Revolve Return Policy: Simplified
Revolve return policy made simple! Get full refunds within 30 days and learn the best tips for easy returns and exchanges.

Revolve is a popular online fashion retailer known for trendy clothes, shoes, and accessories. If you’re a shopper in the USA, you’ll want to know exactly how their return policy works before you buy. I’ve read through the official Revolve return policy and broken down everything you need to know – no confusing language, just clear answers!
Revolve Return Policy At a Glance
Here’s a quick table to help you see the most important details right away:
Policy Element | Details |
---|---|
Return Window | 30 days for refund; 60 days for exchange (from shipment date) |
Condition | Unworn, unwashed, undamaged, unused, all original tags attached |
Return Shipping | Free prepaid label for US customers (free shipping both ways) |
Major Exclusions | Final Sale items, special bridesmaid orders (3+ in one style), some items via Happy Returns |
Refund Time | 2-3 business days after arrival at their facility |
Instant Return Credit | Available for eligible customers; valid for 10 days, up to $500 |
How the Revolve Return Policy Works
Let’s walk through the policy step by step, so you know exactly what to expect.
Return Windows: Know Your Deadlines
- Refund: You have 30 days from the shipment date to return items for a full refund.
- Exchange: You have up to 60 days from shipment to exchange your item for something else.
- Bridal Gowns: Must be returned within 30 days for refund or store credit.
- Beauty Products: Must be unused, unopened, and returned within 30 days.
Tip: If you’re worried about missing the window, reach out to customer service-they’re happy to help.
What Can You Return? (And What You Can’t)
- Returnable: Most clothing, shoes, accessories, and beauty products (if unopened).
- Not Returnable:
- Items marked “FINAL SALE”
- Special orders of 3+ bridesmaid dresses in one style
- Some products (like fragrances, nail polish, candles, batteries, aerosols, alcohol-based liquids, luggage, and select designers) can’t be returned via Happy Returns.
Item Condition Rules
To get your refund or exchange, items must be:
- Unworn and unwashed
- Undamaged and unused
- All original tags attached
Special Care for Certain Items:
- Shoes: Try them on only on carpet, and return the shoe box undamaged.
- Swimwear & Lingerie: Try on over underwear, don’t remove the protective slip.
- Tops & Dresses: Watch out for makeup or deodorant stains.
How to Start a Return
You have two easy options for returns in the USA:
1. In Person with Happy Returns
- No box, no label, no printer needed.
- Initiate your return by visiting the start returns page to generate the QR code. Here is the screenshot from their return page:

- Find a Return Bar near you, and drop off your items.
- Refunds are usually issued within 24 hours.
- Limit: You can drop off up to 9 items per return.
- Exclusions: Some items (like fragrances, nail polish, candles, etc.) can’t be returned this way.
2. By Mail
- Find your Order by visiting the Revolve website and fill your order number , shipping Zip Code, and email ID as shown in the screenshot below to initiate your returns.

- Pack your items at home.
- Use the free prepaid UPS or FedEx label provided.
- If you’re returning items from multiple orders (with the same email), include all order numbers in the package.
- Drop it off at any UPS or FedEx location.
Tip: Always keep your tracking number until your refund is processed.
Exchanges: How They Work
- You can exchange items up to 60 days from shipment.
- Only in-stock items can be reserved for exchange (not pre-orders).
- Start your exchange online, ship your item back using the prepaid label, or return it at a Happy Returns Bar.
- Once your return is received, allow 2-3 business days for processing and shipment of your exchange.
Refunds
- Once your return arrives at Revolve, it takes 2-3 business days to process.
- You’ll get a refund confirmation email.
- Refunds may take a few more days to show up on your credit card, depending on your bank.
Shipping charges for expedited orders are not refundable.
Instant Return Credit: Shop Before Your Refund Arrives
Revolve offers something called Instant Return Credit for eligible customers:
- Use your refund as store credit right away, before your return is processed.
- Credit is valid for 10 days and up to $500.
- If you don’t use it, it goes back to your original payment method.
- If your return doesn’t meet policy conditions, your credit is revoked and you’ll be charged.

Special Rules for Certain Items
Bridal Gowns
- Return within 30 days for refund or store credit.
- Must be unworn, unaltered, and have all original tags.
- No returns after 30 days.
Bridesmaid Dresses
- Special orders of 3 or more in one style are FINAL SALE.
- If you’re unsure, order an in-stock size before placing a big order.
Beauty Products
- Must be unused and unopened.
- Return within 30 days.
Damaged, Defective, or Incorrect Items
- If you get a damaged item, contact customer service immediately.
- Revolve will help with a replacement or refund.
What If You Sent the Wrong Item Back?
- If you accidentally send something to Revolve that you didn’t buy from them, contact customer service right away.
- They’ll try to help, but they can’t guarantee recovery or compensation for non-Revolve items.
Authenticity & Warranty
- Revolve sells only authentic, first-run products (unless marked “Pre-Owned”).
- All products are covered for defects for 90 days from purchase.
- After 90 days, they’ll try to help with repairs if possible, but full refunds/replacements are not guaranteed unless the designer agrees.
How to Contact Revolve for Help
If you need help with a return, exchange, or any other issue, here’s how to reach them:
- Phone (US): 1-888-442-5830
- Phone (International): +1-562-926-5672
- Email: sales@revolve.com
- Live Chat: Available on their website (English only)
Tip: For the fastest help, have your order number ready when you call or email.
Common Questions
Pro Tips for Hassle-Free Returns
I’ve shopped (and returned) a lot online. Here are a few expert tips to make your Revolve returns as smooth as possible:
- Try on shoes on carpet only. You don’t want to scuff them and lose your return eligibility!
- Don’t toss the tags or boxes. Keep everything until you’re sure you’ll keep the item.
- Use the Happy Returns Bar if you want your refund fast. Most refunds process within 24 hours there.
- Returning multiple items? Write all order numbers on a slip of paper and put it in the box.
- Double-check for “Final Sale” before you buy. Those can’t be returned, no matter what.
Summary
Revolve’s return policy is pretty shopper-friendly: 30 days for a refund, 60 for an exchange, and free return shipping for US customers. Just keep your items in new condition, keep all packaging and tags, and watch out for final sale items. If you ever have a question, their customer service is ready to help.
Happy shopping-and even happier returning (if you need to)!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Revolve website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Revolve Customer Service directly is the best resource.