If you’ve ever bought something from The North Face and wondered about their return policy, you’re in the right place! This article explains everything step by step, about the North Face Return Policy. Let’s get started!
Return Window
You can return items to The North Face within 30 days from the date of purchase. Here are a few rules:
Items must be unused, unwashed, and unaltered.
Returns are accepted both online and in stores.
Important Exceptions
Purchases made with PayPal, Klarna, or Apple Pay cannot be returned in stores.
For items without a receipt, returns are only eligible for a merchandise exchange at the lowest price of the item, and only if the store manager agrees.
Return Policy Overview
The North Face has a structured return policy designed to facilitate easy returns for customers. Below is a summary of the key aspects of their return policy for U.S. customers.
Aspect
Details
Return Period
30 days from the date of purchase.
Condition of Items
Items must be unused, unwashed, and unaltered.
Return Process
1. Start a return by logging in or using order details. 2. Select items and reason for return. 3. Choose return method. 4. Package items securely. 5. Ship package and await refund confirmation.
In-Store Returns
Allowed for online purchases within 30 days, but not for items bought with PayPal, Klarna, or Apple Pay. Requires order number or confirmation email.
Refund Method
Refunds issued to the original payment method; store credit if the original cardholder is not present for in-store returns.
Exchanges
No online exchanges; can exchange items at The North Face stores or outlets.
Gift Returns
Requires order number and purchaser’s details; otherwise, contact customer service for assistance.
Warranty Information
– One-Year Warranty for footwear and Renewed series products covering manufacturing defects. – Limited Lifetime Warranty for other branded products against manufacturing defects.
How to Return an Item Online
Returning items online is easy. Follow these steps:
Step 1: Start Your Return
Account Holders or XPLR Pass™ Members: Log in and visit your order details.
Guest Shoppers or Gift Recipients: You’ll need the order number and the purchaser’s last name. Then, go to the Order Status page.
Step 2: Process Your Return
Choose the item(s) you want to return.
Select the reason for the return.
Pick your return method.
Step 3: Package Your Items
Use the original box or bag to reduce waste.
Print your return label and stick it on the package.
No printer? Choose the QR code option. FedEx Office locations can print the label for free.
Note: USPS locations can sell packing materials but cannot print labels or pack items for you.
Step 4: Ship Your Package
Drop your package off at the return location you selected during the return process.
Step 5: Receive Your Refund
Once your package is reviewed at the distribution center, your refund will be processed.
This covers all branded products except footwear and items from The North Face Renewed series. It protects against manufacturing defects in materials and workmanship for the lifetime of the product.
Only original, unaltered, and unmodified items are covered.
Damage from accidents, improper care, or normal wear and tear is not covered.
Eligible products are covered for the product’s lifetime, not your lifetime.
2. One-Year Warranty
Covers footwear and The North Face Renewed series.
Protects against manufacturing defects for one year after purchase.
How to File a Warranty Claim
Complete a Warranty Return Form.
Send the product to: The North Face Warranty Repair Department 510 Crystal City Hwy, Suite 7 Uvalde, TX 78801
Note: You must pre-pay and insure shipping to the repair department. Products must be clean, or they may be returned to you unprocessed.
Warranty Limitations
Only available in the United States and Canada.
Does not cover damages from:
Accidents
Negligence
Natural breakdown of colors and materials over time
Special Services: Replacement Buckles
If your buckle is broken or missing, you can request a free replacement:
~ Check your email for the return label link. ~ Log into your account to view your returns history.
Can I return in-store purchases online?
No, in-store purchases cannot be returned online.
Can my refund go back to a gift card?
Refunds go back to the original form of payment. If a gift card was used, you’ll get an e-gift card via email
What if I don’t have a printer for the return label?
Use the QR code option. FedEx Office locations will print it for free.
What if I’m past the 30-day return window?
Check if your item qualifies for warranty coverage.
Conclusion
The North Face return policy is designed to make returns and exchanges simple. Whether you’re shopping online or in-store, you have options to ensure you’re satisfied with your purchase. Remember to follow the guidelines and keep proof of purchase handy for a smooth process.
Confused about Spanx returns? Our ultimate guide covers everything from return conditions to refund timelines—make your return process smooth and easy!
