipped Items (Small Items)

Find the Prepaid UPS Label: It’s usually in a pouch on the outside of your box, or inside the package.
Pack Up Your Item: Put it back in the box.
Attach the Label: Stick the prepaid UPS label on the outside.
Drop Off: Take the package to any UPS drop site.

Note: The return label has all the info Room & Board needs to process your return.

How to Contact Room & Board for Help

If you need help with a return, exchange, or just have questions, here’s how to reach their Customer Experience Specialists:

Phone: 800.301.9720
Email: You can visit the Contact us page on their website and write an email.
Live Chat on their website.
Hours:
- Monday–Friday: 8 a.m. to 7 p.m. (Central Time)
- Saturday–Sunday: 10 a.m. to 5 p.m. (Central Time)

Their team is based in Minneapolis and can help with everything from returns to product advice.

Common Questions

Can I return an item if I’ve used it for a few weeks?

Yes, but make sure it’s still in original condition. If it’s damaged, worn, or altered, Room & Board may refuse the return or give you less money back.

Are there any fees for returning a large item?

No, return delivery is free within the 48 contiguous states. But your original delivery fee won’t be refunded.

What if I lost my receipt?

If you bought in-store and didn’t use a Room & Board account, you need your receipt to return the item.

Can I return a mattress after 120 days?

Only if there’s a defect in materials or workmanship. Otherwise, returns and exchanges are not accepted after the 120-night trial.

Pro Tips for Hassle-Free Returns

Want your Room & Board return to go smoothly? Try these tips:

Keep Your Packaging: If you think you might return something, save the box and packing materials for a while.
Act Fast: Don’t wait weeks to decide. The sooner you start your return, the better your chances for a full refund.
Inspect on Arrival: Check your furniture or decor as soon as it arrives. If there’s any damage, contact Room & Board right away.
Don’t Install Vanities Until You’re Sure: Once a vanity is altered or installed, you can’t return it. Double-check measurements and style before calling the plumber!
Use the UPS Label: For small items, always use the prepaid UPS label included in your shipment. It makes returns super easy.

Final Thoughts

Room & Board’s return policy is pretty shopper-friendly. There are no hidden fees for returns or cancellations, and they even cover return shipping for most items. Just remember to keep things in original condition, act quickly, and keep your receipts handy. If you ever have questions, their customer service team is ready to help.

Happy shopping—and even happier returning (if you need to)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Room and Board website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Room and Board’s Customer Service directly is the best resource.