Nectar Return Policy: A Detailed Guide
Welcome to our guide on Nectar return policy. If you’ve bought a product from Nectar and need to return it, this article will help you understand the process.
We’ll cover everything you need to know in simple and clear language.
Return Request Process
- Initiate the Return Request: If you want to return a product, you must contact Nectar’s Customer Service. You can reach them by:
- Email: support@nectarsleep.com
- Live Chat: Live chat is available on their website
- Phone: +1 (888) 425-4854
- Submit Required Information: Provide all the necessary documents and information within 30 days. If not, you will need to start the process again.
- No Fees: There are no fees to process a Return Request.
- Eligibility: Products shipped outside of the contiguous United States are not eligible for return.
Types of Products and Their Return Policies
1. Mattresses
- Applicable Mattresses: Returns are applicable for following mattresses:
- Nectar Foam Mattress
- Nectar Premier Foam Mattress
- Nectar Premier Copper Foam Mattress
- Nectar Hybrid Mattress
- Nectar Premier Hybrid Mattress
- Nectar Premier Copper Hybrid Mattress
- 365-Night Trial Policy: You have up to 365 nights from the delivery date to decide if you want to keep the mattress.
- Conditions for Return:
- The mattress can be returned no earlier than 30 days after delivery and no later than 365 days.
- The mattress must be in a sanitary condition without rips, stains, or signs of wear and tear.
- Must be used with a proper base, frame, or foundation.
2. Bed Frames & Furniture
- Applicable Products: Includes items like:
- Nectar Adjustable Bed Frame
- Nectar Mattress Foundation
- Nectar Bed Frame + Headboard
- Nectar Foldable Metal Bed Frame
- Nectar Platform Bed
- Nectar Claremont Bed Frame
- Nectar Millburn Metal Bed Frame
- Nectar Trenton Wood + Metal Bed Frame
- Nectar Aurora Bed Frame
- Nectar Nightstand
- Nectar Dresser
- Nectar Dresser Top
- 60-Night Trial Policy: You can use the product for 60 nights to decide if you want to keep it.
- Conditions for Return: Must be used only for its original intended purpose.
3. Bedding & Accessories
- Applicable Products: Includes
- Nectar Mattress Protector
- Nectar Sheet Set
- Nectar Duvet
- Nectar Serenity Sleep Weighted Blanket
- Nectar Serenity Quilt
- 60-Night Return Policy: You can return unopened bedding and accessories within 60 nights.
- Conditions for Return: Must be unopened and in the original packaging.
4. Pillows
- Applicable Products: Includes
- Resident Pillow
- Nectar Graphite Pillow
- Nectar Tri-Comfort Pillow
- 60-Night Trial Policy: You can use the pillow for 60 nights to decide if you want to keep it.
- Conditions for Return:
- Must be used only for its original intended purpose.
Refunds
- Original Payment Method: Refunds will be issued in the form of the original payment.
- Full Amount: You will receive a refund for the full dollar amount of the returned product(s).
- No Refund for Fees: Shipping, White Glove Service, or state-based recycling program fees are not refundable.
- Discounts and Promotions: If you used a discount, the discounted amount will not be refunded. Promotional products included with your purchase are not refunded.
Exchanges
- Handled as Returns: Traditional exchanges are done by returning the original product and placing a new order.
- Manufacturing Defects: If there is a defect, you can request an exchange due to the defect.
Cancellations
- Before Processing: You can cancel an order any time before it is processed.
FAQs
If you have any more return-related queries, you can visit Nectar Return Policy on their website here.
Summary
Nectar return policy is designed to ensure customer satisfaction. By following the steps outlined, you can easily return products if they don’t meet your expectations.
