Revolve Return Policy [2025]: Simplified

Revolve is a popular online fashion retailer offering trend-forward clothing, shoes, beauty products, and more. Known for its stylish picks and influencer-loved looks, Revolve also aims to make returns easy, but there are important rules and exceptions you should know before sending anything back.

If you’re shopping at Revolve and wondering what happens if something doesn’t work out, this guide breaks everything down Revolve Return Policy in a simplified way.

Quick Look: Revolve Return Policy Summary

Here’s a handy table with the need-to-know info upfront:

When and How You Can Return Items

Revolve gives you:

• 30 days to return items for a refund.
• Up to 60 days to exchange for something else.

So if you miss that first window, you can still get store credit or an exchange – just not a refund.

Helpful tip: If you’re unsure whether your item qualifies or if you’re running late, Revolve encourages reaching out to their customer service for support.

Return Conditions: What’s Returnable and What’s Not?

Your return must be in original condition. Revolve won’t take back items that are worn, damaged, or missing tags. Here’s how to keep items return-ready:

Shoes

• Try them on only on carpet to avoid scuffing.
• Return the original shoebox in good shape — it’s part of the product.

Swimwear and Lingerie

• Try on over underwear only.
• Don’t remove the protective hygiene sticker.

Tops and Dresses

• Be mindful of makeup or deodorant marks when trying on.

Final Sale and Special Items

Some items can’t be returned, even if they’re new:

• Items marked FINAL SALE (check your order details).
• Bridesmaid dresses when 3 or more are ordered in the same style.
• Opened beauty products
• Certain restricted items at Happy Returns locations (details below)

Bridal Items:

Bridal Gowns

• Can be returned within 30 days
• Must be unworn, unaltered, and with all tags

Bridesmaid Dresses

• Orders of 3 or more in one style = Final Sale
• Want to try before you commit? Order one in-stock dress first if possible.

Beauty Product Returns

• Accepted within 30 days
• Must be unused and unopened

If you’ve opened that lipstick or face cream, it’s yours to keep.

Two Ways to Return Your REVOLVE Order (Both Free for U.S. Shoppers!)

REVOLVE makes U.S. returns easy and free with two convenient options – Happy Returns in-person drop-off and prepaid mail return. Here’s what you need to know:

Option 1: Happy Returns (In-Person Drop-Off)

• No box, label, or printer needed. Initiate your return online through your REVOLVE account.
• Initiate your return by visiting Revolve’s website
• Enter the details and follow the prompt to start your return and generate the QR code
• Drop off your items at a Return Bar (find locations at Happy Returns)
• Receive your refund quickly – usually within 24 hours for eligible items.

Happy Returns excludes some items, including:

• Fragrances
• Nail polish
• Candles
• Batteries, aerosols, alcohol-based liquids
• Luggage
• Some select designer or specialty products

Important limitations with Happy Returns:

• Maximum 9 items per drop-off. Happy Returns Bars will not accept more than 9 items at once.
• If you accidentally drop off a non-eligible item, it may still be processed, but expect a delay (the exact timeframe isn’t guaranteed—officially, REVOLVE says processing time increases, but doesn’t specify 2–3 weeks).
• Speed: For eligible items, refunds are typically processed much faster than mail returns.

Option 2: Return by Mail

• Use the prepaid return label included in your package (or print a new one online). Screenshot of the order lookup page shared below

• Pack your items securely in their original packaging if possible.
• Drop off your return at a UPS or FedEx location (check your label for the correct carrier).
• Track your return online.

Important:

• Do not combine returns from multiple orders in one box. Each order should be returned separately to ensure proper processing. Mixing orders can cause delays or errors.
• Refund timing: Allow 2–3 business days for REVOLVE to process your return after receipt, plus 3–5 business days for your bank to post the refund.
• International customers must pay for their own return shipping—prepaid labels are for U.S. shoppers only.

Additional Tips

• Start all returns online through your REVOLVE account for tracking and confirmation.
• Keep items unworn, unwashed, undamaged, and with all original tags to avoid a rejected return.
• Double-check exclusions, final sale items, opened beauty products, and certain categories (like bridesmaid dresses ordered in bulk) cannot be returned.
• If you’re unsure or running late, contact REVOLVE customer service for help they may be able to assist 

REVOLVE Exchange Policy for Returns

Need a different size or color?
REVOLVE makes exchanges simple for U.S. customers, here’s how it works and what you should know:

How Exchanges Work

• Step 1: Reserve Your New Item
  Log in to your REVOLVE account, go to your order history, and reserve the new item you want in place of your return.
• Step 2: Start Your Exchange Online
  Use the exchange portal to initiate your return. Choose to send your original item back by mail using the prepaid shipping label (included in your package or printable online), or drop off eligible items at a Happy Returns Bar for a box-free, label-free process.
• Step 3: Ship Your Return
  Pack your item carefully (unworn, undamaged, with all original tags and packaging), and send it back. If using Happy Returns, just bring the item as-is—no box needed.
• Step 4: Wait for Confirmation
  REVOLVE will ship your exchange item once they receive and process your return. Most exchanges ship within 2–3 business days after your return is received.
• Step 5: Track Your Exchange
  You’ll get an email with tracking info once your new item is on the way.

