LOFT Return Policy: Simplified

Shopping at LOFT is a delightful experience, but sometimes things don’t work out. Whether the item doesn’t fit or you changed your mind, knowing how to return a purchase is important.

This guide will walk you through LOFT return policy in simple terms. We will cover everything from return methods to specific conditions for different types of purchases. Let’s get started!

Holiday 2024 Return Policy:

• Extended Return Window:
  • Items purchased between November 8, 2024, and December 24, 2024, can be returned until January 31, 2025.
  • Refunds will be issued in the original form of payment when accompanied by a valid receipt.
• Gift Returns:
  • In-store gift purchases made between November 8, 2024, and December 24, 2024, can also be returned until January 31, 2025.
  • A valid gift receipt is required for returns, and refunds will be issued as a merchandise credit or merchandise exchange when processed in store.
• Return Locations:
  • Items purchased in store must be returned in store.
  • Items purchased online can be returned either online or in store.

General Return Policy

LOFT allows returns of unworn, unwashed, and defective items. Here’s how you can return your items:

• By Mail: You can return items by mail.
• In Store: You can return items at any LOFT store, except for items from certain collections (like Swim and Intimates).
• Note that you cannot return online purchases at Ann Taylor, LOFT Outlet, or Ann Taylor Factory stores.

Proof of Purchase

Having proof of purchase makes the return process smoother. Here’s what you need to know:

• With Proof of Purchase:
  • If you return items within 30 days, you’ll get a refund in the original form of payment or a merchandise exchange (in-store only).
  • Gift returns within 30 days will receive an Online E-Gift Certificate for the amount paid by the sender.
  • Returns after 30 days will be credited for the current selling price as a merchandise credit or exchange (in-store only).
  • One price adjustment on full-priced items can be made within 7 days of purchase.
• Without Proof of Purchase:
  • Returns without proof of purchase will be credited at the item’s current selling price as a merchandise credit.
  • Items marked as Final Sale cannot be returned or exchanged.

Returning by Mail

You have two options for returning items by mail:

Option 1: Using a Prepaid Label:

• Visit the LOFT returns portal.
• Provide the Order Number and Email ID (as entered on your order) as shown in the screenshot below

• Follow the steps to return your items and print the return label.
• Pack your items carefully and include your invoice.
• Affix the return label and drop it off at the appropriate carrier (UPS or USPS) as mentioned on the label.

Note: Using the prepaid label will cost $8.95, deducted from your refund. Processing without using the link above may delay your refund. Its always better to use the return portal link for faster refunds.

Option2: Returning on Your Own:

• Print the return invoice.
• Pack your items and include the return invoice.
• Choose a carrier (USPS, UPS, FedEx) and you have to pay for postage.
• Ship to:
  LOFT Online Store,
  1901 East State Road
  240, Greencastle, IN 46135.

Store Return

Different rules apply based on where you purchased the item:

• Purchased at a LOFT Store: Can only be returned to a LOFT store.
• Purchased at a LOFT Outlet Store: Can only be returned to a LOFT Outlet store.

Here’s what you need for store returns:

• With Original Receipt (within 30 days): Refund in the original form of payment or exchange.
• With Gift Receipt (within 30 days): Merchandise credit or exchange for the amount on the receipt.
• Without Receipt: Credit at the item’s current selling price.
• Final Sale Items: Items with .44, .77, or .88 cent price endings cannot be returned or exchanged.

Quick Phone Exchange Service

Loft offers a Quick Exchange Service if you want a replacement item quickly:

1. Call 1-888-LOFT-444 (1-888-563-8444) for assistance.
2. Loft will place an exchange order and ship it to you, waiving standard ground shipping fees.
3. You can return the original item in-store or by mail.

Price Adjustments

One price adjustment is allowed on full-priced items within 7 days of purchase, with the original receipt. Price adjustments are not available for special promotions or online orders at stores.

International Returns

For international returns:

• Items must be unworn, unwashed, and defective.
• Must include the original receipt and be returned within 30 days.
• Refunds include the original price, duties, and taxes paid.
• Shipping charges are not refunded.
• Online international purchases cannot be returned in-store.

To start an international return, contact LOFT at clientservices@LOFT.com or call 614-534-2756.

Contact Us

If you need assistance or have any questions about return policy LOFT or any other inquiries, here are the ways you can reach out their Customer Service:

Call Us

• U.S. Toll-Free: 1-888-563-8444
• International Clients: 1-614-534-2756
• TTY Support Available

Text Us

• U.S. Toll-Free: 1-888-563-8444
• Note: Data rates may apply.

Live Chat

• Monday – Friday: 8am to 10pm EST
• Saturday – Sunday: 10am to 9pm EST
• Chat With Us

FAQs

Summary

Understanding the LOFT return policy helps make the return process smooth and hassle-free. Always keep your receipts, check the condition of the items, and follow the correct return steps.

Whether you’re returning by mail or in-store, this guide ensures you know what to expect.

Happy shopping and easy returning!