Ogee Return Policy: Simplified
Welcome to our simple guide on Ogee return policy! This article will help you understand everything you need to know about returning products to Ogee. Let’s get started!
What is Ogee?
Ogee is a company that makes organic beauty products. They create high-quality items that are good for your skin and the environment. But sometimes, you might want to return something you bought from them. Here’s how you can do it.
When Can You Return an Ogee Product?
You can return Ogee products if:
- You bought them from Ogee’s official website (ogee.com).
- The products are unused or gently used.
- You return them within 30 days of purchase.
What Can’t Be Returned?
- E-Gift Cards: These are final sale and cannot be returned for cash or store credit.
- The Discovery Set: This specific set is not eligible for return.
- Incomplete Sets or Bundles: If you bought a collection, set, or bundle, you must return the whole set. You can’t return just part of it.
- International Purchases: Ogee does not accept returns for orders made outside the U.S.
- Retail Store Purchases: Items bought in physical stores can’t be returned through Ogee’s website.
How to Return a Product
Steps to Follow
- Gather Your Info: You’ll need your order number and the email address or zip code used when you made the purchase.
- Visit the Returns Portal: Go to Ogee’s returns portal.
- Enter Your Details: Follow the instructions on the portal to start your return as shown in the screenshot below
What Happens Next?
- Refund Process: Once your return is approved, you’ll get a refund to your original payment method. This usually takes 3-10 business days after they receive your returned item.
- Refund Amount: Your refund will include the product’s cost and any taxes you paid. Note that shipping fees from the original order are not refunded.
Special Cases
Orders with Gift with Purchase Promotions
Orders placed during Gift with Purchase promotions that have a minimum purchase threshold are not eligible for a return unless the corresponding Gift with Purchase product is also returned.
Gift with Purchase Returns
Gift recipients wishing to return their products will be granted online credit. Before making a return, gift recipients should contact support@ogee.com for assistance.
E-Gift Card Returns
E-Gift Cards are final sale only and cannot be returned. E-Gift Cards are not redeemable for cash.
Returned Orders with E-Gift Card Payment
Returned orders that used an E-Gift Card as the payment method must follow our standard returns policy. If the return is approved, store credit will be issued for use on ogee.com.
Damaged Products
If your order arrives damaged:
- Take a Photo: Snap a picture of the damaged item.
- Contact Support: Email support@ogee.com within 14 days of delivery with the photo and details about the issue.
Need Help?
If you have questions or need help with your return, you can email Ogee at support@ogee.com or leave a message on contact us section on their website. They’re happy to assist you!
For any further queries regarding Ogee return policy, you may visit return section on their website.
FAQs
Summary
Returning products to Ogee is simple if you follow these steps. Remember to keep your order information handy and check the specific rules for returns.
If you have any questions, Ogee’s support team is always ready to help.
Happy shopping!
