Oh Polly Return Policy: Simplified

Oh Polly is a popular fashion retailer known for its trendy apparel, and understanding the Oh Polly Return Policy is essential for a smooth shopping experience.

This guide breaks down everything shoppers in the USA need to know about returning items – how long you have to return, what conditions your items must meet, and how to get refunds, store credit, or exchanges in the easiest way possible.

Oh Polly Return Policy Overview

Return Window and Eligibility

• For online purchases from Oh Polly in the USA, you have 30 days from the order date to return items for a refund or exchange.
• If you prefer store credit instead of a refund, you have up to 45 days from the order date to return your items.
• For in-store purchases, returns are only accepted for store credit within 30 days; refunds and exchanges are not available for in-store orders.
• Sale items can only be returned for store credit or exchanges, but not for refunds.
• Items bought at pop-up or sample sales are final sale and cannot be returned.

Condition for Returns

One of the trickiest parts of returning is making sure your items meet the condition criteria Oh Polly requires:

• Items must be unworn and undamaged.
• They should be free of makeup, pet hairs, deodorant, and perfume.
• All original tags and ribbons must remain attached.
• Hygiene stickers must be intact (especially important for swimwear). If the hygiene sticker is missing, your return could be refused.
• Items with multiple parts (like multipacks or 2-piece sets) must be returned together in the same package.
• Embellished items must go back in the original box they arrived in.

If the items don’t meet these standards upon arrival, expect a return refusal.

Oh Polly inspects each return carefully to prevent abuse of their policy.

Non-Returnable Items

Certain items cannot be returned under any circumstances, primarily due to hygiene and safety reasons. These include:

• Nipple covers, briefs, and thongs (intimates range)
• Socks, face masks, eye masks, and headbands
• Ear muffs, headscarves, and hair accessories
• Fitness equipment and Halloween accessories
• Water bottles

Swimwear is returnable only if the hygiene sticker is still intact.

If your item is one of these non-returnables, don’t even try to send it back because it won’t be accepted.

How to Return Your Oh Polly Order (US Customers)

Oh Polly has teamed up with Happy Returns ( Box-Free, Printer-Free) to make returns smooth for US shoppers:

• Start your return online.
• Enter the Order number and Zip Code/Email address as shown in the below screenshot.

• Select items to return and provide reasons.
• You’ll receive a QR code. Take your item(s) and this QR code to any Happy Returns location.
• No boxing or labels required – just drop off.
• Your items will be checked by the Happy Returns staff on-site.
• Your refund or store credit will be processed right then and there.

If you don’t have a Happy Returns location near you, or if you live more than 20 miles away from one, you can use a USPS return label instead.

Return Fees with Happy Returns and USPS

• Refund Returns via Happy Returns: $7.99
• Store Credit Returns via Happy Returns: Free
• Refund Returns using USPS label: $9.99
• Store Credit Returns using USPS label: $2.99

Your first return is free, though this excludes self-post returns, meaning you pay if you post the item yourself without using these provided services.

Refunds, Store Credit & Exchanges

When you return an item, you have options:

• Refund: Money goes back to your original payment method. If paid with a gift card, the refund goes back onto the gift card balance.
• Store Credit: You get an email with a gift card code to use for future shopping. Store credit usually processes faster and lasts longer (45 days return window).
• Exchange: Subject to stock availability. You can exchange your item for another.

Instant Exchanges

Oh Polly offers an Instant Exchange option:

• When registering your return, choose Instant Exchange.
• Oh Polly will immediately begin processing and shipping your new item.
• You will be charged upfront, but the full charge is held on your card and only finalized once you post the original item back.
• Note: This does not apply to self-post returns without using their label or QR code.
• The new order ships via Economy shipping. You’ll get an order confirmation email.

Make sure your return is on its way back within 28 days to avoid extra charges.

Processing Time for Returns

Once your return arrives, Oh Polly aims to process it within 20 working days.

• Refunds go back directly where you paid from.
• Store credit is sent as a gift card code.
• Exchanges are shipped out as soon as processed.

You will receive an email notification when your return is received and processed.

Return Outcomes, Fraudulent Claims, and Return Responsibility

When you return an item to Oh Polly, you have the option to receive a refund, store credit, or exchange, depending on what fits your needs and the product’s condition:

• Refund: The refund will be processed back to your original payment method. If you purchased with a gift card, the refund will be credited back onto the gift card balance.
• Store Credit: Store credit is issued via a gift card code sent to your email, which you can use for future purchases.
• Exchange: Exchanges depend on stock availability and will be shipped via Economy shipping. Oh Polly also offers an Instant Exchange option where the new order is processed as soon as you register your return, so you don’t have to wait until they receive your original item. Note, Instant Exchanges exclude self-post returns without the official label or QR code.

Unusual Return Activity & Fair Use Policy

Oh Polly carefully monitors return patterns to prevent abuse:

• If your account shows unusual return activity such as a return rate over 75% on three or more orders, they may increase your return fees to standard rates. Fees may be reverted if the return rate drops.
• Fraudulent activity is taken seriously and includes:
  • Wearing items before returning them.
  • Returning items that are different from what you originally ordered.
• If fraud is detected, Oh Polly may refuse refunds, block your account, and take legal action if necessary.

Responsibility for Returns

• You are responsible for your items until they reach Oh Polly. Pack your items securely to avoid damage in transit.
• Always keep your proof of postage for any disputes or tracking issues.
• Do not mix multiple orders in the same return parcel as Oh Polly cannot process returns that include items from different orders.

How to Contact Oh Polly for Help

If you need assistance:

1. Use their virtual assistant chat on the website for instant help with order tracking, refunds, and more.
2. If the virtual assistant can’t resolve your issue, a real agent will respond.
3. For faster service, always be logged into your Oh Polly account when contacting.
4. Email support usually responds within 6 hours.
5. For specific inquiries, choose the relevant contact reason (delivery, returns, product issues, etc.) when reaching out.
6. You can also chat with customer service on WhatsApp.

Pro Tips for Hassle-Free Oh Polly Returns

• Register your return online first. This is crucial to get your QR code or label for the return.
• Use Happy Returns if possible. It’s quicker and often cheaper, plus no boxing or label hassle.
• Keep all original packaging and hygiene stickers intact. Missing stickers or tags can mean a refused return.
• Don’t mix multiple orders in one return package; return each order separately.
• If it’s your first return, use their free return offer.
• For exchanges, consider the Instant Exchange option to avoid waiting weeks.
• Always hold on to your proof of postage until your refund or exchange is confirmed.
• If you ordered with a gift card and card, expect refunds to go first to the gift card balance.

Common Questions

Summary

With this guide, Oh Polly Return Policy should be clear and straightforward – no more worries about confusing policies or hidden fees! Keep these details handy, and your next return will be a breeze.

Happy shopping!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Oh Polly’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Oh Polly’s Customer Service directly is the best resource.