Important Details

• Time Limit:
  Exchanges are accepted up to 60 days from the shipment date – longer than the 30-day window for refunds.
  Do not initiate an exchange after this window unless you’ve contacted customer service first.
• Eligibility:
  Only in-stock items can be exchanged out-of-stock, pre-order, and final sale items are not eligible.
  Not all items qualify for Happy Returns (e.g., fragrances, nail polish, candles, batteries, aerosols, alcohol-based liquids, luggage, and select designer products must be returned by mail).
• Item Condition:
  Items must be unworn, unwashed, undamaged, and with all original tags attached (e.g., shoe boxes for shoes, hygiene sticker for swimwear or lingerie).
• Happy Returns Limits:
  Maximum 9 items per Happy Returns visit if you have more than 9, return by mail or make multiple trips.
• Outside the Return Window:
  Do not send a return or exchange without contacting REVOLVE customer service first—you risk having your package returned to you.
• Instant Return Credit:
  Selected customers may see an “Instant Return Credit” option, allowing you to shop for your new item before your return is received. If you use this, you must return your original item on time or you’ll be charged.

What Cannot Be Exchanged?

• Final Sale items (clearly marked in your order details)
• Orders of 3 or more bridesmaid dresses in the same style
• Bridal gowns or other specially noted designer exclusions
• Used, worn, or damaged items
• Opened beauty products

Quick Reference Table

Final Tips

• Always initiate exchanges through your REVOLVE account for tracking and confirmation.
• If you’re unsure about eligibility or timing, contact customer service before sending anything back.
• Refer to REVOLVE’s official Returns & Exchanges page for the latest details:
  REVOLVE Returns & Exchanges

Refunds: How and When You’ll Get Your Money

Certainly! Here’s a clear, accurate, and reader-friendly rewrite of your refund section, fully aligned with REVOLVE’s official policy as of July 2025:

How and When You’ll Receive Your Refund

Here’s what to expect when returning an item to REVOLVE for a refund:

Refund Processing Time

• REVOLVE typically processes refunds within 2–3 business days after receiving and accepting your return.
• Allow an additional 3–5 business days for the refund to appear in your account, depending on your bank or card issuer.
• Check your email for a return confirmation this confirms when REVOLVE has received your item and started processing your refund.

How You’ll Get Your Refund

Your refund will be issued to the original payment method used for your purchase:

Instant Store Credit Option:

Some eligible customers may receive immediate store credit (“Instant Return Credit”), which can be used within 10 days (up to $500). If you don’t use it, the amount will be refunded to your original payment method.

Important Reminders

• Returns must meet REVOLVE’s condition requirements (unworn, unwashed, undamaged, all tags and original packaging attached) to qualify for a refund.
• International orders: Return shipping is at your expense, and duties/taxes may not be refundable.
• If you don’t see your refund within 10 business days (processing + bank posting), contact REVOLVE customer service for assistance.
• Refunds are only issued after REVOLVE receives and accepts your return—keep your return tracking number as a reference.

Your instructions are generally correct but could be clarified for greater accuracy and completeness. Here’s an official, updated rewrite based on REVOLVE’s latest policies and best practices:

Damaged, Incorrect, or Unintentionally Sent Items

If You Receive a Damaged or Incorrect Item

• Contact REVOLVE Customer Service Immediately if your order arrives damaged or if you received the wrong item.
• REVOLVE will work with you to resolve the issue typically, they will offer a replacement or a full refund, depending on stock availability and your preference.
• Document the issue with clear photos of the damage or incorrect item and your packing slip, as you may be asked to submit this information.

If You Accidentally Return a Non-REVOLVE Item

• REVOLVE will attempt to assist if you mistakenly return an item you did not purchase from them.
• However, REVOLVE cannot guarantee that your non-REVOLVE item will be located, returned, or compensated.
• Contact REVOLVE Customer Service as soon as possible—provide detailed information (order number, return tracking number, description of the item) to improve the chance of recovering your item.
• REVOLVE is not responsible for items you did not purchase from them, but their customer service team will try to help within reason.

How to Contact Customer Service

• Email: Use the contact form at REVOLVE Help Center
• Phone (U.S.): 1-888-442-5830
• International: +1-562-926-5672 (English & Spanish)
• Live Chat: Available during business hours

Key Takeaways

• Always contact REVOLVE promptly if you receive a damaged, incorrect, or non-REVOLVE item.
• Keep your order/return details handy for faster assistance.
• REVOLVE will handle damaged/incorrect items with a replacement or refund.
• For non-REVOLVE items, REVOLVE will try to help, but there is no guarantee contact them as soon as possible.

Common Questions

Final Thoughts

Revolve’s return policy is built for convenience, especially for U.S. shoppers. With free returns, flexible timeframes, and extras like Instant Credit and Happy Returns, getting a refund or exchange is pretty stress-free.

As long as your item is still in great shape and within the return window, you’re good to go. And if you’re ever unsure, don’t hesitate to reach out to their friendly customer service team.

Happy shopping (and returning, if you need to)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Revolve website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Revolve Customer Service directly is the best resource.